posted on October 11, 2000 07:27:19 AM new
This is in regard to the thread started by furkidmom in Ebay outlook.
I have experienced the same problem this morning.
I received a notification from Paypal saying that I had cash, but I needed to sign up for a new account to get it.
When I logged on to my account, the money was not there.
The person did not send the money to the wrong account, as some have suggested. I did receive the notification, afterall. If they sent it to the wrong address, why would the notification be sent to the correct address??
I think this is clearly a problem on Paypal's end.
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If the buyer left a period on the end of the email that's the most common mistake. When you contact the buyer and ask them if the payment is pending have them look for those mistakes.
posted on October 11, 2000 08:05:25 AM new
Thanks for the tips, but I don't think that's the case. I never use the third level domain (email.somewhere.com) and my domain is already a .net.
The only possible error that I could see causing this is the extra period, but I would be suprised if that is the case.
I also think it's significant that this is the third report of this problem already this morning.
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[ edited by amalgamated2000 on Oct 11, 2000 08:09 AM ]
posted on October 11, 2000 08:12:40 AM new
the net/com problem are a problem... I've tried sending funds with PayDirect, and MoneyZap, they behave exactly the same way, you get the email, but not the funds. I don't know if ExchangePath has the same problem, I'm not willing to try as you can't cancel a payment to a non-existing account with them at this time, I believe it returns to you after 30 days of being unclaimed.
posted on October 11, 2000 08:14:21 AM new
Hey Damon, these Black helicopters circling my house don't have anything to do with the above post do they ? Call them off and I'll behave.
posted on October 11, 2000 08:35:20 AM new
>>Thanks for the tips, but I don't think that's the case. I never use the third level domain (email.somewhere.com) and my domain is already a .net. <<
You don't THINK that's the case??? Suggestions for troubleshooting the "problem" have been posted. I believe the point was that you could check the address to which the payment was sent via the email you received, so you'd KNOW whether it is or isn't the case (that the buyer used the wrong address). That's easily done--open the email and look at the TO: line, see if it matches your address exactly. However, it's also really easy to continue to claim that it's one more sign that PayPal and all its employees should be taken out and shot because everyone hasn't stopped using this service and PP is responsible for every evil existing on the Internet today.... Key question is, how many of the people who are posting about this "problem" are REALLY interested in investigating and resolving the situation so they can get their money, and how many are just using it as another opportunity to do some bashing and mud-slinging? For my part, the increase these incidents represents an increased number of user errors committed by buyers (until proven otherwise), rather than a PayPal error or problem. I really don't understand why so many people who continually bash PayPal and provide these examples of "problems" continue to offer it as a payment method. The argument that it will hurt their profits doesn't hold, if you follow their line of thinking. Offering PayPal as a payment method might keep SALES up, but theoretically it will decrease their profit margin, since they maintain that PayPal will keep the money.
posted on October 11, 2000 08:41:56 AM newYou don't THINK that's the case??? Suggestions for troubleshooting the "problem" have been posted. I believe the point was that you could check the address to which the payment was sent via the email you received, so you'd KNOW whether it is or isn't the case (that the buyer used the wrong address). That's easily done--open the email and look at the TO: line, see if it matches your address exactly. However, it's also really easy to continue to claim that it's one more sign that PayPal and all its employees should be taken out and shot because everyone hasn't stopped using this service and PP is responsible for every evil existing on the Internet today....
Thanks for being so incredibly condescending.
I have already checked the email to see if it matches my address exactly and it does. That's why I said that I don't THINK it's the case that the wrong address was entered.
Rather than attacking Paypal as you suggest, I am actually giving them the benefit of the doubt. Since it does match my address exactly, I guess it would actually be easy to claim that I KNOW that Paypal screwed up.
I can't believe that I'm being insulted like this when I only want the money that I'm owed.
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posted on October 11, 2000 08:43:47 AM new
Oh, and in my case, it's not a .net/.com problem. My address is a .net. I know for a fact that when someone sends payment to the .com variation, Paypal does NOT send me a payment notification.
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posted on October 11, 2000 08:44:00 AM new
I posted this update at the Ebay outlook as well...and note: uaru? You most certainly can cancel a payment made if the person does not go in and add the new address to their existing account. My buyer just did that, and the notice from ???PayPal??? still had the bogus addy of mine and it still got to me, but when the buyer emailed me directly my correct address was on the mail. go figure! so here is what is happening...and it is just meant to inform. I do not want to inflame just don't want anyone getting burned with the upcoming big season before all of us!
New Developments.....I was just on the phone with PayPal and they too seem to highly suspect a PASSWORD HARVESTING SCHEME. The techs cannot understand how an email could get to me with the incorrect addy. (will also check my local carrier to see if they merged with anyone and forgot to tell us....highly unlikely, but I will check just to be sure)
Mine is one addy , and the one it was sent to, but I received was only correct with my name and nothing more except the .net.. Now I just received this in my email, since I wrote to the person to cancel the payment since this is not my addy, (and please note, I am still getting email at the wrong address, but only from the PayPal??? messages on this transaction.
Subject:
XXXX XXXXXX just canceled a payment to you
Date:
11 Oct 2000 14:46:40 -0000
From:
XXXXXXXXXXXXXXXXXX (my buyer)
To:
XXXXXXXXXXXXX (me with the wrong email addy)
Now it is very simple to channel email to another place, by just having an intercepting link between the real addy and the bogus one, using a 'bounce,' I think it is called. What a wonderful way for people to open up a bogus account, so that anything from the time I open the new email addy account and forward, everything going to my original account would
'bounce' to the new one, they would have my password, and collect all of the money from that day forward! My hubby worked for the Joint Chiefs of Staff at the Pentagon for 21 years in Systems Communications, just recently retiring, and if they can break into the codes and all of the password protected sites and firewalls there, what is to say they could not very easily do this? I thought this was relevant to all of us that use the Ebay Outlook since I would say 90% use PayPal to collect on their auctions. Please understand people, my intent was not to alarm, but inform. We are all in this together, and this is what I thought this forum was all about. Just a word to the wise is sufficient. Personally, I love the ease of PayPal, and with Christmas coming up? Don't want to be without it, but also do not want any of us to get hurt in the process.
posted on October 11, 2000 08:46:27 AM new
An easy fix for this problem has been suggested to PayPal months ago. Damon said he would forward it to Engineering, but I guess the engineer is still on vacation.
When someone tries to send money to an email address, there is a verification screen. This screen gives the intended recipient's email address only. It should also give the recipient's NAME. This would make it very easy to spot and error in most cases.
As far as the .com, .net, etc. problem, this is an easy fix too. When a user tries to send money to an address that isn't registered with PayPal, have a text box open up saying something like:
"You are attempting to send money to an email address that isn't registered with PayPal. If you believe that the recipient is already a registered PayPal user, please cancel this transaction and verify the recipient's email address. If you believe the recipient is not already a PayPal user, complete the transaction and the recipient will be invited to sign up with PayPal and claim their payment."
A simple programming change that would make life with PayPal so much simpler. But PayPal won't fix it. Do you know why? Because every day that the money sits in PayPal's coffers in limbo is another day of interest for PayPal. This is why PayPal waits 1/2 of a YEAR to return the money to the sender if it is unclaimed.
posted on October 11, 2000 08:52:01 AM new
and also
pickerangel? You are terribly *assuming* and insulting. You are implying that anyone that has a problem with a service is bashing when in reality I honestly (and others here as well) want to know if anyone else is experiencing the same problem as I am, and nothing more. Someone needs to "stop kicking the messengers" and start trying to be a helpful part of the solution, rather then avoiding the issue, or just refrain from posting in that vein. Here are some tissues....you are welcome to polish your rose colored glasses. MHO
posted on October 11, 2000 10:29:31 AM new
My glasses aren't rose colored, nor are they smoked. I'm really not interested in making personal comments about other users, as I don't believe that will resolve your PP account issues. I have been making suggestions--also asking a LOT of questions, trying to get the info that we weren't given at the initiation of the thread.
If the purpose of starting a thread is simply to discuss "problems" with a goal of resolution, then why use emotional thread titles or allegations that this problem must be another one of PayPal's schemes? Seems to me that starting a thread with a title like "Received PayPal notification of payment to another account for my auction" with a concise, unemotional presentation of the known facts in the situation would get the ball rolling in a positive direction just as effectively, if not moreso. Anything with PayPal in the title is going to be controversial enough at this point to get readers' attention.
From the post from the original thread:
"They have more damn tricks then houdini!
" The "they" referenced is PayPal. Not bashing?????
Key question is, how many of the people who are posting about this "problem" are REALLY interested in investigating and resolving the situation so they can get their money, and how many are just using it as another opportunity to do some bashing and mud-slinging? For my part, the increase these incidents represents an increased number of user errors committed by buyers (until proven otherwise), rather than a PayPal error or problem. I really don't understand why so many people who continually bash PayPal and provide these examples of "problems" continue to offer it as a payment method. The argument that it will hurt their profits doesn't hold, if you follow their line of thinking. Offering PayPal as a payment method might keep SALES up, but theoretically it will decrease their profit margin, since they maintain that PayPal will keep the money.