eauctionmgnt
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posted on April 25, 2007 01:14:20 PM
Well... it's official...
http://www2.ebay.com/aw/core/200704251057402.html
Feedback 2.0 is going to take place at the end of this month. As always... eBay has perfect timing... I can just imagine their board meeting:
"When's the worst time we can roll-out new feedback features?"
"I know, I know! Let's wait until right before the post office announces new rates!"
"Yeah! That way, bidders can start marking up unfair s/h charges in seller's detailed rating section"
"That's a great idea! Maybe it will make those greedy sellers decrease their s/h charges and put their expenses in the item cost instead"
"Great thinking! Then we get a final-value-fee markup on it! Let's do it!"
Sheesh.... thanks a lot eBay!
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Vintage Paper Ads
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LtRay
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posted on April 25, 2007 02:05:19 PM
"Item Title and Price – To give buyers more information while they are evaluating the reputation of a seller, the transaction's item title and selling price will display beneath each Feedback comment on the Feedback Profile page for 90 days."
Great, let's encourage even more bottom feeding by showing buyers how low item price can be during a poor bidding week or during system outages! Not to mention loss of sales when your wholesale price is raised and you need to update product pricing.
Who are these geniuses? Do they not realize that bidders will start holding out even more when they see you had a bad sales week? Lower item prices result in lower Final Value fees?
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zippy2dah
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posted on April 25, 2007 02:45:36 PM
Oh fudge. I have been dreading this day. Now I will have to start communicating with my buyers. I hate emailing. Hate it, hate it, hate it. I just want to ship the crap and be done with it.
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deur1
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posted on April 25, 2007 02:46:35 PM
The seller can get Bashed but the buyer cannot?
I think the seller should be able to leave1-5 rating on the buyers feedback also
Some categorys that come to mind
Payment time
Ignorant questions
Giving undeserved bad rating to seller
Communication
[ edited by deur1 on Apr 25, 2007 02:48 PM ]
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kozersky
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posted on April 25, 2007 02:56:15 PM
I wonder how Vendio's automatic feedback will be affected by the change?
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deur1
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posted on April 25, 2007 03:03:41 PM
I do not use any of VDs post sell features.
Do not have a VD store
[ edited by deur1 on Apr 25, 2007 03:49 PM ]
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pratt9999
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posted on April 25, 2007 03:29:45 PM
In response to Kozersky: I wonder how Vendio's automatic feedback will be affected by the change?
For those of us who use automated feedback, it is business as usual. If they leave a positive, your automated feedback system will leave a positive feedback. BUT, from there, they can rate you however they want, from 1-5 with 1 being the worst.
My issue with this system is YOU DO NOT KNOW WHO RATED YOU HOW. Some buyers are not worth dealing with! They leave positive but trash your ratings, we have no clue.
There are the 4 items for which they can rate you. Shipping time, postage and handling, item as described and communication.
I ship tons international and when searching my feedback via the UK site (or others listed as having 2.0), I have 4.5 stars for postage cost and shipping time. Here's the killer! I charge exact shipping and ship very quickly but shipping delays due to customs etc. are completely out of our control and they happen alot more than I would like of course. But again, out of my control.
Personally, I have set my VENDIO wbn(winning bidder notice) to give facts about shipping time, customs hold ups, how fast I ship, email response time delayed due to time difference (in reference to communication). It also details info. for US bidders and shipping as well to help pre-empt the locals for when they get their hands on 2.0.
I have been getting steamed over this for 2 weeks now and I must 100% agree, this could not have come at the absolute worst time!
Ebay needs to really think this through for goodness sakes. Even our posties have no clue how the new rates will work!
[ edited by pratt9999 on Apr 25, 2007 03:30 PM ]
[ edited by pratt9999 on Apr 25, 2007 03:31 PM ]
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neglus
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posted on April 25, 2007 03:59:48 PM
Good idea! I just checked my FB on the UK - it wasn't too bad. Is there any way to tell who rated us how? Being able to be nasty anonymously doesn't bode well does it?
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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aintrichyet
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posted on April 25, 2007 04:57:21 PM
ebay says it will give more "shopper confidence" and will "highlight" the seller perfomance ...
arghhh .... performance THIS!
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pratt9999
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posted on April 25, 2007 05:30:03 PM
Neglus: No, you will not know who rated you how. All you will know is if they left positive , neutral or negative.
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eauctionmgnt
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posted on April 25, 2007 05:31:26 PM
Excellent idea to check feedback through the UK site. All of mine were between 4-5 stars. However... I DEFINITELY do not like how the fourth one is "Postage and packaging charges"
DOES EBAY NOT UNDERSTAND THAT WE DON'T CONTROL THE POSTAGE COSTS? That's out of our control! All we can do is ship it the most economical/safe method... and pass on the charges. So now... every bidder that thinks that the Post office, fed/ex, UPS or whatever fees are too high... is going to take it out on us!!! This system is gonna stink.
******************************
Vintage Paper Ads
http://www.vintagepaperads.com
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classicrock000
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posted on April 25, 2007 06:01:26 PM
" deur1
posted on April 25, 2007 03:03:41 PM new I do not use any of VDs post sell features.
Do not have a VD store"
He doesnt have VD either.
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If you dont want to hear the truth....dont ask the question.
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pmelcher
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posted on April 25, 2007 06:18:38 PM
Why can't they leave well enough alone!!! I agree that they could not have chosen a worse time to release this. I might as well kiss my 100% positive feedback goodbye. The first less than 5 stars in any rating could ruin it and I have had it since 1998. I agree that we should be able to rate the buyers, especially on the dumb question part!! 'Read the auction, the answer is right in front of you.' Here's your sign!
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deur1
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posted on April 25, 2007 06:25:21 PM
classicrock said:
He doesnt have VD either.
Who is that for? I am girl, have been all my life and do not go both ways about it .
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pratt9999
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posted on April 25, 2007 07:09:03 PM
pmelcher,
The 5 star rating system won't effect your 100% feedbacks. Only if they leave and actual negative as normal.
It is the normal positive, neutral, neg. feedback system as we know it with the added star system that rates for four columns mentioned before.
So again, you can be left a positive but the buyer can rate you all 1's if they choose.
Hope this helps.
[ edited by pratt9999 on Apr 25, 2007 07:09 PM ]
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otteropp
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posted on April 25, 2007 07:23:05 PM
There is nothing we can do to change their minds so I guess we live with it
I am STILL waiting for them to introduce the more "Positive Seller Experience".
On the subject of dumb questions...here's one I had this week.
I had a ladies scarf listed. I put the measurement as 45" long and 9" wide.
QUESTION: Can this scarf be used as a belt?
After several deep breaths and thinking of a million ways to insult the lady with regard to her possible waist size. I finally did the right thing.
ANSWER: The measurements are in the listing.
Sorry...took it a bit off topic there.
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LtRay
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posted on April 25, 2007 07:37:58 PM
Otter, you should have told her that of course it could be used as a belt but it would make a much better noose, lol.
And that brings us back to the topic.....
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dejapooh
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posted on April 25, 2007 11:10:45 PM
Well, I am pretty much screwed on this. I sell 75% of my stuff during the 2 weeks of the Olympics. I mark each auction that items will ship AFTER i return... Now I will get low ratings because it is a logistical impossibility for me to ship from the games.
Have to figure out a new system.
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pmelcher
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posted on April 26, 2007 02:58:58 AM
Thank you pratt, I am happy with that, now on to listing!
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bizzycrocheting
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posted on April 26, 2007 05:28:01 AM
It's been effective in ebay uk for a while now. The thing I don't like about it is you can't see who is rating you. So, how can you make improvements if you can even write to the buyer to figure out why you were rated negatively? Oh yeah, ebay, this was a great idea .... NOT! 
Diane
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bjboswell
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posted on April 26, 2007 06:27:32 AM
It amazes me that ebay would time this change with such a lack of sensitivity to the market. As has been said ... right after a postal increase that sellers have NO control over is not the prime time to launch a new system that urges buyers to rate sellers!!! Like we all don't have enough to worry about with a "simple" negative now we are open to 4 more reasons why we are not "good enough" to rate perfection.
However, the part of this system I like the least is the item name and final cost. Yes folks can follow the link now and find out BUT how many do! Now its posted right up front... and that bothers me. The present system is invasive enough... this is an in your face strip search of my personal business!
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ladyjewels2000
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posted on April 26, 2007 07:14:46 AM
How many buyers are going to start the rating and change their mind about giving a positive FB?
I can just see it now:
Buyer - Well it did take 5 days to get to me (but you took 7 to pay and you opted for 1st class not priority) and shipping was much more than I guessed it would be (quoted in the listing but buyer can't read) - Maybe the seller doesn't deserve a positive after all - let's change that to a neutral??
Is the rating done when the FB is left or after? I hope it's after so they can't change their mind!
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neglus
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posted on April 26, 2007 07:30:22 AM
I don't get this new rating thing! Yesterday I had 32 ratings using the new system and today I have 27??? Do they drop off?
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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eauctionmgnt
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posted on April 26, 2007 07:36:40 AM
Neglus... I just noticed the same thing... I have about half as many ratings as when I checked yesterday. Of course... eBay must have removed the GOOD ratings... so my stars aren't as high any more! This whole thing is going to be a nightmare....
******************************
Vintage Paper Ads
http://www.vintagepaperads.com
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myfavorites4u
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posted on April 26, 2007 08:11:07 AM
The example Ebay gave us way back when had the stars affecting feedback.
The person used as an example had 192 total feedback. 192 positive feedback but only had 3 and 4 stars on some categories and his total feedback was something like 99.2%
Perhaps it was just a bad example from Ebay, or maybe they changed their minds.
If it doesn't affect our overall % then I'm not worried about it.
I never read the actual comments unless the person has less than 99.5% and then I want to know why.
[ edited by myfavorites4u on Apr 26, 2007 10:31 AM ]
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MAH645
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posted on April 26, 2007 10:52:15 AM
I see this as a disaster to E-Bay. It will affect me in a major way on the shipping. I sell DVDs and most customers will say the shipping is too high because I charge $4.50 to $6.95 on 4,10 & 20 movie sets. Most sellers selling these do the same. The customer does not care about what it cost you for bubble bags ect. And they don't care how far you drive to the Post Office. I think this feedback thing will kill most sellers. Sellers tend to go with the same shipping rates in a lot of categories, so now what?
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amber
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posted on April 26, 2007 12:37:59 PM
It is going to affect me in the shipping also. I mostly ship from Canada to the US, and most US buyers think that the shipping should be the same as within the US. I hope they check the postage on the package before they leave the feedback so that they can see that I didn't overcharge.
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sthoemke
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posted on April 26, 2007 05:53:25 PM
"Neglus: No, you will not know who rated you how. All you will know is if they left positive , neutral or negative."
You mean someone could give you the very worse rating in all 4 catagories, and you wouldn't know who the person was?!?!?
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agitprop
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posted on April 26, 2007 09:18:17 PM
I ship almost 99.7% international so I've already seen the new feedback system in action on eBay United Kingdom and Australia.
The worst part of the new rating system is that a proportion of buyers confuse Shipping time with Time in transit (which isn't under seller's control) rather than the delay between the seller being paid and shipping the item. Likewise many fail to understand that Postage and handling doesn't equal the price of the stamp on the package. When bidders complain about my handling costs - I tell them I'm happy to ship the item with just an address label and stamps affixed, but I can't guarantee that their antique mirror will arrive in one or one thousand pieces. 
Home of the best eBay auction fee & PayPal calculators: http://auctionfeecalculator.com
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mingotree
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posted on April 27, 2007 12:25:40 AM
Pfft! It's no big deal...most buyers are too dumb to read feedback much less a rating.
The shipping cost rating does appear to be very unfair since once they bid they AGREE to the shipping.
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