ashlandtrader
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posted on January 26, 2002 02:33:37 PM new
Hi Damon,
Recently I emailed you some info about a chargeback and you said you would look into it and get back to me. I have been waiting patiently-- any word on what happened.
My email is [email protected]
Thank you.
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ashlandtrader
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posted on January 28, 2002 04:25:31 PM new
Still waiting... (and bumping this up again since there is no answer.)
Please let me know what is going on.
Thank you.
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paypaldamon
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posted on January 28, 2002 08:00:43 PM new
HI ashlandtrader,
Please do a follow-up email to me about this. I have to refer this to the chargeback department.
Did you comply with the Seller Protection Program?
My apologies for any delay...but I am currently experiencing an extremely heavy workload.
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dealerjim
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posted on January 28, 2002 09:50:43 PM new
That makes sense considering the volume of complaints on all these boards. I'm sure its hard to keep up with all of them.
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ashlandtrader
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posted on February 8, 2002 05:47:10 PM new
Bumping this back up again. Damon I sent you the info again and kept waiting. I use the DC to protect myself from chargebacks, and this should have been in my favor. I would really like to get this resolved. Please contact me.
Thanks,
Vanessa
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dealerjim
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posted on February 9, 2002 11:31:06 AM new
This kind of post just goes to show how PayPal neglects it's members once they have an issue. This person has been trying to get an answer since Jan. 26th and is still waiting. Keep it up guys, an IPO won't make bad customer service better.
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joenorris
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posted on February 10, 2002 07:54:24 PM new
You have to personally drive to their office to get anything accomplished... Even at that, you probably wont have any success...
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ashlandtrader
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posted on February 15, 2002 09:25:45 PM new
Yep-- talk about getting nothing from them! I have the DC number that proves this lady recieved her item and yet paypal took the money out of my account and they say I am out of luck getting it back.
I will not be encouraging my buyers to choose paypal. I think I am pushing C2it from now on.
Too bad-- I liked paypal before all of this happened.
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stopwhining
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posted on February 16, 2002 06:40:07 AM new
what kind of seller protection does c2it offer??
i am afraid usps will be losing our business,only fed exp,ups ,dhl,airborne express obtain signature receipt good enough for chargeback dispute.
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fnewbrough
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posted on February 16, 2002 08:34:48 AM new
After encountering problems with a transaction in which Paypal claims "suspected fraudulent funds" I still haven't gotten any reasonable response even after offerring to call it even and cut my losses. They have over 11 grand locked in my personal account and there's a smaller negative balance due to a chargeback on my seller account. My customer sent me the money twice, the first time Paypal said he charged it back, which the customer denied and promptly sent me the money again to my personal account. They wouldn't lift the restriction on my seller account until I paid the balance for a chargeback that occurred three days after the transaction was marked complete and after I offered proof of shipping. I tried to transfer the money into my bank account but 2 days into the transaction Paypal suspends it. (I should've just closed the account and had them send me the check when I had the chance.) I called up the same lady I had been talking to about my seller account and told her the story and she said that the other user was under investigation for "suspicious activity" and that neither account would be unlocked until I paid the negative balance in my seller account. Needless to say I found this unreasonable and asked her if she could just close both accounts and call it "even" and be done with it. She didn't think that was an option but the "suspected fradulent funds" are still in my personal account and collecting interest in the Money Market Fund. Its been almost a month now and I have been trying several different tacks to see how I could get the funds. I may try to have my shares of the Money Market Fund transfered to another Broker. I was told that I could do this by the SEC and that if Paypal didn't respond in 7 days then I could file a complaint and then should contact legal counsel. The worse part is that Paypal could've been the bigger company, called it even and saved both itself and I a class action lawsuit.
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Coonr
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posted on February 16, 2002 09:03:09 AM new
Sorry to disappoint, but one person does not make a "class action lawsuit."
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dealerjim
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posted on February 16, 2002 12:33:56 PM new
Nevermind Coonr, she tends to wander around these forums unattended and sporadically sputtering sentence fragments. I think she is being hospitalized for a dilutionary fantasy of wanting to become Damon. Shouldn't you be back in your room by now, Coonr?
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club1man
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posted on February 16, 2002 01:27:36 PM new
Coonr get your facts straight before opening mouth and inserting FOOT
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andrew123s
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posted on February 16, 2002 02:40:40 PM new
fnewbrough, why would you want both accounts closed? You said your personal account had 11,000 in it. Your seller account had a small negative balance. Wouldn't you want this resolved, so you could get your 11,000 back?
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stopwhining
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posted on February 17, 2002 06:50:54 AM new
why do some folks keep so much money in paypal account??
i have a small balance (under 200 dollars) and i use my debit card to pay usps,gas station and grocery stores.
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fnewbrough
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posted on February 17, 2002 09:18:02 AM new
andrew123s,
I would love to have them just resolve the problem and bump the negative balance in my seller account (caused by a three day later chargeback)and then release the difference in funds to me so I can complete my transaction with my customer. However I have been told that the transaction may have involved "fraudulent funds" from a verified user. It has been almost a month now and those funds are still in my account all $11,700 gaining interest which of course I don't mind. I have already paid and shipped (directly through Paypal) one shipment of 25 cpus and confirmed delivery through fedex and through an email from my customer. Now the customer claims everything is a mistake and I would love it if was but Paypal in what amounts to several variations of the "suspicious activity", "user under investigation", et. has yet to resolve its "investigation". I personally am only concerned about the negative balance in my seller account and any possible liability to Paypal. A customer placed an order for 80 cpus, the customer accepted the price, the verified customer sent me the money, I purchased 2 shipments (50 cpus) using the Paypal debit directly from a distributor and had then directly shipped to the aggreed upon address and then when I was about to purchase and ship the last 30 cpus Paypal initiates a chargeback. I contact the customer and the customer says that it was a Paypal mistake and that the chargeback was triggered by the new fraud protection system. After the chargeback was processed back to the customer he had his brother-in- law (another verified user) send me the money again to complete the shipment and I confirmed this with the verified email address and received a reply from his bother-in-law that he had indeed sent the money. I must admit that the whole thing could've been an elaborate fraud but it would've had to involve hacked Paypal account and email addresses. So ultimately the only thing I lose from this transaction if they close the accounts and call it even is the profit I would've made and the liability of a negative balance. Paypal gets to hold the rest of the funds as long as it wishes because it seems clear that they have no intention of returning them to anyone after almost a month of letting them collect interest in my account. This was the largest transaction I had ever handled and I had only handled 4 other transactions like this and the largest had been for $600.00. So what harm is it to cut me a break? The problem is they haven't provided me any information that confirms that any fraud has occurred and the customer has shown repeated willingness to send me the money twice and has not reversed the funds from my account so I have an incentive to believe my customer and upon getting the funds completing the order or returning the remaining funds minus my profit to them. This has already been a much bigger headache than I have ever imagined it would be so I would like to put it behind me amicably. If I wanted to take a purely selfish stance then I could benifit the most from a lawsuit, either in small claims court or a class action but that is not what I want. I just want to be able to forget about the whole thing.
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andrew123s
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posted on February 17, 2002 10:52:52 AM new
I still don't get this though: you say your personal account has over 11,000 in it. You say your negative balance in your seller account is small. If your negative balance is way below the 11,000 in your personal account, wouldn't you want to get this resolved so you get the rest of money in your personal account back?
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fnewbrough
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posted on February 17, 2002 05:45:14 PM new
Andrew,
"I still don't get this though: you say your personal account has over 11,000 in it. You say your negative balance in your seller account is small. If your negative balance is way below the 11,000 in your personal account, wouldn't you want to get this resolved so you get the rest of money in your personal account back?"
Sure, I'd love to get the rest of the money from my personal account but since they say that the funds are "potentially fraudulent" I would rather just come out about even and let them deal with the guy who sent the funds if they can, if they can't they can keep the funds for all I care as long as they resolve the negative balance for the chargeback which is well below the $11,700.00
in my personal account. I just don't want to let this go and then 6 months down the road it come back to haunt me through a collection agency. I could understand all this if Paypal were a bank and they were ordered by law enforcement or the court to restrict an account but for them to take it upon themselves to arbitrarily play cop just makes no sense to me. Why should the burden be shifted to me instead of the source of the funds? If this had been a "real world" transaction I would have completed everything and been none the wiser. It seems to me that Paypal in simplifying things has also complicated them.
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andrew123s
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posted on February 17, 2002 08:32:09 PM new
Edit: Nevermind, I reread the user's post and understand the problem better.
[ edited by andrew123s on Feb 17, 2002 08:39 PM ]
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fnewbrough
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posted on February 18, 2002 09:55:23 AM new
I'm glad you understand now.
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jalleniii
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posted on February 18, 2002 04:01:25 PM new
Give us a <br>eak for godsakes
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