posted on January 9, 2002 10:50:30 AM new
how come you get better response time from damon and his paypal cohorts here on auction watch
message board about your
problems with paypal than when you try to contact paypal itself......maybe paypal should open up shop
here at auction watch..................so why doesn't paypal mention from now on on their website and
phone messages for
customers that are having problems to please visit the message board area at auction watch and all
questions will be answered.........
posted on January 10, 2002 07:46:17 AM new
I dare say the reason they reply to message boards faster is at least partially related to the fact that there are less issues on the message boards than in the emails. Damon is one person, i think, and he manages to get to all this so fast. However, the many customer service reps that they have are getting bombarded with many, many more problems each.
So, if the secret gets out then we will no longer get faster service this way...
It probably has something to do with teh fact that everyone can see the issues here too. They want to answer them quickly so everyone can see that they've resolved it. They would hardly announce a way to strong-arm them into answering on their site.
posted on January 10, 2002 03:05:28 PM new
Exactly how many customer service people does PayPal employ to answer the concerns of its 12,000,000+ members.
posted on January 11, 2002 06:32:13 PM new
If they were a reputable business they wouldn't need that many reps. As it stands they need about 3000 more.
By the way where was their TOP NOTCH fraud protection when a 17 year old california student was cheating over a 1000 people out of a million dollars last month using paypal.
posted on January 12, 2002 02:45:16 AM new
Probably protecting the 17 year old student. PayPal tends to take good care of their fraudulent members. At least they have in my case.
posted on January 12, 2002 09:04:20 PM new
here's something interesting......
From: Bill Smith (12/19/01)
Please check out PayPal's S-1 filing and the $1.35 Million loan to its CEO . Also check out the $5+ Million unsecured loans to
its managers. All of this in the face of an IPO. Approximately 10% of the funds raised will go to payoffs for the top people
within PayPal.
