posted on June 6, 2004 02:41:22 PM new
Sorry guys but I am going to disagree with all of you. This seller is an @ss. It's not out of line to ask if there is someone there that can help and in the absense of that, if there is a service in the vacinity where such a person can be hired (afterall, the seller does live in the area and just might have knowledge of this type of resource - not exactly beyond thhe realm of reasonable thought). He seems to be making up reasons not to complete the sale (perhaps due to disagreements with the little voices in this head) is out and out rude and incredibly conscending. I don't think it is so far out of line to assume that a pick up deal worth a few hundred dollars from someone driving over 250 miles is at least worth a couple emails of civil responses.
Quite frankly - I would pick the thing up and neg the hell out of the seller for being as rude as humanly possible.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
posted on June 6, 2004 02:48:02 PM new
Thanks I guess I will Move On, It did hurt My Feelings a bit But If You all Think I should Just GET OVER IT, I WILL, Thanks For taking Time To Listen,
posted on June 6, 2004 02:50:49 PM new
fenix: He DID respond civilly for the first three emails.
In the post where Doris exposed the seller's personal contact information (would someone kindly inform her she's broken an important eBay privacy rule?) she has their entire correspondence. If you read from the bottom up, you can see that he started out helpful, got puzzled, then finally wary.
posted on June 6, 2004 02:55:22 PM new
Because you asked him if he had no one there to help? and if there was a service in the area to hire it was obvious to him that you hadn't given this prior thought. If he recommended a service or said there was one and they weren't up to par then you may blame him for recommending them and he doesn't want that to happen either.
Yes, he may sound rude but I understand his concern. Over the years I've sold furniture and even though me or my helper has sometimes helped lift it onto the buyer's truck we make sure that they understand that it is their responsibility to tie it down and get it home safely. If the glass breaks in a cabinet or the piece falls over and breaks, it's not our fault.
posted on June 6, 2004 03:11:43 PM new
Fluff - this is the second email....
Yes of course I don't exist on switchboard. Thats because I have an unlisted phone number! If you READ what I wrote....You need to type in my ADDRESS!!!!! and get driving DIRECTIONS!!!!.. Are you shure you will be able to follow these directions?? You seem to have alot of trouble with mine. See, now I'm worried about this deal.
1 - Tone is increbly condscending
2 - if you are instructing someone on how to get driving instructions wouldn't map-it make more sense than switchboard.com? If someone told me to look them up on switchboard - I would probably enter the name too.
YES...We can load it for you. YOU will have to the strap down in your truck. If it comes loose, it's because of your strap down job, NOT MINE
[i]About Breakage, Again If you READ what I wrote!!
I'll try to translate.... IF YOU BREAK IT AFTER YOU LEAVE HERE. IT IS NOT MY RESPONCABILITY TO FIX IT FOR YOU FREE OF CHARGE!! ANYTHING CAN GET BROKEN DURING SHIPPING. IF YOU BANG OR DROP THING SOMETIMES THEY CAN BREAK[/i].
Since the buyer said nothing about breakage after loading in the previous email can anyone explain to me why the seller suddenly has taken to speaking to them as if they were two years old?
As for my phone number, Um, Yes you guessed it, It's also in the email as well.
I guess you never bought anything, you had to truck home, why don't we just forget about it. I promise not to leave negative feedback for you, and I will get that nice man from Delaware to buy it. I really don't think this is going to be a good transaction.
Funny - as the bidder I would be coming to the exact same conclusion.
Here's my adress, find it yourself
Here's a cell phone number, please don't use
Here's a phone directory site - use it to get driving directions.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
[ edited by fenix03 on Jun 6, 2004 03:13 PM ]
posted on June 6, 2004 03:15:06 PM new
hello Kiara:
"it's not our fault."
so, then your customer gets home, has the good old buyer's remorse...you know what i mean?
calls hisssssssss cc carrier and asks for charge to be removed...why? seller loaded it; load shifted, some baaaad happened!!!ading...
i will say it again..."COMPLICATIONS ABOUND."
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this post is like so many many others, everyday problems, just because they are that, are not easily solved. must have something to do with the 'nature of human nature.'
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FINALLY, YOU ARE RIGHT, IT WASNT YOUR FAULT..JUST MAY BE YOUR LOSS THO.
mho
myoldtoy
posted on June 6, 2004 03:31:03 PM new
I dunno, fenix, guess we'll just have to agree to disagree on this one.
He gave her all the information she needed in his first email. Certainly didn't sound like someone who didn't want to complete the transaction.
But there's no point in rehashing.
One thing I did notice, though. I'd kind of assumed the buyer was inexperienced and the seller seasoned...when it turns out to be the buyer with 4-digit feedback and the seller with a measly 46.
posted on June 6, 2004 03:38:29 PM new
sounds like a tag team marathon on this thread. geez, give this person a break. we have all asked our fair share of "dumb" questions, so don't play like you're God and chastise them.
i would say that the seller simply didn't want to sell the item for such a low price and was looking for a way out. unfortunately, you presented yourself like an amateur by asking him a question that he felt he had already made a clear answer to. i think you should email him and tell him that you were simply trying to figure out if you should hire someone locally to you, or if there might be someone locally to him that could be hired. i would tell him you have every intention to buy this item according to the terms of the auction, and that asking questions only helped you clarify the terms he set forth. i would make sure to keep it as professional and curteous as possible if you want this to work in your favor. it appears you are dealing with a person who is to the point, and you should make sure any questions and comments you make are as well. make sure to read the terms several times, read his emails and cover your bases before you ask him other questions that may turn him off even further.
posted on June 6, 2004 03:51:10 PM new
myoldtoy, I no longer deal in larger furniture and all went well. After buying something, most people want to get it home safely but some were just clueless about moving things and needed a bit of instruction at times. It didn't occur to some that pieces could fall over when they were travelling or that some pieces travel better laying down than upright. I used it as an example to show the seller's concern about the jukebox.
This sounds once again like e-mail communication that didn't go as well as it could for either party.
posted on June 6, 2004 05:54:19 PM new
JHC!!! I can't believe what I have read. All She did was ask a simple question. Do you have any body availible. She was willing to pay for the help if he had it. If not where could she hire it. I have been in the same situation in the past & was able to find out of work men who were willing to work for a small amount for an hour ($10-20)
posted on June 6, 2004 06:47:58 PM new
OK Well Thanks All For listening to Me, Ias a seller also , would never not sell to someone who took the time and effort to bid, and I deal with 100's of buyer every week, So I just wanted to know if it was allowed, and I guess he can, Thanks again, and Happy Ebaying....
posted on June 6, 2004 07:19:20 PM new
If you qustion is a simple matter of Can he randomly decide not to sell because he is much to self impotant to answer emails asking reasonable logical questions?
No - and you can report it to ebay as well as leaving him negative feedback for refusal to follow thru, especially considering that this items has now been offered to another bidder.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
posted on June 6, 2004 07:26:43 PM new
Why is everyone beating up on the buyer?
As I read it, the buyer's FIRST email asks, "Can I come there, pay in cash, and pick it up?" That's it.
In the SELLER'S first response, he responds, "Sure. You will need a dolly, bring some muscle. It weighs 400 pounds. I am concerned about bad feedback."
Furthermore, the seller was WILLING TO DELIVER IT, if it were close enough. That suggests already that there IS 'muscle' there, or he couldn't do it himself.
Hence, the buyer's next email: "I have a dolly, but live outside of the delivery area. Do you have anyone to help load, or is there a service nearby [since she's outside of the area]. I would like to talk on the phone, please."
In the seller's response, he goes on the defensive: "Can't you follow directions? Now I'm worried about this deal. YES...we can load it for you."
If he could load it, and that's all she was asking, why not just respond, "Sure, we can load it, but you must accept ALL responsibility for it ONCE IT IS ON THE TRUCK. If it breaks, etc., it's ALL YOU."?
The buyer then emails, "Yes, I do still want it. I just needed help with getting it on the truck. If it breaks, it's MY problem."
The seller's final email broke the deal, and claimed he sent a second chance offer. And he again speaks of feedback. Why? Why, if the buyer's such a pain, wouldn't you neg to warn others? Because he doesn't want a neg for breaking the deal.
Clearly, from the FIRST EMAIL FROM THE SELLER, where he speaks of 'bad feedback,' he didn't want to do the deal.
The seller didn't handle this very well at all.
Personally, I'd neg the dude. HE broke the deal, for no good reason, except he had another offer.
---Skorpio
Overheard at the mall: "A fish is NOT a pet. It's a decoration that happens to be alive."
edited because I forgot quotation marks.
[ edited by SkorpioGal on Jun 6, 2004 07:30 PM ]
posted on June 6, 2004 07:45:39 PM new
After 40 years in the storage business, I can state with certainty that 95% of all my customers who elected to save money by renting a U-haul, pickup, horse trailer or wheelbarrow to pick up their storage lots would inquire as to the availability of labor to help with loading difficult items. This is human nature and I am surprised that Sanmar and Fenix are the only two people who have posted to this thread who are familiar with what happens in the real world. Myoldtoy apparently has been in this situation before and summed it up perfectly why the standard reply to these inquiries has to be carefully thought out. LIABILITY!! The OP asked a reasonable question that virtually any other customer will ask in the future. He had no reason to be an obnoxious jerk. That is not how you make money when you're trying to sell something to someone. I personally don't see his feedback score rising much above the 46 it is now if he continues to treat customers this way. If he thinks he can violate Ebays non-performing seller policy (look it up, they have one) at his whim, I don't expect him to be on Ebay much longer. The fact is, that jukebox was worth considerably more than $350.00 and he had sellers remorse and wants out of the deal. There is no nice underbidder in Delaware or anywhere else who will get this jukebox at a lesser price. The seller is a liar and jerk and I feel the OP should nail his miserable ass with a big fat neg and and a complaint to Ebay.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on June 6, 2004 08:03:53 PM new
Ditto
You did nothing wrong - pay with paypal (credit card only), if you still want to deal with him and email him that you are arranging pick up and advise him to cancel the second offer that I doubt he ever made.
If he fail to complete - report him, apply for your paypal refund and give the jerk the neg he deserves!!!
posted on June 6, 2004 11:12:51 PM new
Didn't he also say he would deliver up to 100 miles free and after that 50 cents a mile not over 250 miles. If he is going to deliver who does he think will put it on the truck for him. This seller is new to eBay and I don't know why you are giving this buyer flack. What is the difference how many emails there were. Seller needs a little lesson in manners also. JMHO
posted on June 11, 2004 12:40:04 PM new
Hi, Just wanted you all to know I now Have my Wonderfull Juke Box !!!, I Used Square Trade and had a great mediator So it was all worked out, Things do go well sometimes,I am thrilled, so I thought I would let those of you know who may have wondered what happened, Thanks to you All !!
posted on June 11, 2004 01:07:57 PM new
That's great and I'm glad you didn't just give up.
Did the guy offer any apology for his rudeness? Hopefully so but I doubt it.
posted on June 11, 2004 01:18:02 PM new
Well as far as apologies there were None to Me Direct , I did use Square trade so , I think his big concern was "negative Feedback" which I do not understand why, because I never ever mentioned feedback in any manner to him,It was all he talked about in all his emails, I DID NOT SEE HIM personally My daughter went there and picked it up for me,But I am Thrilled we worked it out...Thanks For your advice to hang in there...
posted on June 11, 2004 10:55:05 PM new
Most of you were wrong on this one including fluffy.
This seller states that he will deliver. It is also stated that local pickup is available. Common sense dictates if he can deliver, he sure could help load it into a pickup. If the seller was worried about the jukebox being broken in transit and coming back to him, all he had to do is plug it in and show you that it is in working condition before you loaded it into your truck. Then there would be no question if it did get broken in transit.
You had a legite and very fair question. This seller clearly didn't think it through. Depending upon the pickup, you may have only been able to bring one helper if you happen to have a 2 seat pickup. A simple "I really don't have anyone on this end that can help" would have been an acceptable response.
Then you could made the arrangements as you needed and all would have worked out smoothly.
Personally I applaud you on being persistant on completing this transaction. Personally I would have told him to stick it.
