aintrichyet
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posted on March 22, 2004 06:54:44 AM new
I am so ticked off ... our auctions are set up for u.s.a. only, but a Canadian inquired if she may bid/buy a $110 urn ... i checked usps website to make sure we'd be able to 'insure' a shipment there and found out that was do-able so i told her, 'ok, you can buy if you want to' ... she paid thru paypal and we shipped on march 6th ... she is now concerned because she hasn't received the urn yet. i told her please be patient and not to worry too much because it IS insured against lost-in-transit or damage ... she said she wants to have 'all her ducks in a row' as far as using 'paypal buyer protection' which if she is going to use that, she needs to make her claim with them WITHIN 30 days! ... i'm so upset, because with this being postally insured, we can't have it traced or make claim till AFTER 30 days. ... somebody give me a pill or sumpthin'... PLEASE!
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tomwiii
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posted on March 22, 2004 07:01:53 AM new
Over & over & over...
Ralphie & I scream & cry to folks: DO NOT ACCEPT PayPal FROM NON-USA BIDDERS!
AS soon as she sqwalks to PP, you are SCREWED without any RECOURSE!
Insurance means NOTHING!
PLEASE! Save yerselves & DO NOT ACCEPT PP from NON-USA buyers!
Who pays? http://tinyurl.com/3a6mv
[ edited by tomwiii on Mar 22, 2004 07:02 AM ]
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stopwhining
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posted on March 22, 2004 07:03:28 AM new
you should have asked her to get a canadian postal order or use auctionpayment.com.
anyway,she still have till april 6 to file claim with paypal.
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
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aintrichyet
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posted on March 22, 2004 07:14:46 AM new
HOWEVER, my point is, even if this had gone to a u.s.a. resident, the Buyer can only file a paypal 'buyer protection' claim WITHIN 30 DAYS. .... But the postal people won't do anything till AFTER 30 days ...
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kiara
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posted on March 22, 2004 07:18:19 AM new
aintrichyet, your buyer hasn't given it enough time to arrive yet.
There are thousands of packages sent to Canada and most of them arrive quite quickly but the odd one does get held up at Customs so if she doesn't have it by next week ask her to check with them, at the moment it's too early for her to start to worry.
Like Tom says, for a $110 sale it would have been better to accept Auction Payments or a postal money order so it's something to consider in the future.
[ edited by kiara on Mar 22, 2004 07:22 AM ]
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stopwhining
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posted on March 22, 2004 07:19:56 AM new
but with us resident,you can produce the DC to save your butt.
i dont know why she needs paypal protection if the item is insured??
unless she wants to get the item free!
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
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aintrichyet
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posted on March 22, 2004 07:31:42 AM new
I don't know why she'd need 'buyer protection' if it's insured TOO ... it is boiling down to she is just a royal PITA customer who happens to be a Canadien, eh! bah!
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aintrichyet
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posted on March 22, 2004 07:42:41 AM new
okay, i took a pill ... i'll stopwhining now. 
but it's still quite ridiculous that paypal's 'buyer protection' can have any trigger-happy buyer clicking that get-in-seller's-face button WITHIN 30 days, irregardless of whether or not it was sent insured [which for lost in transit things, cannot be pursued till AFTER 30 days]
Stoooooooooooooopid.
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stopwhining
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posted on March 22, 2004 07:46:45 AM new
wait till she finds out how much is canadian customs duty on that urn??
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
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gousainc-07
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posted on March 22, 2004 08:02:17 AM new
For the last few months, Canada has been running very slow for us.
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stopwhining
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posted on March 22, 2004 08:05:17 AM new
i dont know if this would work-
empty your paypal account and stop accepting future payment until she receives her urn and tell paypal to null the complaint.
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
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GeneralFunds
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posted on March 22, 2004 09:08:41 AM new
Just a quick thought. If your buyer proceeds with the PayPal claim, when the 30 days is up, perhaps you can file a postal insurance claim on your end for "non-receipt". It would seem to me this would prevent the buyer from getting an item for "free" plus you can notify PayPal of the postal claim. Also, wouldn't your insurance receipt prove to PayPal that you had sent the item?
Sorry you're having to go through this. What a pain!
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parklane64
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posted on March 22, 2004 09:08:50 AM new
She probably vacations in Florida.
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stopwhining
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posted on March 22, 2004 09:15:41 AM new
GERNERALFUNDS,
PAYPAL offers no seller protection on overseas buyer.
if she files non receipt with usps,she needs the buyer to sign the form.
if buyer signs the form,she is committing mail fraud if she has already signed for the insured package.
and dont forget there may be customs duty involved,so there is another piece of paper trail.
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
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tomwiii
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posted on March 22, 2004 09:31:22 AM new
GeneralFunds: regardless of ANY PROOF one may have -- & I don't care if ya have a VIDEO & AUDIO of her signing for the item & cradling it to her BOSOM -- if you ship OUTSIDE THE USA & THE BUYER COMPLAINS FOR ANY REASON WHAT-SO-EVER...
PP will YANK the moola out of YOUR Account & YOU HAVE NO RECOURSE at all!!
You can have a marching band welcome Ed McMahon at her DOOR with FOX NON-NEWS filming & YOU are STILL SCREWED!
MORAL: do NOT accept PP from non-USA bidders unless you are willing to EAT THE LOSS!
Who pays? http://tinyurl.com/3a6mv
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meadowlark
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posted on March 22, 2004 01:15:15 PM new
Paypal is authorized to take the funds from your BANK account or Credit Card if there are insufficient funds in your PP account. Read the user agreeement.
Patty
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stopwhining
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posted on March 22, 2004 01:24:49 PM new
it depends on when you sign up for paypal,i know in my case they cannot dip into my bank account.
but then i have seen people who just close their bank account
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
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Libra63
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posted on March 22, 2004 10:34:24 PM new
If he took a $110.00 insurance on the urn doesn't he have proof because the insurance claim has the address on it and requires a signature. Does PayPal accept that as proof of mailing?
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tomwiii
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posted on March 23, 2004 02:37:56 AM new
Libra: even if INSURANCE were trackable online (& the last time I checked, it twern't), SO WHAT??
Since he shipped to a buyer with a NON-USA address, the SPP is void & the seller is SCREWED!
etc, etc,
Who pays? http://tinyurl.com/3a6mv
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CBlev65252
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posted on March 23, 2004 11:13:52 AM new
meadowlark
As I understand it, PayPal can no longer yank money out of your checking account. Your PayPal account will sit with a negative balance until someone deposits money into it.
Cheryl
http://www.kcskorner.com
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pointy
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posted on March 23, 2004 12:10:21 PM new
Cheryl,
What gives you the idea that Paypal is no longer going to be yanking money out of people's checking accounts? Has there been some story somewhere about a change in policy?
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tomwiii
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posted on March 23, 2004 01:16:30 PM new
Depends on when you joined PayPal -- I still have my X.COM CREDIT CARD & "FREE" Checks!
Should I list them??
Who pays? http://tinyurl.com/3a6mv
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stopwhining
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posted on March 23, 2004 02:34:16 PM new
yes,tom ,please sell them on ebay for 5 millions dollars.
/////////////
i think it was november 2001 or 2002 when paypal changed the policy where new members have to agree to allow paypal access their bank account,i have never heard paypal reversing the policy.
please dont nail me on november 2001 or 2002,look it up yourself.
this is no different from the merchant account policy,your provider can access your account when there is chargeback.
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
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aintrichyet
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posted on March 23, 2004 05:25:30 PM new
sheesh, again ...... my sing-songy 'ducks in a row' buyer is going to definitely make us change our tune ....
we check with our postalmastergal and she said nothing shows in her 'puter yet, AND with no rhyme or reason she sees Canadian deliveries lately taking 2 weeks to 8 weeks to show up .... in the same day, my canadien buyer says she checked with her postal system and found out the package is moving right along and is in missisauga already and she is excited to deliver me news soon that she has received 'item' ... ... ... how come she can find that much info and our usps cannot? ... ... ... ... also checked paypal fine print to see how to opt out of 'buyer protection offer' [which is a completely separate thing at paypal than 'buyer complaint process'] and it states the instructions of how to phone-call paypal to opt out of that, which they say really makes buyers more confident to bid on your items. bah! .. if something cost more than 40 or 50 dollars we usps insure it, so why in the world would we want a buyer to be able to submit ANY concern to paypal which requires a before-30-days process?! ass-inine ... will be callin' that number at paypal real darn soon ... how absurd!!!
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stonecold613
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posted on March 24, 2004 06:42:49 PM new
PayPal BAAAAAAD Never from international.
Now that that's out of the way, how did you send the urn? Meaning did you send it air mail (7-10 day delivery) or did you send it ground shipping (6-8 week delivery). Piece of advice. Never, ever send international items slower than air mail. The longer it takes for something to ship drammatically increases the chances of damage and lost packages.
[ edited by stonecold613 on Mar 24, 2004 07:39 PM ]
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