posted on November 23, 2003 05:21:33 PM new
I just broke a handle on a piece I was wrapping for shipment. It wasn't an expensive item - but I'm still dreading telling the bidder.
Anybody got any ideas on what I should say or how to say it? Should I just tell them it's broke and say I'll return their money (which I haven't actualy received yet).
Or, should I ask if they would be interested in any of the similar items I have?
posted on November 23, 2003 05:37:35 PM new
Cherished, I've done it, too. Broke a beautiful Murano Swan figurine. Thankfully, the buyer was a dealer and he was cool about it. I refunded money, but you might just put both thoughts in your email. See what they say!
posted on November 23, 2003 05:48:59 PM new
Just tell it like it is, it's broke,offer nothing more otherwise it looks like a move up sale....I think....
posted on November 23, 2003 05:53:34 PM new
OMG, I have done it twice. First one was perfume vial. Very delicate, while wrapping it I broke the wand on the on the handle. Almost cried over this one as it was so beautiful. Emailed the buyer & showed what had happpened. Cut the price in half & she still bought it!!
[ edited by sanmar on Nov 23, 2003 05:54 PM ]
posted on November 23, 2003 06:01:46 PM new
Thanks everybody for the quick replies. I think I will take a picture of the break and attach it to the e-mail (thanks for that idea Sanmar).
posted on November 23, 2003 07:06:49 PM new
Oh brother--one time I wrapped up a small low-end wooden item in a small package, put it on the roof of the car, forgot it, backed out, then drove in again to get something I'd forgotten, and when I backed out AGAIIN I heard a crunch--knew it was either a squirrel or My Package. I'd run clean over the package.
E-mailed the buyer, apologized, returned her money, repackaged the pieces, and sent them to her because she thought perhaps she could glue them or something.
She left very nice feedback and said I am a true lady. Well, a true CARELESS lady sometimes.
___________________________________
Junk: Stuff we throw away.
Stuff: Junk we keep.
posted on November 23, 2003 10:38:30 PM new
Don't feel bad.
I had three items stolen out of my car on the way to the post office.
One person even gave me a positive feedback!
So, I gave them a thank you pos.
I wish I had the dog who stole them, my warm fuzzy would be kickin' some boote'
J
~~~~~~~~~~~**~~~~~~~~~~~
All the monkeys aren't in the zoo,
Every day you meet quite a few,
So you see it's all up to you.
You can be better than you are,
You could be swingin' on a star
posted on November 23, 2003 10:59:32 PM new
Hi all,
Well, I didn't exactly break something but I did discover some damage I hadn't noted in the description.
The lady won two vintage leather designer purses. This was way back when things like that ended up with very high bids. When I was packing them I noticed a worn place on one.
So I sent her both along with a check for what she had bid on the damaged purse. She was delighted and left me excellent feedback.
posted on November 24, 2003 01:28:57 AM new
dear hubby was packing a depression glass bowl with lid and as he was putting the bubble wrapped lid in the box he cracked it on the side of the coffee table....in pieces.
i emailed the buyer, who was a dealer. she fully understood. I sent her money back and she left positive feedback.
posted on November 24, 2003 02:40:17 PM new
One time I sold a Cambridge keyhole vase in cobalt. I don't always clean things before I photo them so before I wrapped it, I was wiping it off. There was a hard water line at the top that wouldn't come off. I emailed the buyer and confessed. He was very understanding. I hate to say it, but I have sold a fraternity pin and a school ring and lost both of them around the house. I apologized to the fraternity pin buyer and told them I would email if and when I found it. When I found it, he offered less than it sold for. I went and took the offer since I had been so stupid. With the class ring, I sent the payment back and said I would let her know if I was able to find it. The next time I did a show, the ring and another piece of jewelry I had listed on Ebay turned up wrapped and down in a master salt. I emailed the lady that I had found it, but she didn't respond. I don't blame her. I haven't been able to make myself check my feedback after that one!.
posted on November 24, 2003 07:13:54 PM new
LOL, peiklk. You have the mind of a true con. Why didn't we all think of that?!
___________________________________
Junk: Stuff we throw away.
Stuff: Junk we keep.
