posted on September 24, 2001 10:39:59 AM new
Hi all,
Due to a technical glitch with our debit card processor, debit card authorizations (a.k.a. Debit Card Purchase Pending line items) would not drop once a settlement was posted to the transaction log. This resulted in a temporary duplicate debit for our customers. We have fixed the problem. Customers should no longer see a duplicate transaction and all funds will be automatically restored to the account.
Customers should note that any remaining duplicate postings in their transaction history will be automatically dropped after 3 days. We realizes this ties up your funds artificially and thank you for your patience as we upgrade our systems.
Thank you for your patience.
[ edited by paypaldamon on Sep 24, 2001 11:03 AM ]
Just some more information on the debit card issue...
We are continuing to work on the debit card duplicate hold issue. Engineering has estimated that this glitch will be fixed by Tuesday, September 25 10am PDT. At that time, all duplicate holds on funds will be automatically dropped. This problem occurred as a result of a system updgrade and all holds would naturally expire after 4 days. However, the engineering fix should speed up the dropping of duplicate holds. Additionally, this issue should not happen again as our system upgrade is complete.
