posted on April 15, 2002 09:21:37 AM new
I don't know if you remember but a few weeks ago I wrote about a customer who's item was lost in the mail. The customer wanted the item no refund etc...
The item was delivered after 40 days and when I wrote to ask him if he did get it he responded with "Yes I did but the condition is not as you described, the vinyl is in poor condition"... I may have taken this to heart, but it was a FACTORY SEALED record... He would like a better copy..
I am sure now that this guy is a lunatic... I asked him if the record was factory sealed...no answer..
posted on April 15, 2002 09:42:53 AM new
Oh gee, you upset his plan. You see you were supposed to ask him to keep the vinyl disc and just send him a new one.
To me, it isn't that this guy is a whacko, as he is just playing the angles. There are a few too many buyers who try this sort of stuff (ask any clothing seller!) and good sellers like you can easily be taken.
When I get the once in a blue moon conniver, I read the feedback, especially the positives, very carefully. If I start to see seller notations like "patient with missing package" I get suspicious.
I sell videos, cds and dvds. I do get reports of defective dvds and pay the postage to have them sent back. I check them over, and if a problem, replace them. Here the customers who send them back have been 95% correct; those that don't send them back have a reason, don't they?
