posted on March 15, 2002 11:08:00 AM new
I am from Singapore and my paypal account have been suspended for over 2+ months going towards 3 months. I have exactly $2053.99 inside my paypal account now.
The story begin when 2+ months ago my account was restricted hence I have emailed paypaldaemon. I was told that my account would be un-restricted after i faxed in all the documents that i have already faxed in more than 5 times!! 2 days later my account was un-restricted. I tried to withdraw the amount and sadly 1 days later, i again received an email stating my account was restricted again. It mentioned on the website that i need to fax in document which i have already faxed in. I tried explaining this to the officer over at the other side. Sadly she mentioned that she could not do anything and asked me to fax in the document again, she said that i can choose not to faxed in and leave the account restricted forever or faxed in at least their review department or sort could look into the matter. What an rude statement!!!! I emailed paypaldaemon again. He told me that i need to provide proof of shipping, then he can forward this to the account review depart and they will promptly un-restrict my account. Well i guess i have no choice but to maybe send a few items first and see how it goes. Indeed my account was un-restricted. Happily i tried withdrawing the amount, my account got restricted again. This is the third time my account got restricted in a week!!! I tried contacting paypaldeamin and paypal at their website. I have not received any un-restriction notification or any emails til now nor any replys.
Recently i gt curious and log into my account to see "if the funds are still there". Yes they are but notice that they mentioned my account has been restricted due to recent complaints that they have received regarding non-shipment of merchandise, or problems with merchandise shipped.
This is not the case. I did shipped some of the items at that time, it seems that one of the buyers still does a charged back with paypal.I challenge the charge back and even suggest proving all the documents proving that the item is send and received. Guess what was paypal reply? They mentioned that since i am from Singapore, they could not validate the document. After this incident i wil not shipped anything if the amount is not credited into my local bank account, not virtually i saw over at paypal screen. I have even told my customer that paypal is not releasing the amount. Many even called and enquire about the amount which they entrust paypal to send to me. Paypal did nothing and they were force to issue buyer complaint resolution. I have even instructed paypal to return them the amount. Many were unhappy because paypal did not refund them the full amount instead less approximately 1.5% of the total.
Now after 2 months, still no word or email from paypal. I have already shipped more than 1.8k worth of item and spend more than $100 on fax and international calls to paypal office. The funds credited into my account were more than 2 months, hence there is reason for any non-shippment or problem with merchandise. I am not from US and hope that someone could help me and advise me of what to do. Thanks.
posted on March 15, 2002 11:51:41 AM new
unfortunately being that you are from overseas paypal does not care i can easily buy something from you say i never got it even if i did and charge back the payment. in turn would receive the goods for free and you would be out of pocket. this is the way paypal works for overseas sellers it sucks.
posted on March 15, 2002 01:09:39 PM new
Hi jonbvb,
You are more than welcome to email me again ([email protected]). I need to see what the issues are. It does sound like you have multiple complaints on the account, which could lead to an account restriction.
Hi trai,
Traveler's Insurance applies to claims of unauthorized account access. I realize you are trying to assist the user, but the information you are providing them with will not help them at all.
posted on March 15, 2002 03:19:53 PM new
Neither will your information Demon. Keep ignoring people on this board and see how credible you become. You and your company are a joke.
posted on March 18, 2002 10:51:44 AM new
Not to mention what an EXTREMELY positive spin Damon's comment gives PayPal's Customer Service /(Damage Control ?!?!) LMAO!
So people who are looking for help come to this message board and see Damon saying things like "I'm primarily ignoring you"!... Something for them to look forward to!
posted on March 18, 2002 11:06:27 AM newFrom the looks of things around here, I'm not the only one you're ignoring.
What would you do? In the real world if a customer trys the 'neaner, neaner' crap one of two things happen. Either security is paged to report to customer service desk and escort you out of the building, or the representative tells you they are unable to help and hangs up on you and your calls are blocked.
If you get thrills out of the "neaner, neaner" mentality then you definitely want to stick to message boards. The real world won't tolerate it from adults (assuming you are of a legal age to have used PayPal.)
YOU'RE STILL AN ASS! You know what else doesn't work in the "real world"?... Not giving your customers "real" addresses and "real" phone numbers, so that they have a way to get a hold of a "real" person when they have issues... If you don't believe me, just take a look at the class-action lawsuits currently filed against PayPal.
But then again, not providing customers with your address or phone number kind of negates the problems with having security escort them out or having to put 'call block' on their number... LMAO! What genius thought up that one anyway? Blocking your customers from calling you? Oh yeah, that was you!
posted on March 18, 2002 01:05:26 PM new
ltlcrafty1-
Actually PayPal clearly displays contact information. Many people feel inclined to go to the "Contact Us" option when they wish to contact a person of entity. On PayPal's site when you do this you are presented with an easy to navigate, information filled page. Select "Still Having Trouble". Now, the page displays a box to e-mail Customer Service AND an address
PayPal
P.O. Box 45950
Omaha, NE 68145
and a toll free telephone #
(888) 221-1161
I hope this solves your contact problem. Funny how the internet can be very hard for some-especially those persons that are loud and very vocal with there many complaints. HMMPH! Not everything is absolutly perfect. What do you know?
posted on March 18, 2002 01:32:41 PM newYOU'RE STILL AN ASS! You know what else doesn't work in the "real world"?... Not giving your customers "real" addresses and "real" phone numbers
In the real world you'd find yourself calling the wrong person an ass every now and then.
Don't lose your cool guy. You're confusing me with Damon... you might want to stop addressing me like that, I don't care if you have a room temperature IQ, it's not a valid excuse.
See if you can get someone to point out the address and phone number in this screen capture for you. All Premier and Business accounts have it. Maybe you can do a screen capture and show me the phone numbers for Yahoo Paydirect or BillPoint... they have them too, right?
posted on March 18, 2002 02:10:15 PM new
amdandrew ;
RE: "I hope this solves your contact problem. Funny how the internet can be very hard for some-especially those persons that are loud and very vocal with there many complaints. HMMPH! Not everything is absolutly perfect. What do you know?"
FYI - I do not have a contact problem - why don't you read before you post. But then again, it's funny how internet message boards can be very hard for those persons who have trouble reading!
BTW If their contact info is so easy to access - and acceptable as a 'business address', how on earth did that issue make it into the class action lawsuits? Could it be that #1 Since the class-action lawsuits came up, they've changed how available that data is? (Hint: YES). And #2 Could it be that EVERYONE KNOWS that sending an'e-mail' to paypal is like talking to you and uaru? You'd be better off talking to the wall! (Hint: YES)
You say that this information is "Clearly displayed" by paypal... then you go on to explain that first, you click on 'contact us'... then you get a page full of B.S., and have to click that you're "Still Having Trouble" before you get any of the information that you wanted to begin with? This is clearly displayed to you? "HMMMPH"... Go Figure!
I'm not confusing you with anyone - And sometimes in the real world when I call someone an ass, it's just because they're an ass! And as long as you keep up your condescending attitude, I'll continue to address you as such.
Are Paydirect and Billpoint being sued for not providing contact information to their customers? Have they ever ADMITTED that they PURPOSEFULLY do not make this information easy to access?
Let me cut & paste for you a part of Yahoo's Finance website regarding PayPal - now you tell me if YOU can find the contact data posted here:
PayPal:
Recent Events
Feb 25 Price hit new 52-week low ($12.00)
Feb 15 Price hit new 52-week high ($22.44)
Location
1840 Embarcadero Road
Palo Alto, CA 94303
Phone: (650) 251-1100
Fax: (650) 251-1101
See there, that wasn't too hard, was it!? Why can't paypal themselves make it that easy? Instead of listing only a P.O. Box - after you click through 2 other screens when all you wanted was an address? Obviously, I'm not the only one with that question! And obviously, you're not the one with the answer.
posted on March 18, 2002 07:38:48 PM new
Yes, PayPal does provide its phone number for premier/business accounts. However, why don't they provide it for their personal accounts? Personal accounts are forced to use e-mail customer service, which most of us, even some people who always support PayPal, know it is virtually nonexistant. Just because an account is a personal account doesn't mean they waive the right to customer service. A personal account can still have thousands of dollars in it. What if it gets restricted? What if there is an error with the account? The user can only resort to e-mail, which if the user gets back anything at all, it would probably be either something totally unrelated to the original e-mail, telling the user it was his or her fault, or saying "we are working on it." Neither of these is customer service, which is why users need to be able to speak to human beings, whatever their account status is.
posted on March 19, 2002 08:06:08 AM new
Although my issue with paypal is not resolved yet, paypaldamon is responding. He is actually the only paypal staff that is willing to respond and look into my case.
As many have suggest, i think the primary reason is because i am from internation and that is the reason why no paypal staff is willing to respond to me.
Hope i can get my issue resolve soon. Also good luck to all for having their issue with paypal resolved.
posted on March 19, 2002 01:39:11 PM new
Hey dont jump on poor uaru. The poor guy has been cheerleading since I can remember and I would too if I had a paypal account. If he ever has problems he can show them how he trusts them, and defended them to the death. A couple of brownie points could help him!
to contact the class action attorney Girard Gibbs & De Bartolomeo in San Francisco, California. You can join the class action lawsuit against Paypal, because most likely you'll never see you money again so you have nothing to loose.
i can easily buy something from you say i never got it even if i did and charge back the payment. in turn would receive the goods for free and you would be out of pocket. this is the way paypal works for overseas sellers it sucks.
