posted on December 29, 2001 11:12:24 AM new
I really love PayPal's "We don't guarantee #*!@" protection policy...
I don't use PayPal often because of the fact that they offer absolutely no protection against fraud (and seem to be proud of it.) And when I do, I make sure to always use a credit card, so I at least have the power to deny payment.
Well, I just got taken for a ride. Due to a f'kup on my part, I mnaged to pay through my checking account. (PayPal defaulted payment back to checking when I went to change some CC information. Damnit.) So now I've been fucked over twice, and have actually lost money...
So I was taken in a fraudulent auction for $402 for a BOSE Radio. Everything had checked out at first- the seller had positive feedback from a few prior auctions. PayPal had the account listed as verified. I still got screwed, and to date, still have had no contact with the seller.
After complaining to PayPal, aparently just to rub salt in the wound, had marked the payment as "Return Authorized: Pending" or something like that.
Well, I just got an e-mail back today saying that "The user's account is at 0. We are unable to get back any of the funds. Tough luck." And the "Pending" status has been removed.
The user's account is also now listing as "Unverified."
PayPal is nothing more than an online merchant account. They have the same protections offered to anyone who works with CC numbers- they just have no desire to do so! As far as I'm concerned, PayPal is as big of a fraud as this seller who stole my money in the first place!
PayPal won't do anything to get my money back, or to actually deter fraud in the first place... but they'll GLADLY take their percentage from the transaction!
posted on December 29, 2001 04:15:07 PM new
ebay has insurance coverage,you will get part of it back with ebay insurance.
most sellers are individuals who work from home and hold other job,have you tried called him?
is he still registered with ebay?
posted on December 29, 2001 08:30:03 PM new
If it was an auction on ebay, stopwhining is right, ebay has 200 insurance (-25 deductible) and PayPal has another 200 insurance. Also, talk to your bank, maybe they'll reverse the transaction. It's very unlikely but some banks are nice. Than PayPal will be forced to do something since otherwise they will have to eat the loss.
posted on January 3, 2002 11:35:34 PM new
It was a Yahoo auction, actually. They've more-or-less become a clone of E-bay. (Adopting near-identical text when if comes to auction policy, and now fees...)
They also have the $200 less $25 coverage, which I should be eligable to file for in another day or so. (Must wait 25 days... groan.) So there is a chance I won't loose everything.
As for the seller in question, I've been in contact with other buyers in the auction. We've obviously been had.
The seller's phone number, and e-mail address have both been recently disconnected. I'm guessing that their checking account was also closed out, since their PayPal status has changed from Verified to Unverified.
Before the disconnection, an individual that identified herself as the seller's girlfriend claimed that rumors of the seller's untimely death in Mexio were quite untrue.
I didn't press the issue at the time, because of PayPal's highly misleading (read: boldfaced lie) that my payment had already been reversed. My mindset- my money is coming back once the paperwork is dealt with. I have no need to harrass this person for further information.
(Complaint elaborated in the Partner Services:PayPal message board.)
A claim has been filed with the IFCC. The State and City police in the seller's area are next.
posted on January 4, 2002 09:37:59 AM new
please check out this website......PayPalWarning.Com.......here you will find a lot of important info on what paypal is really about...........
posted on January 4, 2002 03:16:11 PM new
"Pending Reversal-alerts us to an issue with a transaction-it does not mean that the transaction has been reversed to you."
The text does not read "Pending Reversal."
The text that PayPal places on payments in question is "This payment has been reversed."
If one *then* goes into the account details, in the bottom, it states "Pending."
My issue is that I have told you exactly how it works, yet you continue to accuse me of being evasive---I have covered how the process works in great detail, as well as attempted to clarify any confusion it may cause.
The text you supplied from the transaction does show a pending status.
posted on January 6, 2002 12:12:51 AM new
For my case, "This payment has been reversed." also shown my payment page but after a month Paypal told me they can recover any money from the seller. Where is the money now? It probably in Paypal's bank account.
posted on January 6, 2002 11:31:51 AM new
I understand that pending reversal is not a real reversal, but why not make that more clear on the website? You have explained it fully on forums but most PayPal users don't look at forums (until they have a problem, and even then most people don't know about them).
posted on January 7, 2002 11:34:10 AM new
Screenshot- Transaction Reversed
http://www.definitiveedge.com/paypal.jpg
Damon, you know that E-bay Insurance policy? ($200 coverage.) Yahoo has the same. Both require you to send proof of payment along with the claim.
Proof of payment is a nice printed screenshot of the payment, right there on PayPal.
And on the very top, it says in nice bold red letters "This transaction has been reversed."
To most people that read English as a first, second, or third language, this would mean that, well... the transaction has been reversed. Filing a claim stating that you have lost this money is going to either be denied, or looked upon as attempted fraud. (Becase, all the claims agent knows is right on the sheet- and it says that the payment was already reversed.)
Could I have a PayPal letterhead signed from you or another rep that explains that "This transaction has been reversed" does not actually mean that "this transaction has been reversed" and that it's just PayPal lingo?
Thanks.
[ edited by TMMamoru on Jan 7, 2002 08:04 PM ]
posted on January 9, 2002 09:57:38 AM new
I will be e-mailing you, but there isn't any new information I can provide. My account has already been updated once I was told there was no money to recover. I am writing on behalf of the other buyers who paid by CC, who still have not been contacted. I do not have access to their account numbers.
Should I get in contact with the other buyers and have them contact you- or just give you their e-mail addresses?
Thx.
[ edited by TMMamoru on Jan 9, 2002 12:54 PM ]
