posted on October 5, 2000 06:04:07 PM new
With international accounts and payments quickly approaching, verified sellers may want to consider their increased risk from international transactions via PayPal.
From the PayPal website (numbers added by dimview, replacing "bullets" ):
"Seller Protection Guarantee
X.com also wants to protect our sellers against charge backs due to fraud and we plan to continue this policy. However, in order for us to absorb this major source of risk and expense, we need our sellers to play by a few simple rules. Here they are:
(1) Sellers must be Verified in order to qualify for the Seller Protection Guarantee.
(2) Please retain reasonable proof-of-delivery from a service that can be tracked online. Most carriers provide this service.
(3) Please do not accept payment for a single purchase from multiple PayPal accounts.
(4) Please do not ship internationally until X.com releases international payments (coming soon) and a list of approved countries.
As long as you abide by these rules, X.com's Seller Protection Guarantee states that you will always be protected against charge backs due to fraud."
While (1), (3) and (4) are certainly workable, take a look at (2).
So you have an auction won by someone outside the United States, package up the item and go to the post office where you find out that "proof of delivery" is not available. You mail it anyway to complete your obligation to the seller.
But, guess what, PayPal has just yanked you out from under the "seller protection guarantee" umbrella. Your international buyer need only claim you never mailed it and you get a chargeback because you have no "proof of delivery."
When it comes to chargebacks it appears that PayPal's verified and unverified accounts are on an equal footing when it comes to international transactions.
Interesting.
[ edited by dimview on Oct 5, 2000 06:08 PM ]
[ edited by dimview on Oct 5, 2000 06:09 PM ]
The buyer/seller protection program is for domestic use only at this time (for transactions done within the US). It has not been announced if this will apply to overseas transactions.
posted on October 6, 2000 04:53:10 PM new
paypaldamon:
"The buyer/seller protection program is for domestic use only at this time (for transactions done within the US). It has not been announced if this will apply to overseas transactions."
Hi:
Will the announcement of an international buyer/seller protection program be simultaneous with the introduction of international accounts/payments?
posted on October 6, 2000 04:54:33 PM new
Hi dimview,
If a program is available, I would hope that it would be. International poses some different obstacles, but I will point out the desire to have the same protections.
Aliceroad asked you a question (in which I'm sure she mean "delivery" instead of "purchase" that you didn't answer, so I'll ask it.
HOW DO YOU GET A PROOF-OF-DELIVERY???
Is "tracking" now the ONLY proof-of-delivery PayPal recognizes???
If the seller hasn't used a method of delivery that includes "tracking", does that mean he's liable for a chargeback if the buyer requests it, REGARDLESS of whether the buyer REFUSED to pay the price of delivery confirmation, over $50 worth of insurance, express mail, or registered mail (the only methods of "tracking" available through the USPS)????????????????
Your terms state that "This policy does not apply to disputes about the quality or attributes of delivered goods or to goods lost in the mail."
Does this mean that, as long as the seller can prove ONLY THROUGH TRACKING that he mailed the goods, that he won't get chargebacks on his PayPal account??? If he insured it through USPS for $50 (which doesn't have to be signed for by the buyer) he's liable for a chargeback? If he ONLY has a postal receipt with the date of shipment, weight of package and zip code of addressee as PROOF OF DELIVERY, he's liable for a chargeback?
posted on October 8, 2000 09:24:52 PM new
From what I have been reading, not only can and will they freeze the account if you can not prove the item was mailed, but I am seriously concerned about the fact they may be freezing it before you can prove one way or the other. I have questioned Damon on this on another thread but I guess he is not online today.
that you didn't answer, so I'll ask it.