paws4God
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posted on March 4, 2004 03:03:22 PM new
I just had my first reversed payment. Got an email from paypal and they said they are investigating it. My question is does Paypal send you an email and ask for any information about the transaction you think might help with the investigation? The email doesn't ask for any personal info or passwords etc. I'm just paranoid about bogus emails.
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Libra63
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posted on March 4, 2004 05:20:02 PM new
Does PayPal tell you what auction payment is being reversed?
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paws4God
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posted on March 4, 2004 05:30:14 PM new
They put the payor's (their spelling) email address in the email. It is a buyer from Japan. I went to my paypal account and there has been a reversal but I'm still paranoid about it. Here's a copy of the email:
Dear XXXXX XXXXXXXXXX
It has come to our attention that you may be the recipient of potentially
fraudulent funds. We have initiated an investigation into this event. In
the meantime, we have placed a pending reversal on the funds in question
until the investigation is complete. This pending reversal will show as a
deduction in your available balance. In the meantime, you are free to
continue transacting using your PayPal account.
Transaction Date: Mar. 2, 2004 02:04:11 PST
Transaction Amount: $21.99 USD
Payor's Email: XXXXX>.jp
If you have not delivered the goods or services related to this
transaction, we ask that you delay or stop delivery until our investigation
is complete as you may be liable for the amount in question.
To assist us in our investigation and to determine if you qualify for the
Seller Protection Program, please send an email to
[email protected] with the following information:
1. The item, service or purpose of the purchase, and the associated value;
2. The name and address given to you by the sender (if an item was
purchased);
3. If shipped, the company used for shipping, date of shipment, and
tracking number for the shipment;
4. Details of any other transactions related to the transaction(s) in
question;
5. A phone number where you can be reached during the day and evening; and
6. Insurance information, if applicable.
Any additional information you have regarding this transaction, such as
email correspondence, will further help us to expedite our investigation.
Solving these cases helps us continue to offer PayPal as a secure and
cost-effective payment service. We appreciate your cooperation and
assistance.
Sincerely,
PayPal Account Review Team
----------------------------------------------------------------
PROTECT YOUR PASSWORD
NEVER give your password to anyone and ONLY log in at
https://www.paypal.com/. Protect yourself against fraudulent websites by
opening a new web browser (e.g. Internet Explorer or Netscape) and typing
in the PayPal URL every time you log in to your account.
----------------------------------------------------------------
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trai
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posted on March 4, 2004 06:03:12 PM new
Japan.....This is why I will never use P.P. for overseas sales.
Best to let them pay via "bidpay" auction payments as its safe for you.
Paypal will tell you what the auction payment was. See if you can contact the buyer as P.P.does screw up once in awhile.
I went to my paypal account and there has been a reversal
Check the headers on your Email and you should see where this Email came from.
Since it shows in your account that the funds have been taken I venture that it is from paypal.
Note it does say... potentially I would contact them and see whats up.
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CBlev65252
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posted on March 5, 2004 04:36:30 AM new
paws4god
Boy, does that email look familiar. It is legit. Send them whatever information you can as it states in the email. Many of us have been there. It doesn't matter where the buyer lives. My reversal was someone in the states using a fraudulent credit card.
PayPal needs to do more to safeguard from this. I know that some sites I buy from, use merchant accounts that check the legitimacy of the credit card I use before telling the merchant it's okay to ship. PayPal needs to add these safeguards. With other merchant accounts, the provider cares about the seller. PayPal on the other hand. . .
Cheryl
http://tinyurl.com/vm6u
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stopwhining
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posted on March 5, 2004 06:23:51 AM new
can you tell me which sites check the legitamacy of the overseas credit card??
there is no way to verify name of cardholder (domestic or foreign) by any online system and there is no way to verify bill to addr of cards issued by foreign banks except Uk.
amzn blocks all credit cards issued in certain countries such as thailand,malaysia ,russia etc.
but that is not checking,thats BLOCKING based on the country where card is issued.
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
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tomwiii
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posted on March 5, 2004 06:24:19 AM new
Cheryl: basically, accepting CCs without the PRESENCE of the card-holder in front of ya is RISKY regardless of whether it be PP or yer own Merchant Account.
ALL cc companies are gonna side with the card-holder in disputes where ya have no signature done right in front of you.
There is a little more PP could do -- namely requiring the THREE-DIGIT security code in order to protect us.
HOWEVER, since PP is now an eBay liability, look for them to provide LESS & LESS seller protections ala BillPoint 
PP usually works fine -- it is, however, always very inportant to always know yer own RISK TOLERENCE when accepting it 
"There's no question that the minute I got elected, the storm clouds on the horizon were getting nearly directly overhead." ~ George aWol Bush
[ edited by tomwiii on Mar 5, 2004 06:25 AM ]
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stopwhining
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posted on March 5, 2004 06:45:00 AM new
i just shipped an expensive item to an ebay bidder in japan.
is your japanese bidder still active on ebay??
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
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paws4God
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posted on March 5, 2004 06:56:50 AM new
I emailed the buyer and ask about the pending fraud charge. Her reply is below, which I sent to paypal but it can't be sent to them for some reason. It keeps bouncing back. Don't know what is going on there.
I received Mail that my address wasn't right from PAYPAL.
I surely moved two months ago.And I didn't tell a credit card company the communication.
Therefore PAYPAL was said to hang a limit in my account.
PAYPAL told me to convey Expanded Use Number.However, I don't yet receive it.
It will grow one month later that it arrives to me.
I can't use my account till then.
I use an account of my friend and will remit it again.
His name is DAIGO SHIBAHASHI.
Would you teach it if you know a method, besides, to be good?
I don't yet understand usage of PAYPAL.
I am confused,
Please help it
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tomwiii
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posted on March 5, 2004 07:04:11 AM new
Another good reason to...
USE WU AUCTION PAYMENTS (BidPay) FOR NON-USA BIDDERS!
It is very easy to BLOCK non-USA bidders from sending moola to yer PP accounts.
All my international auctions specifically EXCLUDE non-USA PP payments & for good reason
"There's no question that the minute I got elected, the storm clouds on the horizon were getting nearly directly overhead." ~ George aWol Bush
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trai
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posted on March 5, 2004 07:12:29 AM new
I use an account of my friend and will remit it again.
His name is DAIGO SHIBAHASHI.
This should be a No No! This can be a problem.
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paws4God
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posted on March 5, 2004 07:15:04 AM new
stopwhining---
Yes, my bidder is active. She is new and has only one other FB.
Tomwiii----
I have had many non-US bidders pay with PP and never had a problem. This is the first time I've ever had a problem. I do state in my TOS for non-US bidders that anything over $100 USD must be pay via Bidpay.
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stopwhining
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posted on March 5, 2004 07:19:24 AM new
like he said,he does not understand how paypal works.
it is not that he moved 2 months ago,it is his fund is no good/
his source of fund can be his credit card or his bank account or paypal fund received from others.
so now he may use his friend's card?
he is asking you what to do,so you tell him to use bidpay or go to his post office and buy you a us dollar denominated postal order.you can cash that postal order at your local post office with photo id or deposit at your bank,check first if your bank will charge a fee/
or ask him to wire you the money,it will cost him wiretransfer fee,but you will get it sooner.you will also have to pay your bank a fee for accepting incoming wire.
-sig file -------the lobster in the boiling pot of water who tries to prevent the others from climbing out.
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paws4God
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posted on March 5, 2004 08:14:48 AM new
Guess the worse thing is I've already sent the item. Glad it was only $22 I lost. I won't ask her to sent more money until paypal lets me know if they accepted the payment. I assume they won't accept it though. It is strange that I can't email again with more information. Guess they have it set where you can only send information once. There are two email addresses on the email and I've tried both but they just keep bouncing back. Oh well lesson learned.
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trai
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posted on March 5, 2004 08:41:17 AM new
Glad it was only $22 I lost. I won't ask her to sent more money until paypal lets me know if they accepted the payment.
Why should you lose anything because the buyer was not smart enough to make sure their info was up to date with P.P. or their bank?
Let them get this mess worked out. I would ask them to resend payment via bidpay and if the $$$$ ever show up via P.P. you can just return it to the buyer.
There is no good reason for your life to be put on hold because of a screw up buyer.
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kiara
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posted on March 5, 2004 09:06:22 AM new
Since the buyer is from Japan, I think you have a good chance that they will pay you through Bidpay. They probably just made a mistake so just contact them and offer that route for payment. The Japanese seem to be the best bidders in the world.
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paws4God
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posted on March 5, 2004 09:20:17 AM new
Now I have another payment from her under the friends ID on paypal. Good grief now what? Do I refund the other payment or wait until this one clears? This is screwy but maybe it will be OK. It was positive that when I emailed her about the problem she did email me back. Guess I'll wait to refund or whatever until the second payment clears. I think we have up to 30 days to refund.
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pointy
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posted on March 5, 2004 09:29:02 AM new
What's the problem? The poor fellow is new, speaks a foreign language, and he's having a problem with Paypal. I would never suggest that you ask him to go to Bidpay. Why ask him to try to figure out some other payment method. Sounds like he's sincere, he promised to send the funds from his friend's account, and he did. Keep the money. Do nothing else. If/when you get a notice that the original payment has been approved, then refund that.
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pelorus
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posted on March 5, 2004 10:21:27 AM new
With the second payment it looks like you will be in good shape. Congrats!
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agitprop
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posted on March 5, 2004 04:47:13 PM new
Just a note for those of you with customers in Japan that International Postal Money orders in US$ are available at most post offices in Japan and cost the sender 500 yen for any amount up to US$500. They are payable at all US Post Offices free of charge.
We gave up accepting or using PayPal when the reversals became too frequent. All were not due to fraud but rather PayPal's fraud detection software which labels a significant number of international transactions as suspicious. We now use MoneyBookers and money orders, alongside the standard direct deposit into our bank account.
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Libra63
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posted on March 5, 2004 06:10:05 PM new
Thanks for the heads up agitprop. I have quite a few international buyers and it is alway good to know another payment option. I just had one from Italy, used Western Union with no problems. Most of my Italian buyers use PayPal and I have had no problems-------yet.
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