gc2
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posted on August 29, 2002 11:31:43 AM new
Does anyone know who Damon's superior is, and how to contact her/him?
My son has a problem with Paypal, which I/he/we posted in the Paypal forum. Damon responded, and we went to emails.
I last emailed Damon on Sunday (not expecting him to respond until Monday), but he has never replied.
I posted again in the thread - but before Damon answered, others had posted to it, and when Damon finally posted, a rather lengthy reply, it was only to defend himself against these other posters - but not one word about our problem!!!! Very, very childish and immature - much more concerned about his personal feelings rather than ignoring his detractors and doing his job.
(He is the only "customer representative" I have ever encountered who had to be carried around on a pillow by his customers. In my experience, it has aleays been the other way around!)
I posted to the thread again, and have had no reply at all. My son has emailed again, but (the last I heard) had not received a response.
So - since there is still a problem, and it appears that Damon can't or won't help resolve it - we need to go 'up the ladder' - assuming there is one.
Anyone, anyone?
[ edited by gc2 on Aug 29, 2002 11:33 AM ]
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paypaldamon
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posted on August 29, 2002 11:52:45 AM new
Hi,
I have talked to your son about the issue. I have asked for specific information to resolve it. Until it is supplied...there is very little I can do.
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gc2
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posted on August 29, 2002 12:56:14 PM new
Damon, this is really strange!
When I posted to you in the Paypal thread, you wouldn't answer. But when I posted here on the EO board to others, voila! - an answer! (Everyone please take note of this magic trick.)
However, let us be factual.
I have an email from you (shall I post it here?), telling me exactly what I could do to resolve the situation.
I did what you said - on Sunday, 8/25 - and the "issue" still is not resolved (as of Thursday, 8/29).
So, were your instructions to me inaccurate?
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tomyou
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posted on August 29, 2002 12:56:42 PM new
If I remember right it was a problem you created with letting you son use your credit card and his name not being on it. It is a simple problem to fix but you seemed to wanted to get it fixed without having to do anything yourself when it was your actions that caused the problem to begin with. not meaning to be harsh but facts are facts.
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gc2
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posted on August 29, 2002 01:05:17 PM new
Tomyou: "If I remember right it was a problem you created with letting you son use your credit card and his name not being on it. It is a simple problem to fix but you seemed to wanted to get it fixed without having to do anything yourself when it was your actions that caused the problem to begin with. not meaning to be harsh but facts are facts."
No one has ever denied what created the problem.
But you are very much in error for the rest of your post.
Apparently it is not an easy problem to "fix", as it still had not been "fixed", nor was I unwilling to do anything myself to get it "fixed", as I have done what Damon told me to do to and it still isn't "fixed".
And the topic of this thread, and the only question asked, was if anyone knew how to contact someone who is over Damon (his 'superior').
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paypaldamon
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posted on August 29, 2002 02:25:32 PM new
Hi gc2,
Emails were sent to you a little while ago about the issue.
We didn't receive any documents on the matter, but I did offer an alternative solution (requiring an ok from both parties connected to this).
AuctionWatch is not the only forum I work in. I will not always be able to respond to a post first.
I can post the times the emails were sent to you as well.
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gc2
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posted on August 29, 2002 03:19:48 PM new
Damon, I have indeed received the email you have mentioned.
If you can do what you have suggested, it sounds like a workable solution to me, and I feel my son will approve it as well.
Your effort is appreciated.
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GU1HToM
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posted on August 30, 2002 06:59:05 AM new
My only question is why do PAYPAL's Customers have to come here to AW to get customer service anyway?
Shouldn't this be something that they should take care of without using an outside message board?
I think that says more about the company than anything else.
Funny how you need to take a problem public in front of an audience to get it resolved.
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RB
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posted on August 30, 2002 08:11:35 AM new
gc2 ... have you tried contacting his Mom or his wife?
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Libra63
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posted on August 30, 2002 08:15:59 AM new
GU1HToM -
In the lower part of this Message Center, AW has provided a place for people to go and write to PayPal. Damon surfs through most of the message boards to see what problems the sellers or buyers have, as that is his job. The reason he stops in here sometimes is because people don't use it. This is where this should be not here in the EO.
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uaru
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posted on August 30, 2002 08:38:33 AM new
GU1HToM Shouldn't this be something that they should take care of without using an outside message board?
I think that says more about the company than anything else.
Maybe when eBay has control of PayPal then Damon won't be responding to problems on the message board and will operate like eBay. Will that make you happier?
The fact PayPal does adress problems on message boards I'd think would be a positive thing.
Frankly the way that AW has allowed the PayPal forum turn into a heckling fest is disappointing. It wouldn't surprise me if AW stops being one of the PayPal supported message boards. A person posts a problem and then then a pack of hecklers decend on the thread without any attempt at geniune help. There's a few real wackos (and that's being kind.)
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rgrem
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posted on August 30, 2002 08:41:45 AM new
gc2 says "Damon, I have indeed received the email you have mentioned. " After establishing email contact with damon, I wonder why gc2 is still coming back here. These reps such as damon are really put on the spot. Customer dumps on them and they can't, or choose not to, really reply in kind. So all we really see is one side of the issue. Not fair.
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RB
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posted on August 30, 2002 08:45:31 AM new
The squeaky wheel always get the grease. The fact that the PayPal forum is so full of unhappiness must mean something.
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uaru
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posted on August 30, 2002 08:54:36 AM new
RB The fact that the PayPal forum is so full of unhappiness must mean something.
The fact that PayPal is on over an estimated 75% of eBay's listings and eBay is aquiring them and ditching BillPoint might mean something too.
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tomyou
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posted on August 30, 2002 09:43:50 AM new
another simple fact is there are about 5 people who make 95% of the post on the paypal board and it has become basically useless because of there endless conspiracy and poor little oh "fat boy" me attitudes. Just count the posts and look at whos makes them and you can easily see that.
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eagleedc
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posted on August 30, 2002 09:55:19 AM new
Let me get this straight: You let your son have your credit card number, then he used it on something you did not authorize? That is credit card fraud if I am not mistaken.
Well, it looks to me like you need to file a stolen credit card claim, and have your son arrested. Either that or buck up and accept responsibility for your son's actions (which your legally responsible for until he is 18 anyway) and pay the bill. If you cannot trust the child, do not give your numbers out. Why do parents always try to shirk responsibility? Be a man, accept it.
Anything PayPal does to help you resolve an issue issue like this is completely gravy as far as I am concerned. They are paying people a lot of money in hourly wages to help you fix your mistake. Be grateful they give you the time of day at all.
my 2 cents
-eagleedc
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robertsmithson
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posted on August 30, 2002 10:00:57 AM new
I love PayPal.
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rayneman
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posted on August 30, 2002 10:45:30 AM new
Hey Eagleedc
Right on brudder
Say it like it is.
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trai
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posted on August 30, 2002 10:58:41 AM new
eagleedc, rayneman
Before you assume anything, read the entire thread by gc2
She knows she made a mistake and is looking for a resolution with paypal on the matter.
Her other thread is on the paypal board on aw. That should clear some things up.
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gc2
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posted on August 30, 2002 11:58:46 AM new
And we cry and moan because our bidders don't read......
Thank you, Trai, for bothering....
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GU1HToM
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posted on August 30, 2002 12:07:21 PM new
I agree it has become a heckle fest in the PAYPAL section.
But my point is...
no matter what the problem or issue,
Shouldn't it be resolved thru PAYPAL's own resources?
I mean If I had problems with my bank I want to talk to them. I would not go pointing it out on an outside board unless I was unhappy with the resolution.
So now here is a place where many former PAYPAL customers are basically pointing out that they did not get the resolution that satisfied them.
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tomyou
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posted on August 30, 2002 01:02:20 PM new
The boards were not originaly created along with paypal to help resolve disputes. it was a general "paypal" topic board much like the e-bay board. Paypal took the initiative and had a rep that was viewing various boards and created the position damon now has and that is trolling these boards looking for oportunity to help the customers. In a way it has backfired because the people who don't get things settled exactly how they want it no matter what they did wrong go on endless rants and turn every post into there own personal venting grounds. This does not help the ones who come along and have a legit problem that damon may be able to help on. and larger more "illegal" matter like having someone else use your credit card to set up accounts and conduct business can not be resolved simple in just a couple of days.
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eagleedc
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posted on August 30, 2002 01:28:51 PM new
trai: thanks for pointing that out. I was not aware of the paypal section of this board (somewhat new to these forums) and there is no link to the origional thread.
gc2 sorry I didnt know the whole story, I was only posting on what I saw in this thread. I retract. Good luck dealing with paypal.
eagleedc
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RB
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posted on August 30, 2002 01:48:17 PM new
damon ... is trolling these boards looking for oportunity to help the customers. In a way it has backfired ...
That's called "selective trolling" ... he only selects the easy ones, posts a nice answer, and comes out smiling like a rose.
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tomyou
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posted on August 30, 2002 02:02:41 PM new
Hey RB don't you have a few more powersellers to try and find something to turn them in for. Seem your against e-bay and against paypal so maybe it's time to take a load off and go back to that 9 to 5 desk job 
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kengraham
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posted on August 30, 2002 03:29:48 PM new
Could I get PaypalDamon's email address?
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trai
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posted on August 30, 2002 03:55:22 PM new
[email protected]
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