posted on November 9, 2002 12:31:41 PM new
Hello PayPalDamon,
As I review the several comments by you, I noticed you try to help the best you can. My problem is I have $45,000 locked in my paypal account and it seems all paypal is doing, is delaying the releasing of our funds by requesting for more information. It is almost the fourth week since our business has not been provided with funds. We have faxed over our identification, bank records, utility bills, and tracking information for transactions over $500. However it seems our previous paypal accounts we had which were closed contained several charge backs. I was required to send $3,161 out of my own personal funds to retain the negative balances. I requested paypal to please transfer the funds I have in my current account to the negative accounts, paypal refused. I had no choice but to send paypal the funds so they may unlock our current account.
I immediatly sent the funds (cashiers check) to their Omaha PO Box office next day air. The funds were received and deposited immediatly by paypal. After paypal received the funds, I contacted them numerous times requesting paypal to free my account up. However each attempt only resulted for me to receive more requests by paypal in order for them to review my account once more. Previously paypal requested us to resolve disputes that were already closed, placed onto our account as non-receipt and or not-as-described. They required either a refund to be given and or an email from the customer that everything is alright. We had to take several losses in spites of getting our paypal account unlocked as we gave many customers a refund even though they received what they ordered. Just so we can get our account unlocked quicker.
Even though we cooperated with every single request from paypal, our account is still locked and paypal requires further information in order for the review department to review our account once more. I am frusterated, depressed and very stressed over this entire paypal lockup issue. After trying to explain to paypal that we have no funds to process orders, circulate inventory and pay employees, it seems paypal just does not care. Our business bills are coming and we have no funds to pay that either. We are unable to pay the electric, phone, water, internet and office building we are leasing. However it seems paypal just does not care, but to further delay the releasing of our funds by requesting for more bogus information.
I have explained many times all we are doing is a catch 22. We are unable to ships orders as we don't have funds for shipping. We are unable to process orders as we don't have inventory. We are unable to pay our employee's for the work they have done for us. We are unable to pay our lease, electric, water, phone and internet as we have no funds. Paypal requires us to resolve all pending and closed dispute on our account in order to have our funds released. We resolve all complaints, and then we contact paypal to release our funds. By the time they review the account, more disputes occur. We then are contacted to resolve those complaints before our account is released. A catch 22, it is an ongoing game that just does not end.
I am unsure anymore what it will take to have these funds released. We have cooresponded with every single request from paypal. We received an email tonight requesting for more information. The information requested was for a payment to be made to paypal for another negative balance on one of our previous closed accounts. It seems The Wall Street Journal did not cancel my account when I requested so about 6 months ago. They have been charging my debit card, which seems paypal was authorizing even though I had no funds in that closed paypal account. Of how paypal even allows a charge to be made even if their are no funds in the account, is not understandable. Not to mention a closed paypal account. I expect to be refunded as I terminated my services with Wall Street 6 months ago. I also expect this to be the last request from paypal.
Our account has well over $45,000 dollars, growing day by day as paypal allows payments to be accepted while our account is limited. With paypal leaving me without any business money to produce a successful online business, I am left with very little choices. I have been borrowing money from my parents and friends so I can eat and survive. I am glad I have many friends that have been helping me out. Just the other night, I wanted to take my life and be over with everything. After many nights of crying myelf asleep, I brought the little will power I have to go on. I will not allow paypal make me suicidal over their unethical business practices. I am trying to get my funds released before everything is over and something drastic happens,
paypaldamon, please help if you can - it seems you are the only one that wants to help customers of paypal. I have had this current account for over a year and have been doing busines with paypal over two years now. I can only imagine the type of publicity paypal would receive if someone were to commit suicide over paypal's unethical business practices by locking funds up and not releasing them to the account owner in time to save their business and or life.
Steve C
602-370-6981
[ edited by poorpal on Nov 9, 2002 12:42 PM ]
posted on November 9, 2002 01:07:15 PM new
I have emailed damon this morning. I hope he will respond quickly and help us get our funds released. Thanks for your support,
posted on November 9, 2002 03:43:01 PM new
paypal damon does not work on weekend,so the earliest will be monday.
you keep mentioning 'previous paypal accounts'?
how many previous paypal accounts do you have??
chargeback can take 2 months or more to come into paypal and from what you are describing ,you have had a few of these chargebacks with your previous accounts and current account??
good luck,i hope it gets resolved soon.
posted on November 10, 2002 11:48:15 PM new
Hello,
Can you please reply with a url to the paypal section, Thanks. Just a notification, I JUST received yet another email from paypal requesting for more information to further delay the release of our funds. The same information that they confirmed they received long ago. Just shows how much on the ball this company is,
posted on November 11, 2002 05:30:27 AM new
it is this site under auction watch other services,go in there and there is one for paypal,one for c2it and one for others.
if your average chargeback is in the thousands,i can see them locking up the entire 40k.
getting damon paypal attention is the best and speediest way to resolve this problem of yours,good luck
posted on November 13, 2002 07:07:10 AM new
Poorpal: Typical Paypal. Stall stall stall some more. Illegal. Do you have your money in the money market account (the one that pays interest). In that case file a complaint with the SEC and quickly you will have the money.
[ edited by Flaoisland on Nov 13, 2002 07:09 AM ]
posted on November 13, 2002 10:32:52 AM new
Been there done that with paypal just this year. I will never use pay pal again and I advise everyone else to do the same. There is absolutely NO seller protection. What about these people who get their stuff and still file a chargeback and never make it right with ebay or Pay pal and because of them you get totally screwed! Does Pay Pal actually think if you try and contact a buyer to make it right that they will. They won't and the seller ends up losing lots of money! I lost over $10,000 to pay pal this year and received lots of grief from customers because they sent us the money but we were unable to receive our funds so therefore we could not ship for items that really and truly were never paid for.
SELLERS BEWARE OF PAYPAL.
I use C2IT and Money Orders only now. I think if everyone would switch to another company, Pay Pal would be NO MORE!
posted on November 13, 2002 01:07:25 PM new
It has been close to a week now and paypaldamon has decided not to reply. I have emailed him numerous times and no response. Our customers are becoming very angry as we are unable to process their order. Why does Paypal do this to both of their customers?
We are now forced to close our business and email all of our customers notifying them they will not be receiving what they ordered because of paypal's unethical business practices.
We will now be seeking legal recourse on paypal due to their unethical business practices. We are compiling all of our information so we may join the one of the two class action law suits.
It seems paypal does not want to take both of their customers serious and just want to continue playing games.
posted on November 13, 2002 08:35:11 PM new
I have emailed him several times, it seems he is either on vacation and or ignoring / deleting them as there has been NO reply whatsoever. However I spoke to someone very friendly via telephone who sounded very convincing that their willing to help. I hope he will as the account has over $50,000 right now.
posted on November 15, 2002 05:28:59 PM new
I can really sympathize with your situation but I have to agree with trai, I've been doing business with PayPal for over a year now, and have had zero problems.
PayPal is NOT a Federally insured bank, or a customer dispute resolution service. Why anyone would use it as such is out of their mind. PayPal is a business that charges a fee to be a middleman between your customers and you, They are just like Visa, Mastercard and any other credit service...
Information that may help everone !!
When I get paid by a customer via paypal, I IMIEDIATLY transfer 99% (Leaving the 1% for PayPal Fees)of the funds to my bank account where my funds are 100% federally insured, It's free and it only takes a few seconds. I rarely let my paypal account get up to $500, unless I sell an automobile or surplus merchandise, much less
$45-50,000 ???. Geesh....
I would seriously cunsult an attorney, and Ebomb, call, and generally be a "thorn in the side" of PayPal until they where forced to respond to my messages...
My sympathies and Good Luck on clearing up this issue with PayPal...
posted on November 17, 2002 01:42:03 PM new
trai, we know paypal is not a bank. When our account was locked, we had nearly $10,000 inside the account. Over the 5 week period, it has grown to over $50,000. The website has Paypal's shopping cart which is paid directly to our paypal account.
sporttimepiece, we usually withdraw majority of the money, however we leave funds in the account in case of chargebacks. If our funds are not released by next week, we will be consulting an attorney to join one of the two class action law suits.
I have also forgot to mention, our current attorney requested us to contact paypal to get their legal departments information so he may contact them. I was refused to be given this information unless I have a Subpoena. I find it very difficult and very frustrating dealing with this company.
Why has PaypalDamon not responded yet? He is usually so good in responding to threads on this message board bashing paypal. They must know THEY ARE IN THE WRONG and there is nothing to say.
posted on November 17, 2002 03:36:53 PM new
If even though he is on vacation and or fired. Paypal should have at least someone view the negative posts, users are making against Paypal. It seems this company wants to help us resolve this issue, but when I do not receive a response from Paypal for nearly a week, it makes me believe they do not wish to service us.
posted on November 17, 2002 04:40:12 PM new
you said it was 10k when they locked up the account and you were still accepting paypal on your site,and now it is 50k.
why dont you kill your paypal shopping cart when account is locked up??
posted on November 17, 2002 05:08:35 PM new
I guess I have too much faith in paypal in having these funds released to us. However if we are unable to retrieve these funds soon, I already have a new merchant account in the works. I am unsure how Paypal can lock up ccounts like this and just say comply, comply, comply without any arbitration. We have complied with Paypal since day one. I do not know why they play these little school yard games with a business that process's over $40-$60k a month.
posted on November 20, 2002 04:50:30 PM new
It's not what you say that counts, it's what you see and the lawyers call it a paper trail - keep one. Personally, I have had no problems with PayPal but on the flip side I know what it's like to lose everything suddenly; I did the beginning of this year and more than likely for good. The stress is overwhelming and a hundred fold if you have little ones. If you go with the class suit you can kiss your money goodbye for a long while. You should send the a notarized copy of all your documents at once via registered and when you do finally speak with someone maybe you will be on the same page as well as more paper.
the holidays are fast approaching, i hope it works out for you and are able to enjoy your holiday.
posted on November 20, 2002 06:38:52 PM new
if you have your own website and your transaction is in the thousands,you should have your own merchant account which comes out cheaper than paypal.
a chargeback is a chargeback directed at the merchant,not the servic provider,be it paypal or a bank,you still have to deal with it.
but a bank would have someone who comes to the phone/
posted on December 2, 2002 02:11:50 PM new
Ah... I love it. Every time I decide to check back in, there is always somebody like Trai defending PayPal, with another voice yelling warning somewhere from out their ass.
"I've had no problems..." "The horror stories are just exaggerated..."
...*but* "...you shouldn't have had THAT much money in the account..."
Bullsh*t. PayPal is a buisness that deals with money. If they can't be trusted with $10,000, than they can't be trusted with $10, either.
And they've proven time and time again that they have no idea how to operate.
Poorpal- sorry you've joined the ever-increasing list of people that PayPal has screwed over. Keep on them, and if you're lucky, eventually something will be done. In the meantime, keep a accurate record of all transactions and make sure to file a complaint with the FTC.
posted on December 8, 2002 12:55:54 PM new
did you close down your site, poorpal?
I understand how you mistrusted paypal and thought they would release your account, hence the reasons for you to keep their shopping cart on.
I hope they will release your account, I truly do. Occasionally I have read of people (a very few amount) that have their account released for no reasons what-so-ever.
It is obvious PayPal is just keeping your money to build interest for themselves.
I know it may be hard, but you should consider starting your business back up, start accepting payments via other method, or as you said you would do, setup your merchant account.
You should also contact the buyers and work something out with them...
hmm. I really wish I have something more informative for you, all I can say is that I'll be sure to keep you in my prayers.
Good luck with everything, as you said, dont let this bring you down. It seems that you have a very sucessful business that makes quite an amount per month, I dont think you should give that up, dont let paypal's unethical business practice stop you.
posted on December 8, 2002 02:17:42 PM new
also remember ,when there is a customer chargeback,deal with it,dont run away and hide.
this is what happens when someone ran away from past chargebaks by disappearing and then re appear with a different id.
posted on December 10, 2002 06:50:55 PM new
I believe that you should be in immediate contact with an attorney. An attorney will immediately be able to assist with your frozen accounts and assist you in resolving the closed accounts with PayPal. I am truly amazed that anyone would not hire a lawyer to represent them in a situation such as this. You are just spinning your wheels, hurting your business, and destroying your reputation while you attempt to resolve this matter on your own. Go to a lawyer first thing Wednesday morning.
