posted on October 16, 2003 02:58:29 PM new
I have a bidder with a 6 positive rating (no negs). He purchased two t-shirt from me. He paid promptly, and I shipped them out quickly as well.
Now he emails me that he only received one item. I checked my shipping records, and they show I shipped a 2 pound package. I explained to him that I package each shipment, then weigh it, then label it. It may have been possible if the package weighed less than 1 pound, but it didn't. I know there is no way that one shirt weighed over 1 pound. He claims that the shirt he received "could" weigh over a pound. I asked him if the package looked tampered with, and he replied no, and that it would be stupid to assume that someone from the post office removed a DARE drug t-shirt from a package.
I'm beginning to wonder what is up here. My system is pretty fool proof, especially considering the weight of the package. Beyond that, I remember that this package was the only one I shipped that had more than one item in it.
Last week I received an envelope from a Bidder that was opened, and nothing in it. The post office stamped it "Opened Item-No contents inside" or something like that.
Any ideas????
posted on October 16, 2003 04:02:23 PM new
I know exactly what the postage states because I use stamps.com for shipping. I have a record that shows it was over 1 pound. He claims he received one shirt that he believes "could" weigh over 1 pound. I know that this particular shirt weighs approx 12-13 ounces. I've been shipping them for a long time. The second shirt would have brought it over the 1 pound. It would have weighed approx. 1 lb 8-10 oz., which puts it in the 2 lb priority rate. His label states that it was shipped at the 2 lb rate.
Just to add comedy to the situation, he also claims to be an auditor, and suggests I send him my records so he can audit them. That was funny. I didn't even respond to that one.
I hate to take the hit on it with a neg, but it's been two months now since I've had one. just curious, but will ebay remove a feedback if they refer to a combined auction in both feedbacks? Example: If they left this for both transactions: "Received one item, they never shipped the other," Or something like that?
posted on October 16, 2003 04:38:20 PM new
i mean ask him what the postage said,then explain to him as a good auditor ,he should know the postage implies 2 lbs which means 2 shirts,since you are the seller,you now more about the products than he does.
ask for the phone number of his audit supervisor.
posted on October 16, 2003 07:00:05 PM new
Some one tampered with the package, him or the PO.
More likely him !!!!
Did he purchase insurance ??? If not.. to bad as insurance covers items that are lost in the mail.
I would call his PO and talk with the carrier and see if they remember any thing about the package, and you never know.... they might give you some in site to this guy.... like he's done this before..
Do not refund,stand your ground, if you know for sure that you mailed both shirts..
Ebay will not remove a feedback as you suggest.. sorry..
posted on October 16, 2003 07:02:23 PM new
The fact that he asked to "audit your records" proves he's a flake. You are indictating to us that you know you had to have mailed both shirts. You did the research, now hold your ground. If he's a flake, he will neg you likely no matter what you do. Take the hit and move on.
posted on October 22, 2003 11:47:36 AM new
Well, this saga continues. I explained to him that the shipping label on the package he received shows all of the information that in on the report. The only difference is that the report includes everyone who I have shipped to over the last 6 months. I told him he won't recieve a copy of the report b/c it has personal information regarding others. I did tell him that his requests are absurd, just like if I asked him for his audit supervisors name and phone number. His claims as an auditor are odd. He told me he is confused about a package shipped at the 2 pound rate. He is trying to play the ounce game, where he figures the package should say the envelope weighed exactly 1 pound 8 oz, or whatever. I had to explain that the 2 lb Priority rate is a rate and reflects the range that the package weighed of 1 lb 1 oz to 2 lbs.
Maybe it is me, but if you are an auditor, and you claim to be able to audit this, wouldn't you already understand this? I'm a photographer, but I wouldn't offer to photograph landscapes, when I only photograph live performances for local musicians.
posted on October 22, 2003 12:39:24 PM new
Rusty - Do the lanscapes! Subject stays still, lighting is more consistant and you are not limited to the first three songs : )
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
posted on October 22, 2003 02:24:54 PM new
Landscapes may be beautiful, but I consider them to be boring. I like music and enjoy the challenge of photographing with poor light conditions. Come on now... lol.
posted on October 22, 2003 02:40:59 PM new
Why are you engaging with this person?
What's next, you're going to offer to let him see your checkbook?
Here's where you went wrong:
It may have been possible if the package weighed less than 1 pound, but it didn't.
Might as well have said, "I'm lonely and need an email penpal."
Of COURSE he's going to continue to annoy you until you give in. He's got nothing to lose. And you've already conceded that "it may have been possible" you only sent one shirt.
The proper way to handle this was:
"Our records show that we shipped two shirts to you. If the package looks as if it was tampered with, you should contact your local post office."
Reach both hands around your back and feel that hard bumpy thing in the center. It's your spine. Use it.
--
Making the world a more decorative place, one eBay bidder at a time.
posted on October 22, 2003 11:14:47 PM new
LOL Rusty! I used to do concert photography but got tired of all of the ridiculous restrictions some artists tried to put in (had one one-hit-wonder try to require individual artist signoff on all photos prior to print - ever try to to track down a touring guitarist and meet a pprint deadline - yeah right!). I still do occcasional sports photography gigs - talk about the challenge of capturing the moving target at the perfect moment...
After a couple of these gigs, there is a certain zen like joy in capturing the perfect static image shot.
I gotta admit that I relly enjoyed concert photography - it's just some of the subjects that I wanted to strangle
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
posted on October 24, 2003 02:27:55 PM new
Don't you just love fluffy comments. lol. As I previously stated, the package didn't weigh under 1 pound, making it impossible for the package to only have one shirt. One shirt weighs no more than 13 oz. including the envelope.
Enough with that. He left the neg, as expected. I'm surprised he only left the one. I responded immediately with the proper follow up as I had promised him.
posted on October 26, 2003 09:48:14 AM new
Sounds to me like you didn't send the second shirt. You state that you already know how much the packages weigh. So because of reputition and habit, you did do the label correctly, but simply didn't put the second shirt inside. All the rest mumbo jumbo is a result of the buyer trying to get what it rightfully theirs. Just because you wrote a certain poundage on your shipping label doesn't mean it was true. Remember, the post office will still deliver if you over pay your postage.
