shagrin
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posted on October 3, 2001 08:55:37 PM new
I am extremely frustrated with Paypal.
I loved this service, but they have broken my trust.
A buyer purchased software from me on eBay. The same day he gets it, he compains to Paypal to get his money back.
I have followed the procedure to prove that it was sent, etc... yet I hear nothing back from Paypal.
It has been over a month and the buyer has my software AND Paypal (or the buyer) has my money (over $1000+).
What can be done?
I am planning to take legal action if they do not respond soon.
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whitemist
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posted on October 4, 2001 04:25:44 AM new
Been there
Done that
that's why I no longer take Pay(meafee)pal
your just another in a long line.
hopefully, you will get your money back.
but I doubt it....
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Coonr
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posted on October 4, 2001 06:25:39 AM new
Did you follow all the rules of the seller protection program? If not kick yourself.
Did the customer do a chargeback thru their credit card? If so kick VISA/MasterCard.
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shagrin
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posted on October 4, 2001 06:58:05 AM new
Coonr...
I followed Paypal's seller protection program to the letter.
Sent to the confirmed address, proof of shipment, one payment, responded same day to complaint, etc...
This occured on August 28th so it has been well over the 30 days they claim it takes to investigate.
I have not heard anything from Visa/MC so it looks like the buyer never filed a complaint with them.
All I want is my money or the software (which I'm sure he has already installed or copied).
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katiyana
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posted on October 4, 2001 07:10:50 AM new
Send your info about the problem to [email protected] - he's very effective at getting things resolved or getting info to you about the situation.
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roofguy
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posted on October 4, 2001 08:45:40 AM new
Why do you believe the buyer has the money?
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mrpotatoheadd
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posted on October 4, 2001 09:11:08 AM new
Why do you believe the buyer has the money?
It seems clear from the posts above:
Paypal (or the buyer) has my money (over $1000+).
All I want is my money...
that the seller doesn't have the money, and is claiming that either PayPal or the buyer has it.
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paypaldamon
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posted on October 4, 2001 12:46:54 PM new
Hi shagrin,
The complaint teams generally handle these within days of you sending the information back. Can you send me the information to [email protected]?
Thank you for your patience.
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loggia
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posted on October 4, 2001 03:24:39 PM new
The complaint teams generally handle these within days of you sending the information back
[ edited by loggia on Oct 4, 2001 05:52 PM ]
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paypaldamon
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posted on October 4, 2001 03:29:56 PM new
Hi shagrin,
I still have not received the information on this. Can you please send it to me?
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shagrin
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posted on October 4, 2001 05:04:00 PM new
Damon:
The info you have requested has been sent to your email address.
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paypaldamon
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posted on October 4, 2001 05:15:46 PM new
Hi shagrin,
I got the information and forwarded it off the moment you I received it.
Thank you for your patience.
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shagrin
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posted on October 5, 2001 09:52:22 AM new
Damon...
Thanks for your help.
It appears that the buyer's request to get his money back has been cancelled, and the money returned to my account.
Again, I appreciate your help in expediting the matter.
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paypaldamon
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posted on October 5, 2001 09:56:07 AM new
Hi shagrin,
Thank you for letting me know that this has been resolved. I appreciate your patience.
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glasshappy
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posted on October 6, 2001 08:55:46 AM new
How can this be called cutomer service?!!!
Why do people have come to this NON-PAYPAL site to get anything done.
Long line is right!
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Coonr
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posted on October 6, 2001 10:15:39 AM new
Why do people have come to this NON-PAYPAL site to get anything done.
They don't.
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chum
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posted on October 6, 2001 02:06:28 PM new
Coonr is right. Many go straight to the Better Business Bureau for fast action.
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mrspock
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posted on October 6, 2001 05:35:41 PM new
it sounds like a problem my wife is having with her account.
Buyer received the item said it was damaged in shipment, evan though it was insured buyer said she would'nt particpate in filing a claim sent the item back without consulting my wife and demanded a refund
she filed pay pal claim we filled out the pay pal form on 8/29 pay [pal said the would reveiw and let us know
We never heard anything from pay pal but yesterday they restricted the account so I guess that's how they respond.
I pulled the pay pal logos from both accounts and added NO PAY PAL.....checks or money orders only.
What a poor company but what should I expect I belevied them when they said no Fees we'll make ours on the float !!!
spock here......
Live long and Prosper
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roofguy
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posted on October 7, 2001 11:52:13 AM new
I take it your wife declined the opportunity to refund buyer's money?
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vvalhalla
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posted on October 7, 2001 04:18:55 PM new
The item was insured to protect from loss and the buyer should have filed the claim. I hope paypal fights the chargeback but I doubt they will.
But, I may not be a paypal booster,
dendude
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roofguy
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posted on October 7, 2001 04:42:13 PM new
When buyer has paid by credit card, and has returned the item, it doesn't really matter what buyer should have done. This is a chargeback on the way. The only way out is to refund, or to send another one if that's what buyer wants.
To refuse to refund under such circumstances based on a belief regarding what buyer should have done seems Talibanesque. Sure, there's an audience for all the wailing, but not much sympathy. Seller has chosen that fate.
[ edited by roofguy on Oct 7, 2001 04:47 PM ]
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Microbes
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posted on October 7, 2001 05:22:23 PM new
To refuse to refund under such circumstances based on a belief regarding what buyer should have done
It's not "a belief", it's what the buyer should have done. Paypal could fight one like this, but I doubt they will. They don't see the profit in it. But the profit is putting a stop to uncalled for chargebacks that are costing them money, and costing them customers. If the buyer fraud isn't stopped by making an example in court of the worst abuses, it will be the down fall of online CC payments. I read the other day somewhere that charge backs are 40 times more common in "online" situations than in B&M situations.
(yes, if an item was insured, and rather than use the insurance, they simply "charged back" it's fraud.)
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roofguy
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posted on October 7, 2001 05:34:16 PM new
If the item was returned (as was stated in the posting), there is no fraud. Dispite often stated claims to the contrary, PayPal has slim to no chance of defending sellers in this kind of case. In any case, seller CHOOSES the chargeback rather than to refund. Not a wise choice.
The online credit card fraud commonly referred to is mostly unauthorized use of card numbers. PayPal Sellers who follow the rules are totally protected from such fraud.
Buyer forced returns may be unpleasant, and they may not be fair, and they are not always even honest, but sellers who take credit card payment cannot avoid them.
Buyer must follow the procedure.
The item MUST be returned.
The seller MUST be given an opportunity to work something out.
That's everyday life with credit cards. PayPal has nothing to do with it.
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vvalhalla
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posted on October 7, 2001 05:46:41 PM new
"PayPal Sellers who follow the rules are totally protected from such fraud."
That's as good a joke as "free forever."
"If the item was returned (as was stated in the posting), there is no fraud."
A broken item is the same as an empty box, an empty box is fraud and so is a broken item returned.
But, I may not be a paypal booster,
dendude
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mrspock
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posted on October 7, 2001 07:32:27 PM new
I take it your wife declined the opportunity to refund buyer's money?
It was a one of a kind collectible....NO we are not going to refund ...The item was insured she choose not to participate in filing a claim if the claim is denied due to her actions The way I see it its her problem
My real complaint here is the fact that paypal has not responded but has rather restricted the account.
there were no funds in the account..pay pal logo have been removed and we are done with paypal
for further insight to the tranaction
http://www.auctionwatch.com/mesg/read.html?num=47&id=3288&thread=3288
spock here......
Live long and Prosper
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Retired2late
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posted on October 7, 2001 07:55:46 PM new
Talibanesque ??????
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beilcen
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posted on October 7, 2001 09:40:34 PM new
from paypal's ipo registration statement
In late 2000, MasterCard indicated it would terminate PayPal as a merchant if we did not change some of our practices and procedures immediately. We had a series of meetings with MasterCard and have made changes to our system that we believe have resolved MasterCard's concerns. Earlier this year, Visa also indicated that some of our practices violated its operating rules. Although those concerns were resolved to Visa's satisfaction, we cannot assure you that the credit card associations will not take positions in the future that jeopardize our ability to accept credit cards.
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uaru
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posted on October 7, 2001 11:08:04 PM new
beilcen,
I'll bet you a nickel those concerns were over the 'cash advance' issue. PayPal added a 'quasi-cash' catagory to their payment type around the end of 2000.
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roofguy
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posted on October 7, 2001 11:54:00 PM new
So spock, after reviewing the thread you cite, surely you're not surprised by your current predicament.
Did you actually have some hope that it might turn out other than the way it did?
[ edited by roofguy on Oct 8, 2001 12:03 AM ]
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Microbes
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posted on October 8, 2001 10:16:04 AM new
The seller MUST be given an opportunity to work something out.
And if the shippment was insured, and the buyer wouldn't "deal with the insurance", what "opportunity" was afforded?
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