posted on January 5, 2005 08:19:53 AM new
If you sign up for their free trial BEWARE!!!
They make it very difficult to cancel your account.
If you choose to cancel and go to their website, you will not find a phone number in any obvious place.
Thus if you look under cancel you will see the following:
=====================================
Can I cancel anytime?
Absolutely. You can cancel your membership simply by contacting Stamps.com Customer Support. There are no cancellation fees and no commitments. To avoid being charged after your trial, simply cancel your account before the trial ends.
=====================================
No phone number. Oh well, there is a "Contact Us" option, I'm sure the number is there -- right? Wrong!
You get a webpage with links to several email forms and a mailing address. So I choose one and shoot them an email telling them to cancel.
No problem. -- right? WRONG!
They decide that if you don't call them to cancel, they cannot cancel (but they don't say this on their website) -- so come 01/01/05, I get charged for another month of service. I call them on 01/03 and they decided to be closed that day. Yesterday I was in bed sick, so I call this morning and am told that they will cancel, but they won't reverse the charges even though I've not used the account in weeks.
THEFT!
SCUM!
ARGH!!!!
BEWARE!!!!
------ "Bend over backward for the customer. Don't bend forward."
posted on January 6, 2005 12:32:46 PM new
I've already mentioned one or two times all my problems with them. Sorry you had this trouble. They stink, I think.
Beth
www.vintageads4u.com
posted on January 6, 2005 04:52:57 PM new
I use to have Stamps before they went public and liked them. I switched to endicia to save money way back when.
I've noticed that when a company goes public service goes down the crapper. Example: Ebay, Paypal, and UPS.
