posted on December 15, 2001 02:58:05 PM new
It is tru that PayPal seems to develop an "arrogant" attitude towards customers. First my account was restricted because all my family members (5) opened accounts with the same phone number. (Family - same house - same phone number - get the point?) It took an unbelievable 2 weeks!!!! until I had acces to my funds. I have faxed all requested documentation 7!!! times. 6 times they claimed they haven't received it. (Whatever) Everytime I faxed I called, everytime I was told it takes 5 business days. And nowhere else ever have I had a customer rep hang up on me. (Too bad I didn't write down his name) Wow, what a response time considered the fact that you have MY money.
Now three and a half weeks later I loose my PayPal debit card, follow their instructions, report it lost, request a replacement, result:
I get the feeling this restriction thing is going to become a monthly event. Further I can't see in their terms of use that I have to reveal my other financial matters on a monthly basis since of course I had to refax the whole stuff. Why wasn't it on file if they have received it just 3 weeks earlier? I ask on the phone. Now they say they haven't received "everything" Why did they open up the account then in the first place?
PayPal comes with a lot of amenities and convenience, but hold times on the phone of 1 hour and 45 minutes (!!!!!) to get the appeals department. No thanks I think after my current auctions close it's going to be Citibank's C2It from now on. Even though considered the growth of PayPal my couple of bucks might be peanuts. But for me they are not, and I can not afford to work with a service that frequently tells me that standard response times are 5 or even 7 to 10 days.
Anyway restriction lifted, but now I still don't get a replacement debit card for the one I have lost. Answer on the phone: We'll put in a service request to the debit card department which will get back with you in 7 to 10 business days. Add weekend days and thats half a month. Half a month in which I can not send payment to my vendors to send out items (over 50) which I have currently on auction. I am sure that all these customers will be very happy if they won't get their christmas presents or wathever. I asked my vendors why they don't use PayPal, all they had to say was: Look at yourself.
posted on December 15, 2001 05:42:05 PM new
That's it I've had it.
Their customer service (after a hold period of 45 minutes) tells me I have to wait 7 to 10 days until somebody can look into it.
These people are overwhelmed by the task of issuing a replacement debit card???
If that is to much to ask for, then I can not trust them with my money.
I definitely won't use PayPal anymore, and I will make sure that all my buyers will be aware of the facts why that is so. As a matter of fact, I will send a memo to all my customers tonight, letting them know that I am neither willing nor able to accept payments through a payment service, that does not reply to my email inquiries for 5!!! FIVE days.
posted on December 15, 2001 11:27:57 PM new
Hi taoweber,
I am sorry to hear of the issues you are having? Are you sure that they didn't mean that it would take 7-10 days for a new card to arrive? This is the general time it takes for a new card to get to a party.
You are more than welcome to contact me. I will look into this on Monday (when I am in the office).
posted on December 16, 2001 03:36:49 AM new
Yeah, Damon will go pimp slap them ho's in customer service and get your card out to you faster. Its not likely. PayPal got too big for its britches and now its going to be their downfall. In America, if you can't take care of your customers, you aren't going to be in business for long.
posted on April 1, 2002 05:21:12 PM new
Hi, does anyone know the customer service number of paypal? please email me @ [email protected]
I made a payment that was denied using my paypal debit card, and the payment was denied. Though the money was suppose to be refunded, I've seen no sight of it in my paypal account.
