paypaldamon
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posted on September 21, 2001 11:25:05 AM new
Hi all--
Just a product update.
Shop Anywhere with your Balance
Now you can shop anywhere on the web with your PayPal balance! Use your balance to buy a book at Amazon.com or flowers at FTD.com.
More information can be found here---
http://www.paypal.com/cgi-bin/webscr?cmd=_help-ext&loc=423
[ edited by paypaldamon on Sep 21, 2001 11:26 AM ]
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NWREBEL
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posted on September 21, 2001 12:03:46 PM new
Damon the new shipping feature for paypal buttons is going to piss off alot of people. How do you sell for an example a $1.99 knive set and charge shipping to include tracking numbers? What is the best solution for this equation? My best thought is you must charge $3.90 to track the item priority mail. Ok that is fine but lets go a a little further. The customer orders 10 of these $1.99 knives sets and subsequntly will be charged $39.00 for the freight is we must build in the freight with the new paypal feature. At least the old way we could charge $3.90 for the first item and 20 cents for each additional item based on weight. This I assure you will cause paypal to lose many people who use paypal buttons and will go to individual paypal request for product. This also takes away the impulse shopping pattern if the customer must email a company for a quote rather then hit the paypal button. Or a customer is going to run if they try and buy 10 of these $1.99 items and he sees $39.00 for freight where with the old system we got fair shipping rates for the customer. This is just food for thought as I remove my paypal buttons from my website and go back to the format of having people email for a quote which subsequently will lead to customers buying direct with credit cards via our normal merchant account. I hope you guys can see the problem this has caused and not turn out to be another ebay who doesnt give a rats ass what their users have to say. Keep up the direction you guys were on and eliminate this new shipping format. I assure you website owners are not happy with this feature if you poll them.
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paypaldamon
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posted on September 21, 2001 01:39:20 PM new
Hi NWREBEL,
Can you advise, perhaps in a bulleted format, as to what the issue is? I am having a hard time figuring this one out. I would also invite you to bullet any suggestions you have for improvement.
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NWREBEL
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posted on September 21, 2001 01:58:11 PM new
OK HERE IS THE SCENARIO:
CUSTOMER BUYS A $1.99 KNIFE SET
WITH THE OLD PAYPAL BUTTONS YOU COULD CHARGE $ FOR THE FIRST SET. FOR EXAMPLE $3.90 FOR THE FIRST SET AND .5O CENTS FOR EACH ADDITIONAL ITEM.
WITH THE NEW PAYPAL BUTTONS YOU MUST CHARGE A FLAT AMOUNT FOR THE SHIPPING OR A PERCENTAGE OF EACH SALE.
UNDER PAYPAL TERMS WE MUST SHIP WITH DELIVERY CONFIRMATION TO BE PROTECTED AGAIANST CHARGEBACKS. THE CHEAPEST METHOD IS $3.90 FOR 1 LB WITH THE POST OFFICE.
SCENARIO ONE CUSTOMER ORDERS ONE SET OF KNIVES 1.99 PLUS $3.90 FREIGHT.
WE WOULD CHARGE A FLAT SHIPPING FEE OF $3.90 WITH THE NEW PAYPAL BUTTONS
HOWEVER MANY CUSTOMERS BUY 2 TO 10 OF EACH ITEM AND IF WE ARE CHARGING FLAT RATE SHIPPING WITH NO FLEXIBILITY WE HAVE NO WAY OF COLLECTING FREIGHT. THE OPTIONS ARE WE CHARGE A FLAT RATE OR A PERCENTAGE OF THE SALE ACROSS THE BOARD ON ALL OF OUR ITEMS
SCENARIO 2 CUSTOMER ORDERS 10 KNIVE SETS BUT WITH PAYPALS NEW RULE FOR FREIGHT WE CAN ONLY CHARGE $3.90 BECAUSE ITS FLAT SHIPPING. THE FLAT RATE WORKS FINE FOR THE FIRST CUSTOMER BUT WE LOSE ON LARGER ORDERS.
WITH THE OLD PAYPAL BUTTONS WE COULD SET THE FREIGHT FOR $3.90 FOR THE FIRST ITEM AND 50 CENTS FOR EACH ADDITIONAL ITEM ORDERED OF THAT ITEM WHICH ALLOWED US TO COVER ADDITIONAL WEIGHT OF THE ADDITIONAL ITEMS PURCHASED.
THIS NEW SYSTEM IS NOT GOING TO WORK. I ASK AS A SELLER AND ALSO AS A BIG CUSTOMER OF PAYPALK THAT THE OLD BUTTONS BE USED THAT ALLOWS US TO USE THE OLD FREIGHT SYSTEM.
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dodishes
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posted on September 21, 2001 02:10:34 PM new
Let me try to help. The old Web Accept html that was generated for purchase buttons provided for a fixed shipping cost for a single item and an optional additional fixed amount for each subsequent item.
For some inexplicable and irrational reason this has been changed to a "shipping calculation" based on a new set of "shipping preferences".
The new "shipping preferences" allow for the shipping calculation to be based solely on the PRICE of the item!! The only selections available are a percentage of the price (tiered by price ranges) or a fixed dollar amount (tiered by price ranges).
It is absurd to believe that shipping costs always relate to the price of an item.
Please look into this and at least restore as an option the old way.
I am assuming that old code still functions and that we will be able to continue to use that and generate new buttons using the old code.
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mandm50s
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posted on September 21, 2001 04:33:16 PM new
What my 2 cents is worth. This is a big mistake. I guess no one at paypal has ever shipped a item. All my shipping is based on weight not cost. Plus you no longer have a item number on your invoice. A lot of my items are closely related and I used item numbers to help id the sales. Hope this is fixed soon.
Mike
mandm50s
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pioneer1
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posted on September 24, 2001 05:55:35 PM new
I have always used "Emart Cart" which works with PayPal, You can set it up the way you want and also collect state sales tax if needed.
I just tried the NEW PayPal Shopping cart and found that the shipping charges are all screwed up.
PAYPAL, TAKE A LOOK AT "www.emartcart.com" AND SEE HOW IT SHOULD BE DONE.
I have just gone back to the Emart Cart, I know it works the way I want it to.
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mandm50s
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posted on September 24, 2001 06:26:35 PM new
Its monday and was hoping paypal would respond to this problem but I guess they are ignoring it.
mike
mandm50s
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paypaldamon
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posted on September 24, 2001 06:29:22 PM new
Hi,
The concerns have been brought forward to our Product team, but I don't have any changes to report. Changes, if any, might take longer than several days to occur.
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mandm50s
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posted on September 24, 2001 06:40:11 PM new
I only wish I had known these changes were going to be made. I wouldn't have added all those links to my website. I had to go through all those items and manually change them all before I had any sales and have to EAT the shipping charges.I'm looking at emartcart this very minute.
Mike
mandm50s
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mandm50s
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posted on September 24, 2001 06:40:55 PM new
I only wish I had known these changes were going to be made. I wouldn't have added all those links to my website. I had to go through all those items and manually change them all before I had any sales and have to EAT the shipping charges.I'm looking at emartcart this very minute.
Mike
mandm50s
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pioneer1
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posted on September 27, 2001 12:53:47 PM new
How long is it going to take to make the changes in the Shopping Cart for proper shipping costs?
Prior to puuting in the sales tax feature the shipping seemed to be o.k., since it is not.
AGAIN, TAKE A LOOK A "EMART CART"
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mandm50s
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posted on September 27, 2001 04:49:25 PM new
Shoot I gave up on paypal cart. I'm in process of changing my website now to EMARTCART. Paypal didn't even let me know they were changing the shipping charges. I could have lost a bunch in shipping if I hadn't caught it when it happened.
Mike
mandm50s
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pioneer1
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posted on September 27, 2001 05:42:46 PM new
I had everything on my site setup with Emart Cart, Then I changed everything over to the New PayPal Cart, At first the shipping was O.K. you could set it up just like Emart Cart only You could not charge Sales tax if you sold to someone in your State. They said th\at that was going to be fixed. Yes, they did fix that and in the process Screwed up the shipping.
I am now in the process of starting over and going back to Emart Cart seeing that PayPal is dragging their feet in changing this. As I see it, This could be changed easily.
I have tried to contact PayPal twice now about this and get no response.
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paypaldamon
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posted on September 27, 2001 05:46:22 PM new
Hi,
I have reported the concerns directly to the Product team regarding this. I will add, however, that code pushes typically occur on scheduled slots...I am not sure if there will be a change, but it would appear on one of these slots...
Thank you for your comments. I most certainly hope that things can be made to work better for you.
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mandm50s
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posted on September 27, 2001 05:54:34 PM new
When I called Paypal I was told this is what their customers requested. I wasn't asked nor was I informed it was changed. I guess us small fish don't count in this big pond. Emartcart for the $10 fee suits my needs better anyway. Now I can accept Yahoodirect and checks and money orders.
Mike
mandm50s
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mandm50s
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posted on September 28, 2001 10:43:16 AM new
Hey all you guys that use EMARTCART check your websites. When I use paypal checkout there are NO shipping charges. Using Yahoodirect all is fine. I think paypal has EMARTCART messed up too.
mandm50s
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pioneer1
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posted on September 28, 2001 09:16:31 PM new
Your right, I just checked my site and the shipping charges are there until you go to Check Out and are re-directed.
They had to just SCREW that up today as it was working last night.
If I can't collect proper shipping then I don't need and can't use PayPal.
I never had any problems until PayPal decided to do their own Shopping Cart.
I wonder if PayPal would not charge any fees for using PayPal, Why don't you have your "Rocket Scientists" work on that?
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pioneer1
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posted on October 1, 2001 06:38:00 PM new
HEY PAYPAL, ARE YOU GOING TO GET THIS STRAIGHTENED OUT, OR IS PAYPAL GOING TO CREDIT ME FOR MY SHIPPING COSTS?
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