posted on June 16, 2005 11:25:13 AM new
I recently sold a wholesale lot of shirts on ebay. Of the 25 shirts 1 had a serious defect and 1 had a minor defect. Neither is acceptable. I offer a 100% Satisfaction guarantee or the customer can return the item for a full refund.
In this instance I would have preferred to replace the 2 defective shirts and pay for postage both ways on the 2 shirts. My buyer decieded that he wanted to return them all for a refund.
Heres the problem he's threating to leave negative feedback if I don't refund the shipping fee and pay for his return shipping. I received the shirts back yesterday. They STINK of cigeratte smoke. I've let them air out all night and they still stink. I doubt the shirts are good for anything buy goodwill now.
I don't really want to take any of them back now. What would you do in this situation?
posted on June 16, 2005 11:39:38 AM new
This might be one of those cases where you just decide to refuse his demands and take the negative feedback, if it's left for you. The cigarette smoke smell is NOT acceptable, and it'll be hard to sell the 25 with that odor.
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Here's a spooky quote: "Should any political party attempt to abolish social security, unemployment insurance, and eliminate labor laws and farm programs, you would not hear of that party again in our political history. There is a tiny splinter group, of course, that believes you can do these things. Among them are ... a few Texas oil millionaires, and an occasional politician or business man from other areas. Their number is negligible and they are stupid." -- Republican President Dwight D. Eisenhower, Nov. 8, 1954
posted on June 16, 2005 11:54:05 AM new
For future situations, you might want to always include a paragraph in your email approving the return along the lines of:
If you return the items that I sent you, in identical condition to how they were when shipped, I will refund you $123.45. Please be sure to insure the items for their full value, as I will take no responsibility for their safe arrival. Please write "xyz" on the outside of the shipping box as a return authorization; this return authorization indicates that you agree with the above; without this return authorization, I will not accept any shipments.
And DON'T accept any packages that don't have a return authorization code. I have instructed the people who work with me not to sign for anything if they're not sure it's a valid return. It doesn't happen that often that I get returns, but one time I signed for a package and wound up having to refund even though there was nothing wrong with the item. PayPal's view was that I had the goods and the money, buyer obviously wasn't accepting the goods back, so, I had to refund. It sucked!
posted on June 16, 2005 11:58:59 AM new
I agree with Roadsmith. Tell him shipping is non-refundable and that feedback extortion can get him kicked off Ebay. If he leaves a neg, report him for feedback extortion and attempt to get the neg removed. Be sure to keep the email he sent you where he demanded money in exchange for not leaving a neg.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on June 16, 2005 02:06:23 PM new
"I offer a 100% Satisfaction guarantee or the customer can return the item for a full refund."
So give a full refund.
A good washing should solve the cigarette smell problem.
In the future, you may want to modify your above statement to say that any returned item must remain in the original condition it was sent and/or doesn't not include refund of return shipping
posted on June 16, 2005 09:02:44 PM new
It is likely you can't wash them and keep them in the original condition. I am assuming that these are new shirt which have tags. Tags cannot be washed. In turn making these shirts worthless.
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Alive in 2005
