posted on January 2, 2001 03:39:23 PM new
Dear AuctionWatch Members:
In November AuctionWatch announced that it had formed an alliance with ExchangePath to serve as our preferred provider for payment services. We hoped that this partnership would allow AuctionWatch members to utilize a robust payment platform and thus make your auction experience easier and more profitable.
Since the ExchangePath launch, we have been monitoring AuctionWatch customer feedback from both buyers and sellers, and have become increasingly concerned about ExchangePath's inability to respond to your needs. Because of this, we will no longer offer ExchangePath as a payment provider option on the AuctionWatch site beginning today, January 2, 2001.
Effective today, your default payment preferences will not include ExchangePath for newly created, inventory, and relisted auctions. If you would like to add other payment options to your global preferences, please click on the following URL (or cut and paste the following into your browser): https://secure.auctionwatch.com/my/acct/seller_global.html
Post Sale Winning Bidder Notifications (WBN’s) that are generated for active auctions launched before January 2 where ExchangePath is listed as a payment option will be serviceable to your buyers until January 15. This means that buyers will be able to pay using the ExchangePath payment option through January 15. After January 15, the ExchangePath payment option will no longer function, however all other parts of the WBN, including other payment options, will work as they always have.
You may access your account to withdraw verified funds via the ExchangePath site at www.exchangepath.com . You will need to enter your ExchangePath user ID and password.
If for any reason you cannot access your ExchangePath account, please send an email to [email protected] and let us know what your ExchangePath user ID is and we will work directly with ExchangePath to facilitate access to your account. You may also contact ExchangePath via email at [email protected] or toll free at (877) 890-4885.
We regret any inconvenience this may have caused you. We will continue to provide a breadth of partners to enable payment functionality and will integrate other payment options with appropriate levels of stability and customer service.
Please accept our best wishes for a Happy and profitable New Year.
Regards,
Chris Barker
Vice President, Customer Service
AuctionWatch.com
posted on January 2, 2001 03:58:14 PM new
It would be nice when I check PayPal as one of the forms of payment I accept (in A.M.) if it would show on my auction that I accept Credit Cards .. I have to revise every blasted auction if I want that to show under payment options up top!
I have a memory like a steel trap .. unfortunately it's rusted shut!
posted on January 2, 2001 04:14:06 PM new
Bravo cbarker....Very professional
tuition44years
One workaround is to select that you accept off line credit cards (Visa, M/C) and it will list how you want it to on ebay.
This will work as long as you don't have AW automatically list your payment options at the bottom of your listings.
posted on January 2, 2001 04:19:09 PM new
Thank you, Digitalman .. this has really been bugging me! Great solution!
I have a memory like a steel trap .. unfortunately it's rusted shut!
posted on January 2, 2001 05:30:47 PM new
Good for you AW! It's nice to see an auction services site that admits there's a problem and does something about it.
Maybe this will help alleviate some of the "blame the customer" mentality on these boards.
posted on January 2, 2001 05:50:38 PM new
cbarker -> Yahoo! Thank you for listening. I for one found it utterly amazing that it took complaining multiple times here in one thread to get my account reactivated by EP since they shut it down only because I signed up with Discover... They wouldn't reply to my emails and it was only through a post here they decided to finially help.
Oddly enough it was just today that I verified my withdrawl of $59.25 (the AW free listing day payment+bonus, though strangely missing 3 listings I did do) made it to my bank, and I PROMPTLY closed my ExchangePath account this morning!
My PayPal account is gone too... It's nice to be back with a lot less worries about payment again, and no noticeable drop in bidding, in fact MUCH higher than 3 and 5 weeks ago, now with only moneyorder/check listed as payment types!
tuition44years -> The reason they don't auto-check, and the reason you should NOT check "visa/mc" on eBay is that you do NOT take visa or master card payments. You take PayPal payments, which fall under Other.
I have had at least 4 bidders actually email me thier credit card info at the end of an auction thinking I take credit cards directly when I used to check that option.
I also had one escalate it to eBay support and I was told that unless I have a merchant account, I cannot say that I take a credit card as a form of payment. PayPal is forcing them to sign up for another service in order to pay you, one of which ways (which PayPal is even limiting to buyers now...$1000 in charges to cards) is a credit card. That is not the same as you directly taking a credit card payment.
I would suggest you not check those options, and instead choose "Other" and/or "See description for payment methods" instead.
posted on January 2, 2001 07:32:59 PM newChris...thank you! You know what? I don't use Exchange Path...don't even sell on eBay or anywhere else. But I admire the heck out of you (and AW) for owning the issue, being straightforward about it, and making a fine statement with solutions for users.
I'm impressed...ask Mark...that just doesn't happen. Bravo!
posted on January 2, 2001 09:38:00 PM new
Please get rid of PayPal now! They locked my account on 10/24 and still have not resolved it. I have called, emailed, and faxed multiple times. I have jumped through every hoop they have given me. I only ever took money from 2 or 3 people and they claim fraud. All friends, they are full of BS and the fact they still have my $800+ is really pissing me off.
I've written about it on these forumns many times and they are still too stupid to help me. Common sense would tell them to please help me so I shut up and quit blabbing about it here. So you can see how dumb they are. UG! It's soooo frustrating.
I just want my money back, and my account closed. If they would have fixed it in a week I would have been happy and stayed but now I just want my money back and to have nothing to do with them!
posted on January 3, 2001 05:24:15 AM new
No customers are willing to use it anyway, I haven't had a soul request them as yet and have been accepting them for a month or two, when they closed down all the accounts I tried to deal with their customer service dept., wow, what a mistake, I got one of the most incoherent people I have ever dealt with, finally they did something to open the account back up, I transfered all the funds from the free listing thingy and closed my account!
posted on January 3, 2001 06:08:34 AM new
I knew I was dealing with a class act!
I was concerned when I watched the hype here over PP, and even more concerned when the "get money" for using ExchangePath started. I am still concerned about the partnering with PP.
I don't really want to use third party payments, but I enjoy using the function myself when I buy sometimes, so why not offer it to my customers? So far, only a couple have ask why I don't offer PP --I send them here. I feel that Billpoint is very easy and I feel good about displaying their logo. When I no longer feel that way...I will quit them.
posted on January 3, 2001 06:42:09 AM new
Way to Go AW!!!
I'll really be saying Yippee once the money from my ExchangePath account actually hits my bank. As of this morning, my account there is $-0-! We haven't had any problem with ExPath but it seems like a proverbial "run on the bank" will surely follow.
PayPal is still Number 1 followed (and growing quickly!) by BillPoint! ExPath attracted just two of my customers.
Heck, at least we got a Free Listing Day out of this!
