posted on July 27, 2011 01:58:57 PM new
Am i reading this right ,will we be forced to GIVE 30 days on returns
NEW RULES RETURN POLICY
(That's why next year the 3- and 7-day options will be retired. Don't wait--give yourself a competitive edge for the holidays and update your listings now with longer timeframes--30 days is ideal. In August, you'll be able to choose a new "Money back or exchange" refund option. As always, you can specify "no returns accepted."
posted on July 27, 2011 02:53:13 PM new
you are forced into giving a refund within 45 days if a buyer files an Item Not As Described. These are the refund policy terms: You’ll be able to select from 14 days, 30 days, 60 days, or “no returns accepted.”
One of the biggest scams going right now are set rentals. There is a woman who has rented furniture from us for photo shoots. We have never had a problem because we rent those items at a fraction of buying. On the flip side, she goes to places like Macy's, buys linens, bedding, and decor for a set up and when she is finished using them for the photo session she returns them.
There are tons of issues with eBay and Amazon's return policies. Some people will buy cds, copy them and return them. They can return a CD for under $2.00, and it saves them $10 vs. downloading an mp3 album.
Or... people buy a collectible, say a baseball card worth $10,000. That player gets hurt a week later and the value plummets. So, now the seller must take the return? What about gold? The reality is that a buyer just has to claim it isn't as advertised. they don't have to say what the problem is, just that they received something different than they expected. It could be the truth, they could have buyers remorse, or they could be lying altogether.
This is a policy that is certain to bring more problems than anything else.
posted on July 27, 2011 02:59:44 PM new
I sold a book recently on AMZN for 125 dollars.
Last night the lady said I thought it is a coffee table book but it is not,so I am returning the book!
Now this book is all about painted dial clocks,how many household is going to display such book on coffee table unless they are all clockmakers!
So she paid 6.99 to read a book on clocks and then returned it,cleaner and less hassle than going to the library,I doubt if the library has such a book?
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on July 27, 2011 02:59:56 PM new
Attract buyers with a great return policy
A great return policy is one of the best ways to boost buyer confidence. When returns are accepted, buyers expect a reasonable timeframe in which to make those returns. That's why next year the 3- and 7-day options will be retired. Don't wait--give yourself a competitive edge for the holidays and update your listings now with longer timeframes--30 days is ideal. In August, you'll be able to choose a new "Money back or exchange" refund option. As always, you can specify "no returns accepted." But keep in mind that for many sellers, a generous return policy can boost sales significantly with a surprisingly low rate of returns.
posted on July 27, 2011 03:02:43 PM new
the only good thing is most people are honest ,hopefully i can live with a few bad apples ,and continue to sell
posted on July 27, 2011 03:03:20 PM new
But then as a buyer on Ebay,I found out a watch I bought on MAY 14 IS NOT AS DESCRIBED.
I tried to file dispute with Ebay /Paypal,both said it is too late!
I tried to reason with the seller,he said my policy said 3 days.
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on July 27, 2011 03:08:01 PM new
'But keep in mind that for many sellers, a generous return policy can boost sales significantly with a surprisingly low rate of returns.'
This may be true with new items,not used,worn items on Ebay .
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on July 27, 2011 05:49:29 PM new
It really makes you want to go to no returns as a seller. I offer no questions returns within 3 days of receipt. I don't understand why that isn't reasonable.
Does ebay want the buyer to be able to wear it, use it and break it and still return it.
I agree most people are honest but this just leads to more ways to scam the seller.
posted on July 27, 2011 06:11:14 PM new
60 days???
There is a guy who posted here a few years ago,I dont remember his name.
He said he used his scanner 12 hours every day and he will get a new one from Bestbuy,then return it after so many days,claiming it does not work.
They will give him a new one.
Then he used it for 12 hours every day for x number of days then go to a different Bestbuy store ,return it for a new one.
By doing so,all he has to do is pay for one scanner and always have a good working horse which works 12 hours shift every day.
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on July 27, 2011 06:14:25 PM new
I was going to ask you folks are you aware of a RELATIVELY new Ebay policy?
If you file dispute with Ebay and Ebay rules that you should return the item ,Ebay will give you a return label good to use at USPS or UPS.
Now,it seems to take an awfully long time to have it delivered,a package shipped on July 15,is now in the hands of an agent on July 22 and so far no words if it has arrived in St Louis ?
And who is the agent??????
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on July 28, 2011 05:46:35 AM new
I have not read the new return policy. It would make sense that many items should be exempt from the 45 day return policy rule as shag suggested such as used items, antiques, collectibles, books,clothing, and many others. Many things we might buy on eBay come under the buyer beware rule or it is an as is sale.
I would expect a 45 day or so return policy on new or used stuff that has moving parts.
I go for the no returns policy, but am willing at any time to refund the purchase price on anything but printed material if the customer whines.
I recall the designer purse issue that showed up here a while back. If you sell collectibles make sure your TOS spell out all the details of returning an item, original box, all tags attached no seals broken or opened, etc.
posted on July 28, 2011 09:04:12 AM new
hwahwa - why did it take you over 45 days to know something was not as described?
////////////////////////////////
I usually checked when the item arrived,but some how I missed this one.
The seller is willing to accept return,but offers no explanation why he misrepresented the item.
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on July 28, 2011 09:13:51 AM new
You know as e commerce grows and mature,more and more brick and mortar stores will be selling on internet.
Ebay bought a e-commerce company which helps retailer runs their website and offer fullfillment.
What I see happening to small sellers like us is that we will be forced to adapt and offers similar services like return policy,better communications,professional packaging and better merchandise with better photo and fair shipping charge.
Ebay and AMZN are prime real estate,either we conform or we drop out.
What choice do we have?
Our own website ,ETSY,Rubylane,Ioffer,Bonanzle,Epier,Yahoo shopping,TIAS?
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on July 28, 2011 01:44:57 PM new
Many brick and mortar stores have more stringent return policies than these and they are better equipped to absorb loses. Many of the big retail electronic stores have restocking fees of 10-15%. Many stores will only give you a store credit or exchange of exact item if the item is opened and is defective. We are not talking about manufacturer warranties here.
I'm sorry, there are too many savvy buyers lurking out there that may take advantage of these new rules.
I have had recent bad experiences with Amazon buying a DVD that was listed as NEW and was NOT. They have a 30 days return policy.
Zappos has an excellent return policy of 365 days, but you are paying retail for that privilege. Few people are willing to pay retail on Ebay.
posted on July 28, 2011 01:46:30 PM new
Also, one of the biggest reasons for returns on Ebay will be they found it afterward for a cheaper price. Say, after the holidays!!
posted on July 28, 2011 01:50:13 PM new
as hwahwa says,....(What I see happening to small sellers like us is that we will be forced to adapt and offers similar services like return policy,better communications,professional packaging and better merchandise with better photo and fair shipping charge)
I agree with most of that ,but my problem is there is no such thing as fair shipping anymore,its only how much do i lose on shipping ,people are shipping items for free that cost me 10.00 to ship , you can't compete with that......
posted on July 28, 2011 02:02:46 PM new
Restocking fee comes to our rescue!
You may return your item within 30 days but there will be a restocking fee 1% a day,so 30 days will be 30%!
Women have been buying evening gowns ,wear it and return it the next day,BUT DO THEY DRY CLEAN IT FIRST??
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There is no 'Global savings glut',only wild horses and loose bankers.
posted on July 28, 2011 07:18:53 PM new
I also have a "no return" policy. Most of my sales are craft books, and I am sure in the past buyers have just scanned the pattern they want. Also on yarn sales, some amounts can be removed and the rest returned. So far I have had no problem with "no return".
I think if you have that policy, it is very important to describe accurately. Assuming that buyers actually read the description of course!
