posted on October 21, 2003 11:00:58 AM new
I only ask this because I received a neutral today. the item(s) (a pair) were described as white/ivory. They were not WHITE white, they were off white, more of an IVORY
Well I get a neutral saying:
Neutral : I was suppose to get ivory and instead i got white tried to correct but no reply
I did respond with, Did not receive any emails
And I did not. Never received anything in email from her
So even if you Guaruntee items, you could still get negged or neutral (which IMO, is just as bad as a neg)
Ok I know, I take things too seriously with the feedback, but the neutral really bothers me, I wrote her after seeing that, and no response.
Ok maybe this was more of a vent
I describe everything as best I can, but I think there are a lot of clueless people..
Wanna Take a Ride? Art Bell is Back! Weekends on C2C-www.coasttocoastam.com
posted on October 21, 2003 11:49:08 AM new
No. And the reason is that some people will never be satisifed. It leaves you no room to negotiate. You'll end up eating shipping both ways on buyer's remorse.
posted on October 21, 2003 12:09:16 PM new
I know, and I believe it is 'buyer remorse' I had to look at the feedback she left, and she likes to leave neutrals. And she waited a month to do so, for me anyway.
I just wish that buyers would communicate before they leave feedback, neutral or negative, or learn to read the auction, but I know that is too much to ask
It was more of a vent than anything..
I do see sellers giving total 'Guaruntees', can't see how they can do that in this market venue, but I see them all over ebay
Wanna Take a Ride? Art Bell is Back! Weekends on C2C-www.coasttocoastam.com
posted on October 21, 2003 01:02:18 PM new
All my auctions state "Satisfaction Guaranteed" and it has not been a problem for the most part. I did receive a neutral today on an item I shipped wrong size. The bidder sent an email stating the problem, I promptly responded stating the correct item was on it's way. I never hear from her again after her first email even though I sent several emails acknowledging the problem and that I had sent the replacement. I even sent a few asking if the replacement arrived. Today the feedback from her states "NO COMMUNICATION. AFTER MY REPEAT EMAILS CORRECTED PROBLEM". Well guess what...she just got her first neg!
If I learned anything from this board...it was to never leave feedback first and today it paid off!
posted on October 21, 2003 02:18:19 PM new
marcn, me too! I learned HERE, never leave fb first. I used to as soon as I shipped it off, but no longer, and I am so glad I wait.
Wanna Take a Ride? Art Bell is Back! Weekends on C2C-www.coasttocoastam.com
posted on October 22, 2003 07:39:52 PM new
I started using a satisfaction guaranteed (minus shipping costs) this year after I went to ebay live, the statistics showed that people were more inclined to bid if they had some reassurance, I can tell you this, I haven't seemed to have any increase in returns, I have had less stress and headaches from people who would otherwise send threatening and nasty email- feedback negs etc etc, to try to twist my arm to take something back. I simply put it in my auction and again on my invoice-- we appreciate your business and your satisfaction is guaranteed, you have a 7 day inspection period at which time the item must be postmarked for a return, I will refund or exchange the item minus the shipping cost.
As for your problem, I would check to see if she has a valid ebay email address, and if not....
