posted on May 21, 2001 03:29:09 PM new
(I posted this on the ebay page and then realized that I also needed help from paypal so I am copy/pasting it rather than retyping it. I hope paypaldamon can advise me of what I should do.) Thanks!
I had a customer who bid on something, paid paypal. I shipped. They left me a bad feedback saying they never recieved it (without contacting me first or I would have replaced it). They also did a paypal chargeback. It was a tiny amount (about $3). Paypal pulled it out of my account. I can live with that. I blocked the bidder from any of my future auctions.
Then they got a new account and bought item #2. Also tiny sale. Again claiming they haven't recieved and I did mail it. It has only been a week though so I asked them to give the post office a little more time. They are threatening paypal chargeback. I have blocked them from bidding under this "new" alias, but is there anything else I can do? They have also been NARU under one account. I wrote to ebay and they didn't do anything. Oh and their new account has 11 feedback and already 2 negatives. I smell a rat don't you?
This person does NOT seem to realize that I know they are the same person who did this before. They are using the same paypal account. Ugh!
Does paypal watch how many times someone files chargebacks? These folks seem to be doing it often.
I did not get delivery confirmation-- I realize that was stupid on my part. I normally don't on my items that end at a few dollars since folks don't want to pay for it. Never had a problem until this "bidder" came along.
Also if I send paypal the info that I have gathered about this user will that help me in case they do file a second chargeback? I am going to pull their contact info so that I have it. What else can I do?
TIA
posted on May 21, 2001 03:49:35 PM new
I pulled their info and they match but with different phone numbers (off by one digit). If it wasn't long distance I would call both numbers as I am betting at least one of them might be false info.
posted on May 24, 2001 07:21:15 PM new
From our Terms of Use:
"Excessive disputes or chargebacks by you, multiple complaints or claims to PayPal by other Users against you, failure to respond to reasonable requests for information or other abuses of the Service are, without limitation, grounds for restricting your account and/or terminating your right to use the Service."
Please email me the information you have on these two transactions.
