posted on April 20, 2001 05:12:39 AM new
I seem to remember at one time that ebay used to remove members who had a large number of bid retractions. I have one member who has left 8 bid retractions in the past month. If reported to SafeHarbor, would they remove this User ID? Any help would be appreciated. Thanks!
posted on April 20, 2001 05:29:21 AM new
I doubt SafeHarbor will consider 8 retractions in a month "too many". I've reported bidders who had more retractions than that in 1 week and got their canned response saying they couldn't find anything wrong.
However, I recently reported a bidder who had 24 retractions in 7 days and ebay immediately NARU'D her.
I would like to know what ebay considers "too many" retractions. I personally don't think retractions should even be allowed.
posted on April 20, 2001 06:55:41 AM new
ExecutiveGirl,
I agree... I hate bid retractions. I've tried to find out how many ebay considers as "too many" as well... and haven't had any luck. Anybody out there know for sure?
posted on April 20, 2001 09:51:43 PM new
I bid an auction that started on 4/16, on 4/17, but didn't outbid the other person. This morning, I get two different bid change emails and I see
posted on April 20, 2001 10:04:13 PM new
I had a bidder that retracted a bid. His record was 13 retraction is the past 7 days, 34 in the past month, 45 in the past 6 mos.
I emailed ebay and asked when do they concerned it enough retactions to can a bidder. Two days later I get a canned response about feedback.Huh?
Well, now he still has the same retraction record. But also had a total of 4 negs and he is NARU! Obviously, he just like to bid on things with no intention of paying for anything.
posted on April 20, 2001 10:09:02 PM new
While this may sound stupid, what does NARU mean? I just know that it is bad but I never learned what it is. I guess it is a good thing because I have never had that experience in my 3 years.
posted on April 21, 2001 09:35:44 AM new
That's right NARU doesn't mean they got kicked off. I know people that just asked Ebay to cancel their account because they didn't want to keep it anymore. For example, if you were going on a two year trip to Europe for business you are not going to be using your account to bid on collectibles because you would just have to ship it back to the US. Or maybe you registed for Ebay a few months ago and changed your mind.
It makes sense to have them close your account because that way nobody can hack into your account and run up a huge credit card bill by listing thousands of auctions.
Sometimes sellers will close their account after a few years, but never have a negative FB. For the mere fact that they no longer have the time to do Ebay because their land/store is keeping them busy enough is a valid reason that Ebay will accept. Remember, you can have multiple accounts and some people have (and should) separate accounts for business and personal uses. The person might still keep a personal account to buy things.
Thank you for taking the time to contact us with this information. I
have reviewed the information that you have provided and wanted to let
you know that eBay recently suspended the member that you alerted us to,
for this type of activity.
Thanks again for reporting this to us. eBay does rely heavily on our
users to help us identify and take action against members who are not
following Ebay rules and policies.
When good members make the effort to address these issues it makes eBay
a better place for all of us. We appreciate your membership in the
community.
Regards,
XXXXXXX
eBay SafeHarbor
Investigations Team
___________________________________________
In summary, anybody with 19 retractions in a week gets suspended, or 47 in a month, or 53 in 6 months...
New rule, and I hope you agree, anybody with more than 10 retracts in 7 days gets sent to Safeharbor. I can honestly sympathize with someone who notices an error and retracts their bid within 5 minutes of thier first bid as long as there is at least 1 day left. But when they retract on the last day and then rebid that is abuse.
The worst part of this is that all of this bidders bids were in the collectible coin categories. There are thousands of the same coins so if you are outbid you find another one in 10 seconds. But when they retract you can be left with buying two coins at a couple dollars each. If you are only looking to fill some holes in an album to give as a present it is just annoying to end up buying extra items that you will eventually end up reselling.
posted on April 21, 2001 03:32:02 PM new
I agree that some of the examples here are outrageous. But there is a good reason for the retraction.
Under my buyer ID, I was bidding on some German auctions. The decimal period is indicated by a comma and not a period, so when I entered 1.00 for the bid, it interpreted it as 100! I only noticed it after 5 bids, when I went to my ebay page - I was horrified, imagining I might have to pay 100 times more than I wanted to!
I was able to retract them and have been careful every since, but it was wonderful to be able to get out of that hot water! This really should probably be the only reason allowed for retracting.
