posted on March 15, 2007 12:39:26 PM new
Hello chasedxpress,
Due to the unusually heavy site and listing traffic in response to eBay's $.20 listing day on March 14, many customers experienced slowness while accessing the site, launch latency and errored listings, post-sale latency, and potentially slowness in accessing Customer Manager. In cases where listings display "verification of launch not confirmed" or "ambiguous launch" errors, please be sure to check eBay to make sure that the items did not launch prior to resubmitting them. If the items did launch, you may import them using the Import tool in Sales Manager.
We are currently reviewing every element of the site infrastructure and transaction logs to determine the exact cause of the site slowness and any launch latency. We are also performing several optimizations starting immediately that should have a positive effect in the near term. We have performed very well in recent listing promotions, so this issue has us surprised, obviously embarrassed, and certainly doubling our efforts to prevent any future occurence to regain the stellar performance you've come to expect.
Please accept our most sincere apologies for the inconvenience and frustration you experienced, and please rest assured that eradicating this type of performance issue is a top priority for us.
posted on March 15, 2007 06:45:23 PM new
Your apology is nice but it does not help pay the bills. I demand a refund of at least 2 month of Vendio Fees.
