posted on February 28, 2001 07:09:49 AM new
My worst fears have come to fruition. In October we shipped 2 large cartons to Australia, surface parcel post with insurance. Very costly over $80. but the items are worth $1000. US.
Customer felt it would take about 3 months.
Well we are now on month # 4 and no sign of
the items. And yes, they have recieved other items shipped from this part of the World
in the same time frame.
I went to PO yesterday, they handed me a 4 part form and told me to bear down and fill
out two of them (one for each box). ANDthen he said, "you know this is going to take months to resolve."
Question does anyone know if there is
some action the customer can take on his end
to help speed up this process? This is my first tracking for ANY shipment domestic or
international.
Thanks for any help.
posted on February 28, 2001 10:25:27 AM new
My title doesn't clearly state it but I am
looking for input HELP!! from anyone who has gone
through this procedure on an international sale .... how long did it take? Is there anything the recipient can do on his end ex.
with customs to try to expedite. This is an
institution that is waiting for the item.
Any help or ideas greatly appreciated.
Thanks
