posted on May 11, 2004 08:44:23 AM new
I have this customer... I have toleratd her for thhe past six weeks but as of this morning... I am done.
She has purchased about a dozen items, she generally waits 10-14 days to pay and then starts emailing two days later asking where her order is even though she knows I am in the US. In one of the shipments I messed up and sent the wrong item to her. She emailed to let me know, I told her to return it and would send out the correct item. She decided she liked wanted it and asked if there was a price difference. I told her there was, the one she had was twice what the one she ordered was. I have 5 items I am waiting for her to pay for now, we are on day 8 on the wait.
Today I realize she has just left me multiple nuetrals because I am not in the UK and I shipped the wrong item (which she ha s decided to keep but not pay the difference on). I don't really care about feedback but this woman is one nervy b*tch. Oh well. I am taking my toys and going home. No more patince and understanding for this one... oh yeah, and no more bidding either.. blocked her.
Like I said. I do not cater to problem money.
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If it's really "common" sense, why do so few people actually have it?
posted on May 11, 2004 08:58:03 AM new
is she selling your items on ebay-UK??or whatever auction sites in UK ??
-sig file -------we eat to live,not live to eat.
Benjamin Franklin
posted on May 11, 2004 09:16:32 AM new
I will probably go a little neg happy on her but I think I am going to wait until we complete these last few items I am waiting for her to pay on.
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If it's really "common" sense, why do so few people actually have it?
posted on May 11, 2004 10:49:45 AM new
If she ever does pay you and does not include the additional money on the item she decided to keep, I would send her 1 item less, itememize the invoice.Then include the price of item she decided to keep, mark bill complete.That is if the dollar values of the items can be interchanged.How horrible when you work with a repeat buyer and have them do this to you.
reenie
I don't get even....I get even better Jimmy Hoffa
posted on May 11, 2004 10:54:09 AM new
I list directly to the UK site. so..
Stop - no, they are not reselling on the UK site, they are buying to resell off site
Gous - definately not unwelcome, technically a US bidder would be unwelcome. The items I sell have a much lower profit margin and a significantly higher dead beat ratio among US bidders so I have chosen to exclude them.
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If it's really "common" sense, why do so few people actually have it?
[ edited by fenix03 on May 11, 2004 10:55 AM ]
posted on May 11, 2004 12:53:11 PM new
Yes, interesting business model. Glad it works for you. Remember to stay adaptable. What is the difference in the deadbeat variance?
posted on May 11, 2004 09:24:09 PM new
I did have one thought. At who's expense was she to send the wrong item back? Hers or yours? You didn't mention that in your original post. Technically you sent the wrong item, so the freight was your responsibility.
