posted on January 11, 2002 06:27:59 PM new
HERE IS A OPEN LETTER TO OUR CUSTOMERS AND OPEN LETTER TO PAYPAL
Dear Customer
This letter is to inform you that your recent purchase with our company is pending due to developments with paypal today. Paypal has closed our account and are currently holding thousands of dollars which are for product fulfillmet. Our firm as always will deliver in full with completed payments. If you sent any cash via Paypal from Jan 1,2002 through Jan 11,2002 you will need to cancel your payment directly with paypal and if they do not cooperate, you will need to file a chargeback with your credit card company as paypal is holding your money hostage and until we are paid by other means we cannot and will not honor any pending orders.
The person who has the info on this account is Cabot Kelly. Cabots phone number is 650 251 1317. Cabot asked us to not give this number out but we feel our customers should have access to their money being returned. His email is [email protected] Mr Kelly emailed SwapSellTrade today and asked us for a ridiculous amount to be deposited to our account to cover any potential chargebacks due the volume of sales on our account. (HERE IS A COPY OF HIS EMAIL)
Dear Joe,
I have been trying to contact you the past couple days at your home number
but was unsuccessful. Please give me a good time to call and the number at
which you can be reached. Or if you like you can call me at 650 251 1317.
There are a few issues regarding your PayPal account that I would like to
discuss.
Thanks
Cabot Kelly
PayPal Merchant Review
Our company refused as we have a normal merchant account to process cards and have never been asked for a deposit. So when we refused to make this deposit and told paypal if they didnt like it that they could close our acount, Paypal froze all the money and replied with this email. :
Dear Joe,
We have recently received several complaints regarding your PayPal account
for non-delivery of products that have been paid for through our service.
Please be aware that this type of behavior may be illegal, and it is also
in violation of our Terms of Use and is not tolerated by PayPal. As we
have stated previously, your account has been locked and will not be
reopened for future use. Please reply to this email in order to facilitate
the disbursement of any funds remaining in your PayPal account.
Disbursement can be handled in one of two ways:
1. Your remaining account balance can be used to refund the buyers, or,
2. Your remaining account balance will be held within your PayPal account
for 180 days in order to minimize chargeback risks. Once the 180-day
period is completed, a check will be sent to your home address.
If you do not respond to this notification, option number two will be
selected for disbursement of any remaining balance.
PayPal reserves the right to close any account reported to be involved in
possible fraudulent behavior. In the event of a dispute, PayPal will seek
to recover the funds from you by debiting your PayPal balance and, if there
are not sufficient funds in your PayPal balance, PayPal reserves the right
to collect your debt to PayPal by any other legal means.
Sincerely,
PayPal Account Review Department
SWAPSELLTRADES POSITION IS THAT WE HAVE FILLED ALL ORDERS AND THIS CLOSURE OF OUR ACCOUNT IS BECAUSE WE AS A COMPANY WE REFUSED TO MAKE A DEPOSIT AS WE HAVE NORMAL MERCHANT ACCOUNTS THAT HAVE NEVER GIVEN US A PROBLEM AND ARE ACTIVE AND FDIC REGULATED. ITS OUR OPINION THAT PAYPAL HAS DEVELOPED THIS SCHEME TO PROP ITS OPERATION WITH CASH AT THE EXPENSE OF OTHERS. WE DO NOT NEED PAYPAL AND WOULD ADVISE OTHERS TO CLOSE THEIR ACCOUNTS AND PROCEED WITH CAUTION.
PAYPAL CLAIMS THEY WILL REFUND YOUR MONIES SO THAT YOU MAY MAKE OTHER PAYMENT ARRANGEMENTS WITH OUR FIRM TO COMPLETE YOUR ORDERS.
SWAPSELLTRADE LLC APOLIGIZES TO OUR CUSTOMERS AND WILL WORK WITH EACH OF YOU TO RECOVER THE FUNDS THIS COMPANY IS HOLDING WITHOUT MERIT.
SWAPSELLTRADE CAN STILL PROCESS YOUR ORDERS IF YOU WISH TO MAKE PAYMENT WITH CREDIT CARD, CHECK OR MONEY ORDER. EMAIL [email protected] OR CALL US 1-503-681-7901.
JOE RICHEY
posted on January 11, 2002 08:30:07 PM new
Hi NWREBEL,
Please refer to my other post. Please remove the information about the party, as they are not a general customer service contact. They will not be able to help customers with general service questions.
posted on January 20, 2002 12:02:18 PM new
[i]PayPal reserves the right to close any account reported to be involved in
possible fraudulent behavior.[/i]
Yet they continue to allow a person to use their service in good standing even after receiving irrefutable proof that that person perpetrated a fraud in the amount of $500 using their service.
PayPal picks and chooses which fraudsters to go after (usually the ones that cost PayPal money).
