posted on May 11, 2004 07:38:23 PM new
Here's the situation, and sorry in advance if it's sort of long...
I sent a "second chance offer" to one of my regular bidders a few weeks ago who was outbid on auction. He sent me payment via PayPal for the SCO, listing the auction # eBay had assigned to it. I don't get WBN from Vendio on SCO, so I didn't think anything about it.
My customer emailed me over the weekend thanking me for the item, and said he was having a problem leaving me feedback. I checked my "feedback forum" and didn't see the auction # for him. And I had not left feedback for him yet either.
I pulled up the SCO auction, and it was showing as closed with no bidder, like my customer had not accepted it. It didn't click with me that he hadn't accepted it because on the PayPal payment it had the auction #; and I recall in the past trying to send PayPal invoices in a hurry and typing in the wrong auction # and getting an error message from PP that it was not a valid transaction for me. So I figured if he sent it through PayPal it surely accepted it.
I emailed PS support, thinking there may be a glitch in the SCO feedback since there are seem to be other various "enhancement glitches" in the system (and yes, for some reason I manage to find the glitches!), explaining the situation - that I had offered a buyer a SCO, he accepted and paid for the item, I shipped it, and now we cannot exchange feedback. Sometimes I am too honest to a fault, but I basically said "hey, I sold this and accepted payment, but eBay is showing it didn't sell...so eBay didn't get their cut".
I just got a reply - a rather interesting reply at that...
"Hello Me,
Thank you for writing to eBay.
It appears that the bidder did not click the buy it now option on the
second chance offer although they did pay you and complete the
transaction. However since the buy it now was not used, the site does
not recognize that bidder as the buyer and as a result no feedback can
be left. I apologize for the inconvenience.
I wish you the best with your future transactions.
Regards,
Xxxx C.
eBay Customer Support"
If I am reading this correctly, he realizes I completed a transaction - an eBay-related transaction - but yet the site is not recognizing it - so no fees. Against eBay policy or an end to the myth?
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"The more I want to get something done, the less I call it work." - Richard Bach
posted on May 11, 2004 10:18:25 PM new
Actually I really don't mind not getting the feedback because this is a regular buyer and it won't count in my rating anyway. I initially started checking because my buyer was concerned about the feedback.
I just find it interesting that "legend has it" that selling off eBay is one of THE big no-no's; and when I email support with the problem, he basically verifies that yes, I did sell off eBay and no big deal. And wished me the best on my future transactions - hmmm, wondering if he meant on or off eBay I know, I know - just some humor - I am pretty punchy right now! I am two days past tired, but have shipping labels to do and my printer is messing up, so it's taking me a while...so guess I am amused at the little things right now
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"The more I want to get something done, the less I call it work." - Richard Bach
