redskinfan
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posted on April 21, 2001 04:39:04 AM new
I've never heard of them before and I haven't sold anything for that amount. How did they know my email?? This is NOT one of my buyers. Paypal has started charging me because I get too much money in the account...when I refund do I get to take money out to cover this or do I have to eat their mistake??
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jwoodcrafts
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posted on April 21, 2001 05:11:42 AM new
I sent a payment back just a few days ago and PayPal didn't give me any changes on my credit limit because of it.
So I figure you will have eat it.
http://www.geocities.com/sandcastless/crafts.html
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ExecutiveGirl
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posted on April 21, 2001 06:30:18 AM new
Hi Redskinfan...
I would email them, ask them who they MEANT to send the money to.
Once you find out (or don't find out), refund their money MINUS your Paypal fee. No reason you should have to eat the fees for their mistakes. (And Paypal's for allowing this to happen).
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dman3
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posted on April 21, 2001 06:42:14 AM new
How Many time have we seen this same post hear before you cant return someone money from there credit card payment minus The fees you were charged.
Not only is that stealing but it looks very cheap and petty.
If it was your money you would want it all back.
http://dman.Dman-N-Company.com
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mikeselis
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posted on April 21, 2001 06:57:04 AM new
Just send them back what you can and let them argue with paypal over your lost fees. Explain to them what fees paypal took from you and that is it. The quicker you take care of this the more trustworthy you will look in both their and paypal's eyes.
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MRBucks
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posted on April 21, 2001 07:03:08 AM new
Send the $$$ back...ALL of it and forget the Pay Pal fees...That is 1 small cost of being in business...To whine and worry about a few percentage points is very "Unprofessional"...Get a grip..!!
..Life is like email, sometimes 'some people' just don't get it...
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ExecutiveGirl
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posted on April 21, 2001 07:34:55 AM new
If it was your money you would want it all back.
Wrong. If I sent someone a payment by mistake and THAT person was charged a fee because of my stupidity I would tell them to take out the fee for MY MISTAKE. There is no reason someone else should have to pay for your mistakes.
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ExecutiveGirl
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posted on April 21, 2001 07:39:21 AM new
Not only is that stealing but it looks very cheap and petty.
Wrong again.
Example: Buyer sends seller $10.00. Seller only gets $9.50 in their account due to fees. Seller refunds buyer $9.50, since that's all the seller "received".
How can that be considered STEALING, when they refunded ALL the money they "received"???
People need to start paying attention before they do things. No reason the other party should have to pay for their mistakes.
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eventer
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posted on April 21, 2001 07:52:11 AM new
Executive Girl,
When you order something from a catalog & pay for it via credit card, then return it, do YOU get it back less the fees, THEY had to pay?
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ExecutiveGirl
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posted on April 21, 2001 07:54:25 AM new
Eventer:
When someone buys from you on EBAY, are THEY buying from a CATALOG?
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ExecutiveGirl
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posted on April 21, 2001 07:55:50 AM new
Another thing, Eventer:
When you buy from a Catalog, and want to return something, they refund your money MINUS the over-inflated shipping & handling charges you paid for. So in a sense, YES, they DO have all their fees covered.
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dman3
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posted on April 21, 2001 07:56:52 AM new
ExecutiveGirl
Paypal and other services are not takeing fees from the money buyers send you they are chargeing a fee for useing the service.
also people who make mistakes are not stupid they are human.
Takeing .10 cents from anyone that dont belong to you is stealing.
and weather you agree or disagree look at it this way when the charge is returned the buyer getting the returned funds will be charged by paypal for recieveing there own money back thur paypal and in the long run they will have paid for there mistake just like bounceing a check.
http://dman.Dman-N-Company.com
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toke
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posted on April 21, 2001 08:05:01 AM new
First, let me say that I don't use PayPal, so I have no first hand knowledge of what's happening here.
But, if I understand correctly, redskinfan received $9.50 from a party he didn't know, and had never done business with. If that's so, why should he return more than the $9.50 he received?
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eventer
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posted on April 21, 2001 08:05:33 AM new
When you buy from a Catalog, and want to return something, they refund your money MINUS the over-inflated shipping & handling charges you paid for.
REALLY? We must be shopping a different class of catalog. I've had NO problem having my full money refunded INCLUDING shipping/handling.
When someone buys from you on EBAY, are THEY buying from a CATALOG?
No, they are buying from a BUSINESS.
A business who understands there are always going to be overhead issues & that every possible dime can't always be wrung from every sale.
A business who follows the same practices as followed by the major SUCCESSFUL businesses in this country, be they on-line, B&M or catalog.
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eventer
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posted on April 21, 2001 08:07:47 AM new
Hi Toke!
When you have a business account w/PayPal & someone sends you $10.00 in funds, PayPal deducts $.30 for the cost of handling the funds transfer.
So what the person actually gets in their account is a net of $9.70.
Too nice to be in here today..let's go RIDE!
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ExecutiveGirl
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posted on April 21, 2001 08:11:19 AM new
Eventer: Maybe you don't buy from catalogs very often! I just ordered from a catalog 2 weeks ago and when I read their return policy, it stated they refund the purchase price but NOT shipping & handling.
BTW - this company is affiliated with SEARS.
I know SEVERAL other huge catalog companies who do NOT refund shipping & handling.
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toke
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posted on April 21, 2001 08:12:28 AM new
Hi eventer!...
I am a retired rider, lol, but I still get the urge on a beautiful day. Enjoy...
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dman3
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posted on April 21, 2001 08:23:27 AM new
this maybe why a big company like sears that has been around over 100 years is always loseing money and crying they are bankrupt.
the anwser is simple it is petty to fight someone over thirty cents.
and the last time I bought from a cat last year and had to return the item the company not only refunded what I paid but they refunded the $85 shipping charge and paid for the charge to return the item.
The only time one of these companies wont pay for the return shipping is if the item is used and you are returning it for repair or replacement.
most now allow you 30 day to return and clear state that you can return at no cost to your self and no company ever charge you the fees they must pay to accept credit cards .
http://dman.Dman-N-Company.com
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eventer
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posted on April 21, 2001 08:31:09 AM new
Maybe you don't buy from catalogs very often!
Actually, that's where you are very wrong. Being in the equestrian world, I order quite a lot via catalog & am on a first name basis with my UPS, Fed Ex & USPS drivers.
I'm looking at two of the BIGGEST equestrian catalogs in the country (probably the world) & both offer 100% refunds.
Toke, am I making you want to be unretired yet?
Yes, there are places which don't offer the shipping in return. There are places which require a restocking fee.
The point being that to post When you buy from a Catalog, and want to return something, they refund your money MINUS the over-inflated shipping & handling charges you paid for is incorrect.
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redskinfan
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posted on April 21, 2001 08:34:46 AM new
I don't understand how this can be the "cost of doing business" when I've never done business with this person.
Fees for over $15 are 30 cents plus 2.2% for total of around $28.00.
I've never sold any one thing for that high of an amount. $28 in fees is a lot to eat when I didn't do anything to receive the money in the first place. I think I'm going to close out paypal and just take checks and money orders. Paypal is getting too expensive for crazy stuff like this.
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ExecutiveGirl
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posted on April 21, 2001 08:35:54 AM new
"The point being that to post When you buy from a Catalog, and want to return something, they refund your money MINUS the over-inflated shipping & handling charges you paid for is incorrect."
You said yourself some companies DON'T refund S&H charges, and you also pointed out how some even charge a restocking fee.
Therefore, making my original post QUITE correct.
I'm not going to continue to argue about this. I have voiced my opinion on this matter. Have a nice day.
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ExecutiveGirl
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posted on April 21, 2001 08:38:41 AM new
Redskinfan: I think I'm going to close out paypal and just take checks and money orders. Paypal is getting too expensive for crazy stuff like this
I closed my Paypal account in November. Good riddens! I was a little worried about my sales declining but it did not hurt my sales AT ALL. Most of my ex-paypal customers now happily use Billpoint or another payment method. Good luck!
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dubyasdaman
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posted on April 21, 2001 08:42:49 AM new
The majority of mail order businesses DO NOT refund shipping and handling fees. Very few of the really successful ones do. Many even charge a 10%-15% restocking fee AND pocket the shipping and handling.
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cdnbooks
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posted on April 21, 2001 08:48:47 AM new
redskinsfan
Opps! That is my money and I want it back. Now! Every last cent.
Just email me and I'll give you the address!
Bill
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dman3
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posted on April 21, 2001 08:50:04 AM new
These companies dont pocket the shipping and handleing because as all sellers Know once you ship and Item you no longer have the money to pocket you paid it out to ship the item.
http://dman.Dman-N-Company.com
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cdnbooks
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posted on April 21, 2001 09:00:15 AM new
eventer
I think EG mistook you for a Canadian. That's what happens when you aren't careful about the company you keep!!!
Bill
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katzname
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posted on April 21, 2001 09:00:48 AM new
I would eat the 30 cents ~ but $28.00 would be enough to choke me..........no way I would eat that kind of money!
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eventer
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posted on April 21, 2001 09:19:28 AM new
That's what happens when you aren't careful about the company you keep!!!
Isn't THAT the truth!
redskinfan,
Fees for over $15 are 30 cents plus 2.2% for total of around $28.00
Are you saying you got a payment for around $1250 (which is what it would take to get near this amount of PayPal fees) from someone you've not done business with?
IF this is the case, then this is a vital piece of information which totally changes the complexity of your question.
IF this is the case, I would agree you should NOT have to eat this kind of expense.
But to be honest, I don't know the law surrounding this scenario. Is it possible that you return the money less the $28.00 & then they could do a chargeback? This whole thing could be very strange!
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unknown
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posted on April 21, 2001 09:26:28 AM new
I would keep all of the money.
Wait for them to complain.
Don't withdraw it from your paypal account just let it sit there. Therfore you have no culpability whatsoever.
PayPal is a unique service in that you have no way of refusing delivery on a payment. With a check or money order you simply don't cash it. I guess some people here would reccomend that you send back an unwanted money order along with another 80 cents or so to cover the cost of getting the money order.
If they do ask for it back and do it in polite way, admitting thier mistake, then give back all that you received, which is the amount they sent less the paypal fees.
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redskinfan
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posted on April 21, 2001 09:27:23 AM new
eventer,
yep, that's what I'm saying. I almost choked on my drink when I saw it.
Could this be some sort of credit card scam?? This whole thing is strange.
I am definately closing out this paypal account. I'll probably open another one under an email account that is different from my one at ebay.... Too many of my customers like paypal not to use it altogether. I just won't get the upgraded account this time.
Thing is, how did they get my email addy?? I thought ebay didn't just give it out to anyone?? I've been getting a lot of weird emails lately from people wanting me to buy stuff from them that was sent through ebay servers. I wish I had kept them...if I had kept them I'd be comparing email addys right now but I deleted them after I emailed them back telling them I wasn't interested.
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