posted on December 14, 2004 08:44:32 PM new
For instance, payment reminders, checkout reminder, payment rec'd, shipping notice, etc?
I send them, but I don't receive copies, so how can I check and make sure they were actually sent?
Also, I need to be able to see that I did send someone a payment reminder so that I don't send them 2 or 3. I cannot remember every time I send a payment reminder or a checkout reminder and I don't want to send duplicates.
Is there any way to see this? I tried clicking on "customer history" on a few where I know I sent reminders, but NO communication history shows up.
posted on December 15, 2004 09:36:43 AM new
Hi Lori,
Unfortunately there is no record kept of if or how many times reminders were sent -- except for WBNs, if you go to Awaiting Checkout in post sale there is a column for WBN Last Sent that counts how many times you've sent it. I will log a suggestion on your behalf to have all reminders tracked.
posted on December 15, 2004 08:07:37 PM new
Thank you, Sonya. I'd appreciate that.
I think a WBN log isn't necessary, as a WBN should really only be sent once in most instances. If they don't checkout, wouldn't a WBN reminder be sent and not a 2nd WBN?
So, WBNs don't need to be logged, but the other emails do, I would think.
