posted on October 10, 2003 07:59:05 PM new
If I could just reach through the computer and strangle this guy, I think I'd just go with that option.
Couple of weeks ago, guy wins a video. He sends paypal payment 2-3 days later, but he sends the total for domestic shipping. His address is in the UK. Now, common sense, my EOA, and my auction all state that I am not going to be sending a video to the UK for 2.00.
I refund the payment and request the correct total. Nothing. The guy hasn't "spoken" a word to me yet..just sends paypal.
I file NPB, then two days later I get another PP payment. This time, at least, he's getting closer, but he's still 2.50 short.
Would you:
A) refund his payment again and request the correct amount.. (again)
or
B) just tell him it's no longer available. It's not a fast selling item, but it's also not a high dollar amount, either.
It's just the darned principle of the thing!
I guess this is as much a rant as it is a request for your opinion. I wish he would SAY something..I am clueless as to whether he just isn't reading my emails, or if he's being a jerk and arguing with me about postage in his own silent way.
posted on October 10, 2003 08:05:49 PM new
Refund and just tell them to send the proper amount. Since this is a low $$$ item I would not bother to waste a lot of time on it as its not worth it.
If they play more games just file and move on. I find its a lot better to only take bidpay for overseas sales as there are no headaches.
posted on October 10, 2003 08:15:44 PM new
In this case, bidpay would have been *more* of a headache. He would have sent the wrong amount through snail mail.
posted on October 10, 2003 08:27:26 PM new
This guy doesn't sound like the brightest of the bunch, but maybe you could just invoice him the additional $2.50 through PayPal. Don't bother to refund and expect him to pay correctly as he just doesn't seem to catch on, but maybe he'll simply pay the additional $2.50 with a separate invoice.
posted on October 10, 2003 08:32:55 PM new
That's an idea too, Lynne, thanks. It does irk me that I will be paying double paypal fees though.
I think what I am going to end up doing tonight is just refunding his payment again, with a very simple note: Please send the correct amount of $$.$$ by 10-18. If the correct total is not received by 10-18, the item will no longer be available.
The NPB has already been filed...I'll just file for fees on the 18th.
Of course, chances are, the first actual communication from him will be in red, on my feedback.
Deana
edited for clarity.
[ edited by drcomm on Oct 10, 2003 08:41 PM ]
posted on October 10, 2003 09:54:18 PM new
You did the right thing by refunding the first payment, but then you made a major mistake.
When I have a person pay the wrong amount, I will refund, but then I will send a PayPal invoice for the proper amount immediately after. Take the power out of their hands and put it back in yours. What this does is makes it so they don't have to think about it, just pay. Don't leave it up to them to get it right. He goofed it up once, nothing there to stop them from goofing up again unless you make it out of their control.
posted on October 10, 2003 10:44:55 PM new
The stupid game cuts both ways. If he keeps sending the wrong amount, just keep it and ship him the wrong video. Then block his emails.
The light at the end of the tunnel will turn out to be an oncoming train.
posted on October 11, 2003 07:27:35 AM new
I never refund the initial amount, I simply send a paypal invoice for the additional, I know I would be more likely send the money if I knew the seller already had the majority of the amount...
posted on October 11, 2003 07:34:01 AM new
yes,this is a very good way to make them cough up the rest of the money.
UK bidders tend to be cheap,they are trying to push that envelope to see how far can they get away with.
posted on October 11, 2003 08:37:27 PM newI never refund the initial amount, I simply send a paypal invoice for the additional, I know I would be more likely send the money if I knew the seller already had the majority of the amount...
This is a very bad idea for two reasons.
Legally if you accept the first payment, then you are accepting that amount as payment in full, not that you will be going to court on peanuts, but that is the way it is seen by the courts.
The main reason this is also a bad idea is the fees that Paypal will stick you with. You will lose much more in fees because they have the transaction fee plus the percentage which eludes me at the moment. It is much cheaper to refund, send an invoice and get the total correct. Then legally you will have also done it correctly.
posted on October 12, 2003 10:24:43 PM new
Have you checked out his feedback? Maybe he has some neutral or neg feedback doing that very same thing to other sellers. If that's the case, I wouldn't even waste my time on him.
