posted on October 27, 2000 10:02:25 PM new
Damon-Is there anyway to get contact info on a registered PP user???
Had a friend win an auction and send payment through PP. The item arrived without a return address. It is NOT the item bid on. The auction was on Yahoo and they do not give out contact info! The auction page said the seller was from CA, the envelope arrive with a postmark of MI. He cannot make contact with the seller and needs to get an address so he can send the item back. Since both parties are verified, that means this buyer is protect right???? How does he go about filing a complaint with PP??? Any info you can give us will be greatly appreciated. Thanks! Sulyn
We could not give out the contact information on the account. Have they contacted the party via email? They would want to keep this information as well.
If they need to file a claim, they need to wait 30 days before doing so. They need to submit the following:
Thank you for your inquiry about submitting a claim to our Buyer Protection program.
Below are our current guidelines for claim submissions. Please send an email to [email protected] with the information requested. Our Account Review Department will respond to you via email once your claim has been reviewed.
X.com's Buyer Protection Guarantee protects buyers against fraud, up to $5000 per year, when they pay a Verified Seller and do not receive the promised goods. To become Verified, a member must confirm a bank account with PayPal. Buyers can tell whether a Seller is Verified or Unverified before sending payment by reading the Confirmation Page.
This policy does not apply to disputes about the quality or attributes of delivered goods, or goods that have been lost in the mail. If goods have been lost in the mail, Buyer and Seller should file appropriate claims through the insurance obtained at the time of shipment.
Our Buyer Protection Guarantee went into effect on 8/1/00, and covers transactions for which money was sent through PayPal on 8/1/00 or later.
Claims must be filed no sooner than 30 days and no later than 60 days from the date of your PayPal payment. (No claims will be accepted prior to 8/31/00.) Additionally, Buyers must make several documented attempts to contact the Seller and to resolve the issue between the two parties. Please wait until 30 days have passed since the time of your payment. Then, if your claim has not been resolved, you may submit your case by sending an email to [email protected] with the following information:
1. Your email address used for this transaction;
2. Your current street address and phone number;
3. The date and amount of the payment in question, with shipping/insurance distinguished from the base price;
4. The address to which the goods were (requested to be) shipped;
5. The email address used by the Seller for this transaction;
6. The Seller's name and address (if known);
7. The Seller's phone number (if known);
8. Whether or not the seller offered a refund;
9. A brief description of the dispute;
10. Copies of correspondence between yourself and the Seller (Please cut and paste these into your response. For security reasons, we are
unable to view attachments);
and
11. The following statement:
"By submitting this claim, I certify that I am willing to sign the following affidavit:
I am submitting this affidavit in conjunction with the claim contained herein related to PayPal's Protection Program. Therefore, I agree to testify, declare, depose or certify to the truth of any or all of the foregoing in any case now pending or that may be hereinafter instituted in connection with the matter contained in this affidavit. I also agree to cooperate fully with the investigation and potential prosecution of any and all perpetrators related to this matter. I declare under penalty of perjury that the foregoing is true and correct."
Send the required information in response to this email, or to [email protected]. To expedite the process, please include the dollar amount of the transaction at the beginning of the subject header followed by your primary email address. For example, "$49.95 [email protected] Filing a Buyer's Protection Claim." We will respond to you via email once we have reviewed your claim. We appreciate your patience, and we look forward to serving you.
posted on October 30, 2000 03:16:51 PM newIt is NOT the item bid on.
In three screens of pasted answer, paypaldamon declines to explain that your friend is not covered by any PayPal plan so long as seller has shipped a package, any package, to your address (and claims it was what was bought).
If you paid by credit card, you are covered by your credit card company. Initiate a chargeback.
and if your friend didn't pay by credit card, but rather paid via funds in your PayPal account, your friend won't likely make that mistake again.
posted on October 31, 2000 02:19:53 PM newDamon-Thanks for responding. I have sent your "how to" on to the person who needed it.
sg52-Thanks, I passed on your suggestion and since PP won't give out an address or start an investigation for 30 days, he has decided not to waste anymore time and has contacted his cc company. Maybe they can get more done. Yahoo! has been no help either.
Although he used a cc, he probably won't be bidding on auctions anymore! He was kinda' a newbie anyway and I feel bad because I originally suggested he request escrow, but since the account was verified, I told him he would be covered IF anything went wrong! I won't make the mistake of offering "advise" anymore either! It never occurred to me, that the PROTECTION only covered non-shipment.
As a buyer, I want to be protected against out-and-out fraud of any type! That includes getting a lemon when I contacted for an apple!!!!!
[ edited by sulyn1950 on Oct 31, 2000 02:47 PM ]
posted on October 31, 2000 03:52:35 PM new
When doing the chargeback, make sure to have your friend do it correctly.
It is important to tell the credit card company that the charge was to pay for the thing wich did not come. PayPal might have one believe that the charge was for something else, and if one tells the credit card company that the charge was for some kind of funding of one's account, then the credit card company might not be cooperative.
posted on October 31, 2000 05:19:43 PM newLie, commit fraud to do a chargeback?
The charge was to pay for the item.
It doesn't get any simpler than that.
PayPal would like to muddy up the water, to imtimidate buyers away from doing the chargeback. Observing intimidation as a business strategy brings some of us out of the woodwork.
