posted on July 1, 2000 12:12:59 AM new
Hi -- semi-newbie here -- please boot me in the right direction if I'm not posting this in the right place.
I need some advice...
I won an auction for a wool coat. The description repeatedly extolled it as being in MINT!! condition, and claimed that it was two years old, only cleaned two times, just great.
The coat is very obviously from the 1980s. The wool is so worn that it looks like somebody took a boot brush to it; there are a few completely worn-out spots about to tear. The seller was obviously clearing out something that would barely pass muster at the Goodwill.
I mailed a _very_ polite message outlining the problems, and asking what resolutions the seller suggested.
The response was nasty: the coat is great, I should not buy clothes on eBay if I am so picky, the seller is not a department store, and on and on. The seller seems a bit, well, stupid -- the writing is really ill-educated, to put it kindly.
I mailed back, still polite: the coat wasn't acceptable, and I needed some sort of resolution.
Response: she will refund the $25 I paid for the coat, but not the $8 I paid for shipping, and she will have to deduct $2 for her "gas" for her trip to the PO. Add the cost of shipping the coat back, and you can see what a useless resolution that is.
Apart from leaving appropriate feedback, is there anything I can do? I paid for it through PayPal -- has anyone had any experience with calling their credit card issuer and asking that the charge be removed since they didn't get what they ordered? (I assume I would mail it back COD in that case...)
She had already left me positive feedback; can I still get hit with a retaliatory negative? I seem to be dealing with a loose cannon, which really compounds the problem.
