yeahwell
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posted on March 3, 2004 05:29:45 AM new
I sold a piece of artwork to someone on ebay which was in perfect condition; I actually purchased it from a major auction house as one piece in a large lot. I've had this item before and know its authenticity.
The buyer claims it is not authentic and complained bitterly. He did not accept a refund but has written to me and told me that rather than give me a negative rating, he is going to write to potential bidders on all my items and tell them that I am a phoney!
As i recall, this is against ebay policy (is it?) what to do?
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stopwhining
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posted on March 3, 2004 05:43:12 AM new
yes,it is called auction interference.
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
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beatnikera
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posted on March 3, 2004 06:36:00 AM new
If you know it really is authentic (and you can prove it) then do not give him a refund. He can say anything he wants - it doesn't mean he's right.
Forward the email about contacting potential
bidders to eBay (with the headers) and they will
take care of him.
Don't give in to him.
[ edited by beatnikera on Mar 3, 2004 06:38 AM ]
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trai
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posted on March 3, 2004 07:55:58 AM new
Send the threat to Ebay and see what they say. You may have to do this several times till a human there reads it instead of a machine.
If you can proof your point to your buyer then send them the info.
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stopwhining
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posted on March 3, 2004 08:16:51 AM new
i would just keep re-iterating the return/refund offer.
if you sell high end artwork,you dont want anyone to leave neg like authenticity is an issue.
i know some jeweller on ebay who will do anything to prevent a neg.
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
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yeahwell
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posted on March 3, 2004 09:40:06 AM new
Well, i've already received an email from one of my bidders with a copy of the email this person sent to him. He looked at my items currently for sale, and wrote to the bidder via EBAY's email system and told him that I was a fraud...
Do I need to contact ebay on this? what is my recourse? thanks.
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stopwhining
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posted on March 3, 2004 09:57:49 AM new
yes,you should forward his email to ebay,ebay wont tell you what action will be taken,but they will do something.
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
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ebayvet
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posted on March 3, 2004 10:57:48 AM new
Definitely contact ebay. I wish ebay shielded bidder ID's - I know that the benefit is that you can deter shilling, but one loony customer can really ruin your life on ebay.
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ihula
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posted on March 3, 2004 11:10:06 AM new
Besides contacting Ebay, I would also make your auctions private auctions for awhile. That way he can't see who the high bidder is.
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Fenix03
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posted on March 3, 2004 12:46:43 PM new
You abslolutely need to start making your auctions private until this idiot is dealt with.
I would also email them, let them know that one of your current bidders recieved an email from them libeling your reputation. Tell them that this matter has been handed over to ebay for the time being since it is considered auction interference and is a suspendable offence. You might want to drop in that since their statements are libelous and the nature of them could have a negative effect on your earning potentional that continued actions could result in a lawsuit.
After you do that - if you have another ID or a friend with one... put in an opening bid on a couple of your auctions and see if this idiot continues his little game.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
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fluffythewondercat
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posted on March 3, 2004 12:55:54 PM new
yeahwell: You need the entire email (including full headers) that the miscreant sent your bidder before eBay will take action. Make sure you get that. Coach your bidder how to save email with headers if necessary.
I disagree with the people who are telling you to run private auctions. This is a short-term problem, but once you have private auctions they are with you forever in one sense or another. For instance, people reading your feedback file will not be able to look at an item that a comment is left for. To me that's a serious drawback; the reader can't tell whether or not the feedback was justified. And in your situation it could be a double-whammy if your miscreant creates a couple of IDs and bids on your private auctions just to leave negative feedback.
So think it through, please.
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Fenix03
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posted on March 3, 2004 04:53:39 PM new
Fluffy - I have used private feedback off and on for years for a number of reasons ( the most common was when I hit a 25% deadbeat rate on one line when a competitor was emailing and undercutting final bids on items. While it is true that Imay not know of all situations where it caused a problem, I have never really had a problem getting bids on items and never had anyone express dismay over most of my feedback being linked to private auctions. I can see the point if you are dealing in high fraud areas like electronics (although they are often the area where sellers also have the greatest need to protect bidder identities) or antique collectibles but for art reproductions, lithographs do you really think it is an issue?
I don't remember how Vendio deals with it but I know that AuctionWorks does allow you to see your high bidders user name during active private auctions.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
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