ladyjewels2000
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posted on September 4, 2002 02:20:02 PM new
I have used paypal for a few years and never had a problem before but to be honest after reading some of the post here I am worry about a pending transaction.
It is a $550.00 item which the bidder has paid for with paypal. He provide a confirmed address and I plan to ship Greyhound as it is a large piece.
My problem is that he (the bidder) has a low rating (less than 20) and has 4 negatives. The negatives are all as a seller not a buyer and he doesn't appear to be selling anymore or at least lately.
Can I contact these negative feedback people to see if he ever made good?
What would stop him from saying he didn't get it or something to get his money back.
I understand that I must ship within 7 days but should I wait until day 6 or 7 to ship.
Greyhound does require ID and a signature before they release the item. But is that acceptable to paypal? Should I use UPS instead?
I have a paypal instant link on all my auctions but can I limit this in someway to protect myself in future.
How can I check his paypal history (he is verified)?
Any help here from paypal or anyone who has been there?
Thanks
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club1man
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posted on September 4, 2002 02:34:28 PM new
Your first problem is using PAYPONZI. Being unsure of both the buyer and PAYPONZI your best and safe bet would be to return the payment to the buyer and have him send you a western union money order. Next close your PAYPONZI account like thousands of people everyday are.
In the future remember 
[ edited by club1man on Sep 4, 2002 02:35 PM ]
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stopwhining
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posted on September 4, 2002 02:58:06 PM new
read seller protection program on paypal site.
i believe the tracking id must be trackable online,does greyhound provides online tracking??
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ladyjewels2000
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posted on September 4, 2002 03:35:35 PM new
I think they do. Greyhound also handles UPS for about the same amount. I don't mind even paying a little more myself if it will add to my security.
If there was any fraud on his credit card - how long will that take before I would know it. Doesn't his being verified mean his card has been checked out and is ok? Can I find out how often he has used it?
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stopwhining
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posted on September 4, 2002 03:44:50 PM new
all that crap about paypal sucks and paypal does me wrong-this is a prime example,people sign up for paypal and does not read what services it provide and what it does not provide.
if you want to play detective with your customer and his order,why not just make life easy for yourself and ask for a money order or ask him to use bidpay.
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Coonr
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posted on September 4, 2002 04:09:38 PM new
ladyjewels2000, make sure you FULLY comply with PayPal's consumer protection program.
http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/terms-outside#consumer_protection
Stoney, you said "Next close your PAYPONZI account like thousands of people everyday are. " What is this claim based on?
[ edited by Coonr on Sep 4, 2002 04:10 PM ]
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ladyjewels2000
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posted on September 4, 2002 04:46:47 PM new
stopwhining - no one is forcing you to post here - I'm just looking for HELPFUL advice-and don't really appreciate your attitude. I will do thing different in the future but I could not very well stop him from bidding?? I have READ the paypal protection information but there seems to be some disagreement on what they require.
Coonr - "make sure you FULLY comply with PayPal's consumer protection program."
That what I am trying to do??
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uaru
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posted on September 4, 2002 05:08:38 PM new
ladyjewels2000,
You might have more input if you posted your question in the eBay Outlook forum. I've never shipped an item via Greyhound. The online tracking would be a requirement, if Greyhound does supply that it sounds like you'd be covered.
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club1man
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posted on September 4, 2002 05:14:29 PM new
ladyjewels2000
That's what you can expect from the PAYPONZI bible pumpers on this board. Their ignorance is only overshadowed by their arrogance. They take after the majority of PAYPONZI exec's and employees.
They don't even have the brains of a 
By the way, to whom it may concern "I'm not a PayPal employee, I've never been a PayPal employee, and at my age, location, and financial situation there is zero possibility of me becoming a PayPal employee" there a remedy for your financial situation. It's called WORK
[ edited by club1man on Sep 4, 2002 05:30 PM ]
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stopwhining
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posted on September 4, 2002 05:16:04 PM new
no one has to force me to post here.
i am posting because i like to post.
you can always cancel his bid if you are not comfortable with him.
you can return his paypal payment and ask him to use bidpay.
he can say he did not get it even tho he signed for it at his home address and his credit card company may side with him/
see credit card company is afraid if he cannot afford to pay,then it will end up with the loss.
credit card issuers tend to side with the cardholders.
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Coonr
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posted on September 4, 2002 07:00:45 PM new
1. The seller has a U.S. Verified Business or a U.S. Verified Premier Account or a Canadian International - Verified Business or Canadian International - Verified Premier Account. Note: While International sellers outside of Canada may have a status of International - Verified, they do not qualify for and are not protected by the Seller Protection Policy and therefore may be responsible for any reversals made due to fraudulent funds
2. The seller ships to the buyer's Confirmed Address.
3. The seller can provide reasonable proof-of-shipment which can be tracked online. This documentation must show that you shipped to the Confirmed Address. (Most U.S. carrier companies offer this service, including the U.S. Postal Service.) For transactions $500 or more in value that are initiated between November 15, 2001 and April 19, 2002, and for transactions $250 or more in value that are initiated on or after April 19, 2002, the seller also needs to provide an online proof-of-receipt in the form of a signature from the recipient. Because comparable proof-of-shipment is not currently available for electronically-delivered items, we are currently unable to offer Seller Protection for digital goods and other electronically-delivered items.
4. The seller accepted a single payment from only one PayPal account for the purchase. (Multiple payments from different accounts for a single item are a fraud indicator. Sellers should not accept such payments.)
5. The seller ships to a domestic (U.S.) buyer at a U.S. address.
6. The seller cooperates in resolving disputes by responding in the following time periods: When a complaint occurs, the seller must provide complete information within 7 days of a request from PayPal. However, if PayPal is required by the credit card association to respond immediately to resolve a reversal, sellers must provide the information within 3 days. PayPal will indicate the response time required in the e-mail message sent to the seller.
7. The seller ships within 7 days of receiving payment.
I would suggest you be careful of the bold part above. Just make sure you follow all 7 steps.
[ edited by Coonr on Sep 4, 2002 07:02 PM ]
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Flaoisland
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posted on September 4, 2002 07:49:59 PM new
Coonr: Please explain to Ladyjewels2000 in what situation she might still have to pay for a chargeback despite following those rules to the letter. Hint: "PayPal agrees to indemnify sellers of physical goods from reversal liability resulting from a buyer's unauthorized use of a credit card and/or false claims of non-shipment of goods." Gosh it is so clear that she might still get burned is it not?
Coonr: can you please explain what "reasonable proof-of-shipment" is? Please do not say you do not know because you so deperately cling to the idea that all customer problems come from misunderstanding or not reading the terms. Also please do not say you do know because as you claim you do not work for Paypal. Is Greyhound reasonable the answer must be in those terms somewhere.
[ edited by Flaoisland on Sep 4, 2002 08:00 PM ]
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Coonr
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posted on September 4, 2002 08:53:49 PM new
I use UPS. Based on my experience, Their online tracking is considered reasonable proof. For a more detailed answer, I would suggest you contact PayPal.
As to your comment about Greyhound, I do not even know if it can be tracked on-line. I suspect it will not suffice. Do they deliver to an address or must the item be picked up? If pick-up, you may have a hard time proving you shipped to a confirmed address.
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stopwhining
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posted on September 5, 2002 06:48:44 AM new
ups and fed exp like us to come and pickup goods as well after receiving that delivery notice so they dont have to made second attempt delivery.
so what do you call that??
i think if a customer has intention to defraud and bid on your item with that intention,he will find way to create a situation to fit the crime,lets say he claims not to be home and show up with some id to pick up the goods from ups,fed exp,dhl or usps .then tell his credit card co,he never receive the goods and he never receive an attempt delivery notice and it was not him who pick up the goods with id.
how many fed exp,ups or usps staff will make a xerox copy of his driver license ??
how many will remember distinctly that his face matches the photo of the driver license card??
there is a cybershop which shipped a 6000 tv set by trucking co,buyer signed on bill of lading and claimed card stolen and moved away.
the shop is now sitting on a chargeback of over 6000 .
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stopwhining
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posted on September 5, 2002 06:57:07 AM new
flaoisland said,
: Please explain to Ladyjewels2000 in what situation she might still have to pay for a chargeback despite following those rules to the letter. Hint: "PayPal agrees to indemnify sellers of physical goods from reversal liability resulting from a buyer's unauthorized use of a credit card and/or false claims of non-shipment of goods." Gosh it is so clear that she might still get burned is it not?
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there have been cases when buyer files chargeback claiming goods not as described and win the chargeback and keep the goods.
in this case,what would paypal do??
not that any of us is dishonest seller,but there had been cases where sellers ship defective goods or worse , a box of rocks.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
if you dont feel uncomfortable with the transaction,then return his paypal money and ask him to use bidpay.
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Coonr
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posted on September 5, 2002 08:01:29 AM new
ups and fed exp like us to come and pickup goods as well after receiving that delivery notice so they dont have to made second attempt delivery.
My point was, does Greyhound record the delivery (confirmed) address? Or do they just record the city, and wait for the buyer to claim?
In your example, FEDEX and UPS would both record the delivery (confirmed) address.
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stopwhining
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posted on September 5, 2002 06:17:41 PM new
coonr,
you are missing my point.
of course fed exo and ups have confirmed addresses as we give them these addr when we turnover the packages to be shipped.
but when no one is home at the confirmed addr,and they leave a notice.
nothing has been delivered at this point/
then lets say our cleaning lady or paperboy picked up that notice and drive to their offices to pick up the goods,in this case,fed exp or ups never deliver the goods to confirmed address.
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Coonr
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posted on September 5, 2002 06:58:27 PM new
I think they still record it as delivered to the designated address.
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ladyjewels2000
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posted on September 6, 2002 08:37:36 AM new
Well I'm back after a long day of trying to figure this mess out.
Greyhound will deliver door to door but not for the SHI I charged him. In which case you have online tracking (free I think)
USPS, UPS nor FedEX would handle this as the item is too large.
Called paypal to confirm that I had to do the door to door - at first I got a little attitude but in the end the lady got all my questions answered and was helpful and polite.
I refund his paypal and told him to send a money order or we would just void the transaction all together.
He still insists he is ok with Greyhound and I should go ahead and ship. I have told him about the lack of seller's protection but have not said anything about his 4 negatives (which is the real reason I am here)
I'm probably look at my first negatives - currently have 650+ without any negs. Oh well better that than being out $550.00 plus the SHI and the original cost of the item.
I am leaving tomorrow for week and will not be near a computer - should I contact ebay's safe harbor before I go just in case?
I have added to my listing that I will not take paypal from some people etc etc.
I may offer to let him use Bidpay - once you have the money order there isn't anyway they can take the money back - is there???
Oh yeah - stopwhining - How do you cancel a bid on an ended auction?? Don't know that trick - he bid the last few minutes???
Thanks
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stopwhining
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posted on September 6, 2002 09:05:17 AM new
there is no way to cancel his bid after auction closed.
but you can always say MY DOG ATE IT!! and file for final value fee,of course you cannot stop him from negging you.
if he uses bidpay to send u a western union order,you are safe,no one can take that money order away from you,of course if western union goes under and cannot honor the IOU,then ??
trucking company will deliver to his home,dunno what the rate is?/
can you arrange for him to pay for shipping at destination?/
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andrew123s
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posted on September 6, 2002 09:42:35 PM new
ladyjewels2000, just remember, if the buyer claims the goods he got were not as described (not non-recipt or fraudulent use of credit card), you will automatically lose the chargeback, even if you fully follow the seller protection policy.
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stopwhining
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posted on September 7, 2002 07:01:27 AM new
paypal does not get involved in quality issue,so if the buyer files chargeback with his cc issuer and it comes to paypal??
then what,does the seller automatically lose??
say if i sell a cocktail ring of 500 dollars to a bidder who paid thru paypal with his cc and claimed it is worthless,and decides he is not returning it,what would paypal do,as me the seller does not speak to his cc issuer directly.
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thchaser200
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posted on September 7, 2002 01:27:31 PM new
:
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andrew123s
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posted on September 8, 2002 08:39:26 PM new
"paypal does not get involved in quality issue,so if the buyer files chargeback with his cc issuer and it comes to paypal??
then what,does the seller automatically lose??"
Yes.
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trai
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posted on September 9, 2002 10:28:22 AM new
adyjewels2000
Paypal is a great way of getting payment fast, however, over a certain dollar amount, I tell the bidder its postal money order,bidpay only!
Then I can ship anywhere they like without any games played afterwards.
Never ignore your gut feelings.
Best of luck.
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ladyjewels2000
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posted on September 9, 2002 12:08:04 PM new
Hi Everybody
Thanks for the good advise and I now have it on my auctions that I don't accept paypal for some transactions!!
But I have a friend that said she had a Bidpay charged back against her bank because the guy said he didn't get the item???? She didn't even have a Bidpay account. It was only like $15.00 so she just said oh well??
Also my bank said the if paypal did a charge back and I have already transferred the money - they would post negative to my account.
Anyway I told this guy Money Order only and have not heard another word from him - so I really think I did the right thing. Ticks me off that he doesn't even have the decency to answer my email. Let's see - how do you spell JERK.
I would not sell him the item if he offered to double the price (well maybe???lol) I first got concerned when he wanted me to deliver the item half way across the state where his friend could pick it up on his way home from vacation but he would never tell me when his friend would be there - no offer to pay for my gas etc?? I even had to ask him for his name - just not a good ebayer at all!!!!
This has been a learning experience for me and believe me I have learned a lot.
thanks
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trai
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posted on September 9, 2002 12:28:50 PM new
"But I have a friend that said she had a Bidpay charged back against her bank because the guy said he didn't get the item???? She didn't even have a Bidpay account. It was only like $15.00 so she just said oh well??"
No way! Your friend has their story wrong. Once you get the money order, that's it. A chargeback is not possible with bidpay.
Are you sure they did not mean billpoint?
You do not have to sign up with them to get someone to pay you via bidpay.
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stopwhining
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posted on September 9, 2002 01:29:36 PM new
you dont have to give bidpay your bank account to receive a western union money order,it is usually mailed to you.
how does bidpay protect itself from chargback??
is it considered a cash advance and so no way to chargeback??
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ladyjewels2000
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posted on September 9, 2002 02:37:42 PM new
You know I could not image how she was right on the Bidpay thing? Maybe it was Billpoint?
Cash Advance for Bidpay sounds like a good idea. Can you get that with Paypal?
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stopwhining
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posted on September 9, 2002 05:15:20 PM new
i guess if you and your mother both open paypal account and you use your cc to send your mother money,and i assume she will give you back the money,would that be cheaper than getting a cash advance from your cc issuer,the fee is only palpal fee which is cheaper than cc issuer transaction fee ??
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