sportsource
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posted on November 21, 2004 02:09:03 PM new
Hi I have a big increase in buyers not paying the the correct total they keep leaving out s/h is there something that mightve changed in my settings that is letting the buyers skip the s/h field
Thanks for your help
Sportsource
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ChristopherCS
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posted on November 21, 2004 03:35:54 PM new
Hello,
Are these specific buyers going through the Vendio checkout? If so, click to relist, then edit the item, and doublecheck that the only shipping carriers selected/offered had valid costs listed beside them.
Regards,
Christopher
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sportsource
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posted on November 21, 2004 03:50:35 PM new
Hi Chris, these are buyers just using ebays checkout (god forbid they should actually try and use Vendios checkout they usually curse us for making them go through that) we get the IPN from paypal this marks the items as paid but actually it is not paid because they forgot to add the shipping I know how to solve that problem but I was wondering if any of my settings are different that will allow the buyers to edit their payment without paying the shipping we really never had a problem til yesterday and today we have had the same system in place for over 9 months and occasionally we would get a couple of buyers that did not pay the shipping but we have about 11 instances from last nite to today. Thanks for any help
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ChristopherCS
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posted on November 21, 2004 04:05:34 PM new
Hello,
When I was checking items that were marked as paid, but hadnt gone through the Vendio checkout, it seemed as though all items that were marked as paid by PayPal had shipping costs added to them, but the items marked off as 'previously paid' had no shipping costs.
Are these items that you have marked off as paid manually?
Regards,
Christopher
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sportsource
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posted on November 21, 2004 04:19:41 PM new
Hi Chris this is the most recent item Ebay #5139870342 this buyer paid but did not add the shipping paypal sent the ipn and it was marked paid we refunded the buyer and asked that they send another payment with the s/h then unmarked the #3 Item paid box cancelling the payment. we never had so many of these so I do not think it is just new users I think i might have a setting screwed up but do not know what it is thanks again for your help
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sportsource
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posted on November 21, 2004 07:33:15 PM new
Hi Chris I have 3 more that did not pay the shipping would item #'s help Thanks again Sportsource
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SonyaCS
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posted on November 22, 2004 10:44:02 AM new
Hello,
Item 5139870342 appears to have been paid directly at PayPal with the shipping added to it. If your customers are paying directly at PayPal, Vendio is going to record the payment but you will have to edit step 2 of post sale, and choose the shipping that they chose in order to zero out the amount due. What are the item numbers for your other examples?
Regards,
Sonya
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sportsource
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posted on November 22, 2004 05:41:56 PM new
Hi Another item is 2285163296 was marked as paid but when i looked at the invoice it shows that shipping was not paid again Thanks for your time with this
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sportsource
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posted on November 22, 2004 05:50:32 PM new
Here are some more 5141705749 and 5139591585 and also 5139590185 and 5241125203let me know if you need more please let me know if there is a setting that has changed That is not showing the shipping amount when the buyer see the ended item this is becoming a real problem Thanks again for your time on this
[ edited by sportsource on Nov 22, 2004 06:12 PM ]
[ edited by sportsource on Nov 22, 2004 06:17 PM ]
[ edited by sportsource on Nov 22, 2004 06:19 PM ]
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SonyaCS
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posted on November 23, 2004 12:50:17 PM new
Hello,
We did some more investigation with this and it looks like some of your customers that are going through eBay Checkout are bypassing your shipping field altogether. In your global preferences, you have this option checked:
"Include the PayPal Checkout button and logo in my listing (Required when using PayPal Immediate Payment, Buyer Financing Options or eBay Checkout Redirect)"
Even though you are listing with eBay shipping and payment details deselected, customers can still go through eBay Checkout and they are most likely getting to this page and not entering in a shipping total:
All but one of the ones you sent us had just the item total applied (one of the items only had step 1 marked off).
You might want to consider changing your PayPal setting in Vendio Global Preferences so that customers can't pay you through eBay somehow.
Regards,
Sonya
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sportsource
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posted on November 23, 2004 04:40:03 PM new
Hi Sonia, Thanks But I tried that and that caused even more problems they do not want to use vendio checkout. I have been listing this way for 3 years without this sort of frequency in buyers not paying their s/h and there is no ryhme or reason we have seasoned ebayers and newbies both not paying the shipping this has just started since saturday and like i said we never force them to use vendio checkout that just is asking for complaints to come we have implemented the Paypal IPN to help us collect their info as far as addresses and to let us know they have paid but again we never had this problem even with buyers using straight ebay checkout. Thanks again for your help
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SonyaCS
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posted on November 23, 2004 05:30:23 PM new
Hello,
I believe you spoke with Chris earlier today. I am just responding to let you know that we'll continue to look into this.
Regards,
Sonya
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sportsource
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posted on December 4, 2004 02:48:51 PM new
Chris Help !!! Its happening again we have about 3 out of 10 people that did not pay their shipping. This problem stopped for about a week and a half but its back again ( Like a visit from the Inlaws its ok if its just a few times but it gets crazy here after a while) Thanks again for your help Sportsource
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