posted on August 19, 2001 04:45:42 PM new
Hi All, I need some help please, I am a seller, I had a few buyers that sent payment to my PP account. The amount that they paid me, I do not accept for PP payments. I have told them that they would have to go to their PP account and cancel the transaction. Okay, I get 2 buyers that email me today and say that PP will not let them cancel the payment.the payment reads complete. Is this true ??? How can they get thier money back from a payment they sent to me. ?????? help Help. Thanks for all who respond. Terrilee
posted on August 19, 2001 05:14:46 PM new
Hi Terrilee:
I may be wrong, because there may have been changes in policy since I asked this question of Paypal.
Unless there have been changes, you are stuck, there is no way for a customer (or recipient) to cancel a payment. It's a killer if someone buys a stamp and neglects to include 50¢ shipping and fires off a 2nd payment for that amount
I know on echecks you have the option of accepting or declining, but on CC and transfers you are not given a choice.
I will watch this thread to see if something may have changed.
posted on August 19, 2001 05:31:34 PM new
Hi, Thank you so much for your answer, I kinda thought it was that way, but wanted to be sure before I email the buyers back, Now I have to figure out what to do ??? thats the million dollar question for the week. I guess paypal thinks no one will make a MISTAKE, and its the sellers who they take the fee's out of, that end up losing.should be away around this.?????? Damon any answers here to this one.????
posted on August 19, 2001 05:40:51 PM new
There should be a way, but alas I don't think there is.
When you write to your buyers be sure and link them to the page with your TOS explaining Paypal payments. If you simply tell them you cannot afford the 35¢ fee imposed you are likely to see a couple of 35¢ payments come in via Paypal - oh joy!
Not that it has happened, but should a buyer spite a seller and was had $10.00 and time he could fire off 1000 payments of 1¢ each and the seller sits with no way to decline them. $350 fees to seller for such a prank.
posted on August 19, 2001 08:52:33 PM newhe could fire off 1000 payments of 1¢ each ... $350 fees to seller
Now that's a truly evil idea, and should be fairly simple to program. If all they have to do is resubmit a web form over and over (a la VRANE power relister) ...
Surely paypal has something in their system to prevent this, Damon?
posted on August 20, 2001 10:48:56 AM new
Hi wrightsracing,
Payments can't be canceled by the sender once they are claimed by an account. The only time that a payment can be canceled is when it is not claimed. The recipient would need to send the money back if they did not want the payment in that manner.
Hi wbbell,
No, there is nothing we could do to prevent that. The action is being taken by an individual in the scenario you presented.
posted on August 20, 2001 01:34:08 PM newpaypaldamon, just for the sake of argument and let's say someone did decide to send me 1000 1c payments - is there any sort of review or complaint process for such an obvious misuse of the system?
In fact, is there even any reason for paypal to process payments of less than 35c, since that is a net-zero to the funds recipient?
posted on August 22, 2001 08:40:46 AM new
How about adding a user preference features that blocks all receive transactions under a certain $ figure? $1? $5 etc.
You could also block payment from specific addresses and web-based email accounts to protect us customers from abusive users.
posted on August 22, 2001 12:46:17 PM new
I as a seller, like the idea of a buyer sending me payment, but I have the OPTION of accepting it or not,before it goes in to MY account, on all transactions, and a mim limit that a paypal payment has to be.would save a lot of trouble for sellers, and for buyers that made the mistake of sending a payment, that should have never been sent in the 1st place. I happen to like paypal, as do my buyers, but I do love it when I get a buyer that pays me on yahoo! paydirect, as I have the option of accepting it, and plus it cost me nothing to do so.I also have noticed more and more payments on paydirect. great for me. Paypal is not the only game in town for e-payments, and it had better get with the program to keep the bussiness. don't forget paypal, it is us the SELLERS who you charge for each and every transaction, and without sellers, I do not think you would get too many buyers using PP to send aunt bessie $5.00 for her birthday, since aunt bessie does not have a computer. Good Luck Paypal
posted on September 8, 2001 03:44:20 PM new
Damon, Perhaps you can give me some insight on what to do in a like situation. I mistakenly sent a payment for an auction to a seller who does not accept Paypal. The transaction shows complete on my end. How can it be "complete" if there is no account on the other end? The seller does not wish to take Paypal. Would he have to sign up to send my payment back? If he choses not to do so, does my payment stay in limbo (with Paypal) forever? If it doesn't go to him, where is it?
posted on September 8, 2001 05:50:48 PM new
Damon,
I have sent your e-mail address to the fellow I accidentally sent the payment to. Apparently, someone else paid him through Paypal and although he says he is not signed up, somehow he must have an active account. He has been trying to get in touch with someone so he can find out how to get his money. I asked him to just send my payment back and I'll send him a check, but he's really not happy about Paypal. I know he just doesn't want to use it and wants his money out. Maybe you can help him. I hope so, I'd really hate to have to pay twice.
