posted on June 9, 2004 03:05:33 PM new
SquareTrade is a joke. They don't remove the entire negative including the words. They do nothing more than if you mutually agree to withdraw the negatives with the buyer through ebay. I filed two cases to have a buyer's negatives removed and ST removed her positive from my feedback, left the words and left her negative there on her FB. She never even heard anything from ST but they say she never responded to their e-mails. She has been in touch with me frequently and would inquire if I heard anything. I didn't hear anything for almost 2 1/2 weeks from ST and then that is what they did! Totally outrageous.
If you can workout a mutual agree with the person that leaves a negative on your FB, then go through ebay and mutually agree to remove it. If not, don't waste your money on ST, because even if you pay, if you don't come to an agreement, that negative would still be there.
posted on June 9, 2004 07:27:39 PM new
McJane -- ST is definitely owned by Ebay based on the way they numerically address their issues. I'm trying to right a wrong and am willing to pay (and have).
posted on June 9, 2004 07:35:20 PM new
In the past, before the mutual agreed to retraction option, ST completely removed the feedback and I would be surprised if that has changed.
If you paid for removal, you might want to check back with your meditator to see if they can get it completely removed.
posted on June 10, 2004 04:38:40 AM new
mcjane -- I think I worded that wrong. If the other party doesn't respond, they will find it in your favor. However, if the other party responds, and there is no resolution, the negatives stay.
gousainc -- I'm going to write to the mediator today (I don't remember being assigned to one, but I should have because I paid) and see what can be done.
posted on June 10, 2004 05:17:44 AM new
I still don't understand why people pay to have negs removed. I would have just done a mutual removal through eBay. I think you are worrying too much about your feedback. It's just my opinion, but the negative I rec'd (which was by an NPB) hasn't hurt my business at all and it's soon to be buried. I don't know how many bidders take the time to search through tons of feedback to find one neg, but I know I certainly don't. My thinking is as long as the seller has 98% positive or better, I'm not worried. Even 95% for someone with well over 1,000 positives isn't bad - if you have a postive feedback of 12,000 and your score is 95% that means (if my math is correct) only 600 of those 12,000 were unhappy. Heck, probably 500 were retaliatory. The feedback a seller leaves tells a more complete picture, IMO. Heck, had I got a 95% on most of the tests I took in high school I'd be jumping for joy! LOL!
posted on June 10, 2004 04:58:12 PM new
I would agree. I have almost 3900 positives with a 99.3% rating. Most of the negs I received were retaliatory, and it hasn't affected my rating whatsoever. The few times I've been negged due to my own error, I was quick to acknowledge it with an immediate response apologizing and an explanation of what went wrong or how I fixed it. A seller can make mistakes and get a few negs if they are honest about it.
posted on June 10, 2004 11:24:54 PM new
As of 02/09, eBay no longer allows removal of feedback comments unless they meet the criteria eBay considers "abuse". Please see this page for those details:
SquareTrade is a privately-held company, independent of eBay. For more information, visit their site. They do not "remove" feedback. As a third party, they report the results of mediation to eBay, and eBay will respond accordingly.
I had an experience last month with a NPB who would not respond to any email. I even filed a case with SquareTrade (using their free service) to see if he would respond. After that case also closed with no response from him, I filed for the Final Value Credit and left appropriate, factual negative feedback for him. I find that to be an important step, particularly when I see the person continuing to bid on other people's auctions. He responded almost instantly by leaving me false negative feedback.
Mutual Feedback Withdrawal would not work in this case, because I knew he would not respond, and I had no desire to remove the negative left for him. Yes, it cost $20, but using SquareTrade allowed me to get my first and only negative removed, whereas the negative I left him remains. His actual comment to me is still there, along with my response, but it is near the bottom and will soon move from the first page of feedback.
I still think this is a very unfair system for sellers. If you report someone as a NPB, I believe they should then be blocked from leaving negative feedback for you (or should at least have to submit it for review first).
