posted on July 26, 2001 01:37:01 PM new
Hi! I originally posted this in Ebay outlook but the moderator sent me here.
Here is what happened. Somehow my buyer paid twice for the same item. He is a newbie and can't figure out how to cancel one of them from his end. Is there anyway for me to cancel one? Any help would be greatly appreciated, as I have never had this happen before....
I really don't think I can cancel his payment since it is "Complete". I would like to send it back to him via Paypal but I don't think he has an account. If I send him the $ back through Paypal won't he be forced to open
one to get his $? That is actually how I recently started using Paypal, a buyer finally sent me a payment,(after I had to send her a warning after 30 days and no payment!) even though I never once told her she could pay with Paypal. And I just figured I better sign up if I want my $.
Of course I can just send him back a money order with his package, but the thing is I am in Canada and by the time Paypal converts the currency and puts it in my account(minus the fee)and then I convert it back to US to send it back, I've now lost money with the buy vs. sell conversion rates and everything. Not to mention the fact that this guy paid with a credit card (both times) and since I don't have a Premier Account, I am now very nearing my $100.00 limit and the months not over!
This whole thing is really making me regret ever allowing myself to be "blackmailed" into using Paypal.
posted on July 26, 2001 01:41:11 PM new
Two things: one, he couldn't have sent you the payment through payPal unless he has a PayPal account, so you can just send one right back to him. Second, you cannot cancel a "completed transaction."
posted on August 1, 2001 08:34:41 AM new
Damon,
I notified you about the double-payment bug back in November. Is this another instance of this same bug? And if so, why hasn't it been fixed, it's been at least eight months since you've known about it.
Peter
