posted on January 28, 2004 02:04:29 PM new
I just got a letter from Paypal (below) offering the Paypal Money Back Guarantee and I'm wondering if I should sign up. It sounds like a good idea and I'm thinking that it could help prevent chargebacks.
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Dear xxxxxxx,
Congratulations! As a valued seller, you have been selected to participate in PayPal's Money Back Guarantee program!
Money Back Guarantee promotes increased sales by allowing buyers to get a satisfaction guarantee on their purchase of physical goods (up to $1000). There is no additional cost to sellers, and participation is limited to selected PayPal merchants only.
How Does the Guarantee Work?
When paying for physical goods, buyers will see an option to purchase PayPal's Money Back Guarantee on the PayPal payment page. Under the Guarantee, PayPal will reimburse the buyer for the amount of the transaction when the buyer is not satisfied with the purchase and returns the goods to PayPal. Buyers can file a reimbursement request on the PayPal website within 30 days of payment.
To avoid competing with sellers who offer shipping insurance, goods lost or damaged while in transit are not covered. In addition, sellers will not be held responsible for goods returned to PayPal. Sellers will, however, continue to be responsible for the delivery of goods as specified in the Seller Protection Policy.
The cost of the Money Back Guarantee will be automatically displayed to your buyers at the time of payment. The cost is calculated based on the cost of the item being purchased. If you do NOT wish your buyers to have this option, you can modify your Guarantee Preferences in your Profile by logging in at https://www.paypal.com/PROFILE.
To learn more about the Money Back Guarantee, go to the Money Back Guarantee page in our Security Center.
Thank you for making PayPal the world's #1 online payment service.
posted on January 28, 2004 03:04:44 PM new
I got the invitation last year. I have only had one customer purchase it. They were happy with their item and did not use it.
However I wished I would have used it myself when I had the chance. A few months ago I ended up with a couple of bootleg vhs tapes instead of the real deal. Then Ebay came out with that stock photo idea. Great idea for these folks.
posted on January 28, 2004 03:52:55 PM new
well,since it is no cost to the sellers,it may be a nice feature.
but paypal is offering to sellers who have little problems with buyers.
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
posted on January 28, 2004 04:58:32 PM new
I got it also -- my understanding is that you OPT-OUT if ya donna want it??
"If you do NOT wish your buyers to have this option, you can modify your Guarantee Preferences in your Profile by logging in at https://www.paypal.com/PROFILE."
posted on January 28, 2004 05:34:24 PM new
yes,it costs us nothing,but we are helping paypal make money.
we are good sellers who seldom have buyer remorse ,so whatever buyers pay go right to paypal bottom line.
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
posted on January 28, 2004 06:19:27 PM new
The money back guarantee is different from the buyer protection program. Money back is insurance purchased from paypal to benefit the buyer. The buyer protection program is a way for the buyer to get payment back from the sellers account if pp decides the item was not as described.
Wouldn't suprise me to think that the crew at pp want to confuse sellers because the buyer protection is a headache waiting to happen.
dd
