shabinitup
|
posted on September 20, 2003 09:24:43 PM new
How can this happen? I sent the couches,took 19 days as buyer did not like any of the shippers I picked out. Now Paypal said that it was an unauthorized charge and so I do everything they say,and they tell me that I did not ship in the 7 day time limit and that I am not covered. They are keeping the money in my account as it comes in,I cant pay anyone or do anything! When my new auction closes they will keep that money also!
|
irked
|
posted on September 20, 2003 09:51:29 PM new
Yep Paypal will freeze your account. go to your auctions you have now listed and PUT IN WILL not take PayPal payments until they unfreeze your account but don't put that in auction.
WORD to wise using paypal. ALWAYS get a delivery confirmation to show proof of your sending the item. It will prove your item was recieved by the party sent to. AS far as them freezing it for not sending it in 7 days ??? have not heard that one yet.
I have not been frozen but had 2 firends done that way and they cleared up their accounts in about 2 weeks.
BUT that is too long for them to hold your money but nothing to do about it but provide them the information they want and the first thing they ask for is delivery confirmation #s.
IF you still have auctions you have option if no bids to edit your auction and put in them you won't take paypal even if just temporarily. Or you could do like my friend did cancel the auctions relist with no reference to paypal. CALL them on phone may speed up unfreeze also.
Good luck
|
fluffythewondercat
|
posted on September 20, 2003 09:59:38 PM new
When my new auction closes they will keep that money also!
I don't know what happens when a PayPal account is frozen, so this advice may not do you any good.
But if you can use the other functions of your account (like adding or deleting email addresses) your best bet is to go in and delete the email address linked to your current auctions so that your winning bidders can't pay you with PayPal.
Our motto: Bright and shiny baubles for persons with low impulse control.
|
AuctionAce
|
posted on September 20, 2003 11:18:05 PM new
This part seems wrong Now Paypal said that it was an unauthorized charge and so I do everything they say,and they tell me that I did not ship in the 7 day time limit and that I am not covered. . A confirmed delivery would be more likely PP requirement and a 7 day limit doesn't sound right ( especially on couches.  First post poster too.
-------------- sig file ----------- Most costume jewelry is unsigned. After all, the vast majority of it was made to be worn a few times, then discarded. It wasn't made to be durable. --- The Fluffster
|
fenix03
|
posted on September 20, 2003 11:25:34 PM new
Get PayPal on the phone, get the bill of lading on the shipment and start working with real people. That is the only hope you have for getting this cleared up. Have your shipping company fax you a copy of their signed receipt for the property and be ready to fax to PayPal.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Men Are Like Grapes. If You Stomp on Them and Keep Them in the Dark Long Enough, They Might Turn Into Something That You Would Take to Dinner
|
Twelvepole
|
posted on September 21, 2003 05:51:38 AM new
I wish I could muster up some sympathy here... but you let a buyer dictate to you how you would ship?
and now complain...
from paypal seller protection policy...
The seller ships within 7 days of receiving payment
So if you did not, you are not covered.
Papypal Cheeleader Tom, has all the rules memorized, he can tell ya...
I would no longer accept paypal until this is straightened out.
AIN'T LIFE GRAND... 
|
stopwhining
|
posted on September 21, 2003 05:58:59 AM new
all of you deserve a big spanking.
paypal said-seller must ship promptly after payment is received,and promptly is defined as 7 days.
always read the terms before you sign up and use the service!
there was a prior thread-seller used dropshipping and dropshipper did not ship promptly and the buyer filed complaint with paypal after receiving the item in 10 days,some bidders know how to play the game and play it well .the merchandise if i recalled is like a few thousand dollars.
there are 2 ways paypal can restrict an account-one is no payment coming in and going out,one is no payment going out but okay for payment to come in.
intellectual property is not covered by online trackable delivery confirmation.
over 200 or 250,you need signature receipt as well as confirmation.
if the buyer uses a fraudulent card,none of these terms really matter,it is chargeback time.
-sig file -------The thrill is gone!!
|
stopwhining
|
posted on September 21, 2003 06:06:06 AM new
if you do as fluffy suggested,you will have a deficit in your paypal account.
unless you never use paypal again,else if you open another account and paypal finds out,it will restrict that account,so now your new business will be in jeopardy.
merchants eat chargeback,it is part of doing business ,thats why your margin has to be good enough to absorb some nasty surprises.
i see a lot of sellers think they can make up by high volume,it does not work that way.
-sig file -------The thrill is gone!!
|
fluffythewondercat
|
posted on September 21, 2003 07:19:55 AM new
if you do as fluffy suggested,you will have a deficit in your paypal account.
You wanna 'splain that one to me, Loosy?
Our motto: Bright and shiny baubles for persons with low impulse control.
|
neroter12
|
posted on September 21, 2003 08:18:35 AM new
I never knew that as a buyer about the 7 day shipping rule. Funny, buyers can prolong the paying period without too much fuss (sellers want to get paid, even if they have to wait, right?) and then sellers are dinged for not shipping in 7 days!!
|
fenix03
|
posted on September 21, 2003 08:24:12 AM new
JUst for clarification purposes... the 7 day rule is not a reason that Paypal will use to to actually reverse a payment. I have recieved disputes notices, reshipped the item after I recieved the notice and had the dispute concluded in my favor once I send enter the confirmation number, wait the week or so of additional time that they add to "review seller response" and confirm that the item was delivered.
Do not freak about the fact that shipping did not take place in a week. Get all of the paper work together, get copies of any emails between you and the buyer and get on the phone with PayPal.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Men Are Like Grapes. If You Stomp on Them and Keep Them in the Dark Long Enough, They Might Turn Into Something That You Would Take to Dinner
|
dadofstickboy
|
posted on September 21, 2003 08:35:40 AM new
I just went through a charge back!
They will not freeze your acct. (for-say)
Only the disputed amount.
So any money coming in will be held till you reach the amount of the charge back!
The charge back amount will be held aside any other money is Buss. as usual.
|
Twelvepole
|
posted on September 21, 2003 08:40:34 AM new
...and hope the buyer is willing to reverse the chargeback...
All they have to do is ship the item back and show their CC company that they "returned" the item and you are out the money...
I have yet to hear of a CC company going against their customer if they provide documentation.
AIN'T LIFE GRAND...
|
stopwhining
|
posted on September 21, 2003 09:14:09 AM new
if you have 10k in your paypal account and the amount in dispute is 1k,paypal just restrict 1k ,your account is still in good standing with 9k which you can do whatever you want.
if you have a merchant account,you agreed to comply with the sales term,that you must ship the item the day the credit card is processed,in a brick and mortar store,this is not a problem with walkin ,the customer walkout with the merchandise.with mail order ,you are expected to ship the same day or next day you charge the card.
so paypal is giving us 7 days which is rather lenient.
hindsight is always 20/20- paypal is good for small transactions,paypal is not good for overseas transactions,paypal is not good if you cannot ship within 7 days (say if you rely on dropshipper to ship for you),paypal is not good if you have to haggle and negotiate with your customer after receiving payment,not realising the 7 days deadline is ticking while the two parties find what is the best way to deliver the goods.
in your case,your customer may just know more than you do to get some free couches.
-sig file -------The thrill is gone!!
|
fenix03
|
posted on September 21, 2003 09:19:30 AM new
Stop - The 7 Day rule is pure FLUFF! PayPal does not reverse a charge based on non shipment within 7 days. If you can show that the buyer recieved the item, they will not honor a chargeback.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Men Are Like Grapes. If You Stomp on Them and Keep Them in the Dark Long Enough, They Might Turn Into Something That You Would Take to Dinner
|
stopwhining
|
posted on September 21, 2003 09:27:37 AM new
this is true,if you can show you have shipped by the time paypal come around to look into your case and the buyer does not complain.
the case i mentioned from a prior thread is that the seller asked dropshipper to ship and the dropshipper shipped on the 10th day ups ground.
the buyer files complaint on the 8th day and paypal gave seller 3 days to come up with tracking number.by the time the seller asked the dropshipper for the ups tracking number,it is too late.
-sig file -------The thrill is gone!!
|
stopwhining
|
posted on September 21, 2003 09:40:15 AM new
7 days rule is not fluff,there has to be some guidelines on when is the reasonable timeframe to ship,else we can ship whenever we feel like,how about 31 days??
what matters is that once you have received payment for goods or services,you are expected to perform.
fenix,someday you are going to run into a buyer who keeps insisting he did not receive the item even tho you show you have shipped after 7 days and paypal is going to tell you YOU LOSE,based on the fact that you did not ship within 7 days.
-sig file -------The thrill is gone!!
|
fenix03
|
posted on September 21, 2003 09:48:16 AM new
PayPal gives you 7 days, not three. I think the person with the story had more than a few holes in it.
Stop - you can insist that the 7 day rule is not fluff all you want but I had a situation where a group of UPS packages were not picked up when they were supposed to be. Unfortunately this was not discovered until a couple weeks later when they disputes started coming in. We discovered the source of the problem, got everything picked up and entered the tracking number on day 4 of the dispute and every one of the chargebacks were dropped. You are operating on supposition. I am working from experience here.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Men Are Like Grapes. If You Stomp on Them and Keep Them in the Dark Long Enough, They Might Turn Into Something That You Would Take to Dinner
|
stopwhining
|
posted on September 21, 2003 09:53:01 AM new
okay,so paypal must have changed from 3 to 7 days for sellers to roundup the tracking information.
exception confirms the rule,all i am saying is that when the seller takes the money meant for goods and services,he is expected to deliver .
7 days,2 days,same day,there has to be a limit .
how about a plane ticket to mars??
buy it now before it is all booked.
-sig file -------The thrill is gone!!
|
fenix03
|
posted on September 21, 2003 09:54:30 AM new
Actually - I wa incorrect - it is 10 days.... went back thru old emails and found an inquiry notice....
[i] All correspondence regarding this case must be submitted using the above link, and must be received by PayPal within 10 calendar days. Failure to
respond within the specified time frame will result in forfeiture of your seller protection rights [/i]
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Men Are Like Grapes. If You Stomp on Them and Keep Them in the Dark Long Enough, They Might Turn Into Something That You Would Take to Dinner
[ edited by fenix03 on Sep 21, 2003 09:55 AM ]
|
fenix03
|
posted on September 21, 2003 10:01:28 AM new
Stop - yes - there needs to be a standard but what you have insisted with as much authority as you could muster thru this thread is that if you did not ship in 7 days you are screwed and that is patently FALSE.
A buyer can dispute a charge on day 29 after payment. On the morning of day 9 of the dispute you can run to the post office, drop off the item, go home, enter the DC number and after about two weeks you will recieve notice that PayPal has resolved the dispute in your favor. With that in mind... I guess the shipping deadline is 38 days 
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Men Are Like Grapes. If You Stomp on Them and Keep Them in the Dark Long Enough, They Might Turn Into Something That You Would Take to Dinner
|
stopwhining
|
posted on September 21, 2003 10:13:41 AM new
just keep playing smart and someday you end up as a smart ass!!
-sig file -------The thrill is gone!!
|
fenix03
|
posted on September 21, 2003 10:22:20 AM new
end up as a smart ass? I'm sure there are more than a few here that will gleefully inform you that I have been one for quite a while now
~~~ • ~~~ • ~~~ • ~~~ • ~~~
Men Are Like Grapes. If You Stomp on Them and Keep Them in the Dark Long Enough, They Might Turn Into Something That You Would Take to Dinner
|
lovepotions
|
posted on September 21, 2003 05:08:33 PM new
For starters
Start the NPB process NOW!!
I once had someone try to pull off a paypal chargeback scam. I started the NPB and they emailed claiming I paid you!
I responded with..... Well when you started the paypal chargeback that makes that item NOT PAID and if you get suspended over it as a non paying bidder then it is not my issue.
They cancelled it within hours!
If you have signed delivery confirmation Call the police in their town.
File charges of Theft, credit card fraud and wire fraud.
Then they can explain to a police officer their little fraudulent charge back game for merchandise they recieved.
People think that because you are online and in another state they can rape you financially. They find out they are accountable for their fraud and crimes and it isn't a game they can play. If they don't get arrested on the spot they will fix things pretty damned fast. If they do get arrested they may be charged and ordered to pay restitution and penalties owned to you.
FAX a photo of the couches and a link to the auction page to the police officer and when he goes over there he can see them in their living room.
http://www.lovepotions.com
|
