posted on February 20, 2002 04:49:14 PM new
Just wanted to thank Aric Yochum at Paypal for aggreeing to resolve my account problem!
"In order to completely resolve this issue, Mr. Newbrough will need to agree
to reimburse PayPal the for the negative balance of his account ($5,726.89)
from the available balance in his other PayPal account. Once the
reimbursement is completed, Mr. Newbrough will then need to designate which
of his multiple PayPal accounts he would like to close or downgrade to a
Personal account to be in compliance with the PayPal User Agreement, which
states, "Users may register and hold one Personal Account and either one
Premier or one Business Account."
And Thank You Damon if you had anything to do with getting this resolved!
posted on February 20, 2002 07:18:19 PM new
paypaldamon,
I'm just glad this could be resolved. My philosophy is simple, you treat me right I'll treat you right. I know you folks on the phones have a rough time and I hate being an irritant, I used to be a telemarketer and my very first job was selling Kirby sweepers. So I know how it feels to deal with the public. I'm just glad to put this behind me and wish you and your company the best. I do hope Paypal continues to improve its customer support, Paypal has so much potentional... Well anyway thanks again.
posted on February 21, 2002 04:12:44 PM new
Just wanted to post this follow up.
"Dear Fred Newbrough,
We have completed our review and have removed
the restriction on your account. Thank you for
your patience during this process and for helping
to make PayPal the safest and most trusted online
payment solution.
posted on February 26, 2002 10:19:09 PM new
Your success with paypal gives me hope that they think may still think that the "customer is always right". I was a real advocate of PayPal as well. I've had a terrible time with them over a confusing user interface that they refuse to admit is a problem. (My account is on restriction... even though the seller was found to be at fault!) Who is Aric Yochum, and how do I get in touch with him?
[ edited by frustratedguy on Feb 26, 2002 10:20 PM ]
posted on February 27, 2002 07:54:57 AM new
Thanks Damon. I've already tried working with you on this issue, with no success. (My problem resulted from a non-delivery of goods, in combination with a confusing PayPal user interface.) I've heard such great things from you and Fred about Aric. I thought that he might be better able to help. How do I contact him? ([email protected]?)
posted on March 4, 2002 10:12:15 AM new
Funny how this works... when you are trying to get a problem resolved that involves a policy or interface, PayPal seems to not be interested in fixing it. (This has happened on many occasions.)
posted on March 4, 2002 10:56:58 AM new
frustratedguy;
That seems to be the general consensus, regardless of what the problem involves. Just take a look around this message board & www.paypalwarning.com (& many others). You kind of get the feeling they just wish we would all go away! Well they got their wish with me!
posted on March 4, 2002 11:33:47 AM new
I don't think they understand that the Internet bubble has burst... and that the "customer being right" is back. What's especially frustrating for me, is that I'm trying to get them to change a confusing user interface. I'm not out any money... just my account being on restriction as a result of confusion caused by the interface in question.
If there's any satisfaction in all of this, it's the fact that everyone who is still working at PayPal and reponsible for these actions (or lack thereof) are locked in on stock options. They can't sell those options for at least 6 months. If they don't start doing something different... those options aren't going to be worth much when they are able to finally cash in.
