posted on December 21, 2002 03:55:51 PM new
received an email from buyer telling me that she received package from me, it was completely sealed when it arrived but when she opened it, it was empty. She said, she looked at the envelope it was
completely flat, not recognising the return address she
thought it may be a gift certificate from someone. She
opened it and it was completely empty there was nothing inside of it. I know for sure I put the ring in the box and then put it in Priority Mail envelope.
It was insured but I am not sure that I can file for insurance claimed because delivery confirmation shows the package has been delivered and the package received in good condition.
What should I do now? Any suggestion?
posted on December 21, 2002 04:03:07 PM new
If you have the postage receipt, you can find out the exact weight of the envelope when you mailed it. Your buyer can weigh the envelope. If the envelope weighs less than when you mailed it, you have proof that the ring was in the envelope when you mailed it.
posted on December 21, 2002 04:17:32 PM newwas insured
Tell them to start a claim with the post office. They will have to sign the claim form. If they start to whine that they do not want to do this then you will know that they are pulling a fast one on you.
Would not hurt to try and see what the post office says.
posted on December 21, 2002 04:44:31 PM new
Unless you have contacted Alszheimers & for got to put the ring in the envelope, this is a scam. I don't believe for a NY minute that U tried to screw the buyer.
posted on December 21, 2002 05:12:27 PM new
I had something similiar happen with wallpaper. The woman told me the package was sealed & didn't appear to be tampered with. She claimed only 1/2 the rolls were there. She had paid $100+ for this purchase & had refused insurance. I had purchased insurance anyway due to the value of the purchase. I *knew* all the wallpaper had been shipped or I would have had 7 rolls of paper hanging around - not something I typically sell. She had every excuse in the book for not filing the insurance claim & trying to get me to reimburse her. Finally she just went away. Never left feedback either.
posted on December 21, 2002 05:13:38 PM new
Could someone at the post office have opened it and taken the ring and re-sealed it? Or a family member ( a kid ) before the adult got to it?
Otherwise it does look like a scam on the buyer's part.
posted on December 21, 2002 05:32:09 PM new
it is possible during the xmas rush to have a senior momemt,may be you will soon hear from another bidder why you sent her a ring she did not bid on?????
usps theft is not uncommon,if they can feel there is a small jewelry box,they assume there is a piece of jewelry inside.
i have heard with boxes,they can slit open the bottom part and reseal it.with priority envelope,may be they can use another envelope and write the addr on.
i would compare weight and if possible ask her to scan the handwriting on the envelope.
i am surprised everyone is shipping jewelry in padded envelope,it should go in a box.
posted on December 21, 2002 05:43:21 PM new
I had an international buyer email me after buying a vintage coat, asking where item was.
I told her it was mailed by air 4 weeks before and when I gave her the exact time & costs from my receipt, never heard from her again !
posted on December 21, 2002 07:03:25 PM new
I send jewelry in a bubble envelope but not by priority but 1st class. If the jewelry is going priority I use a box. I haven't had any problems with the jewelry in the envelope because I use a box insert it in a ziplock bag and then wrap extra bubble wrap around it. I do insure every package that I send like that. What else is done is that my husband does the packaging and almost the whole envelope is engulfed with tape. Thank goodness Big Lots sells the tape for a buck.
posted on December 21, 2002 08:46:34 PM new
Libra: What is BigLots?! Tape for $1 sounds really good, if it's the strong sealing tape, about 2" wide.
I have to tell you all, I just heard from a buyer who said a package I'd mailed from So. Calif. to San Fran via priority mail took 6 days to get there and the priority box looked as though it had been dropped in a puddle of water. The water, she said, had seeped under the tape and blurred the address. I've never heard of that happening. She's guessed they had to give it to a special scanner/dept. or such to get the address from the blurred ink. Yikes. And that was the ONE p.o. tape receipt that I hadn't saved, for some reason, so I had no real proof I'd mailed the dang thing. That was a close one.
posted on December 21, 2002 09:15:52 PM new
Big Lots is the KMart discountinued items store, right? It was called McFrugals for a long time. I use to buy the tape there but since I use a lot of tape buying 6 huge rolls of quality tape at Staples for $13.85 is actually a much better deal.
I have received a lot of jewelry bought from ebay in bubble mailers and most sellers wrap the items VERY well. It's a lot better to see First Class Mail s/h for $2.50 than to see $3.85 for Priority Mail for a very small amount of inexpensive jewelry.
posted on December 22, 2002 04:31:30 AM new
It sure seems to be the "I wanna score something extra for myself" time of year.
A gold buyer claimed that I shorted him on weight and demanded return privileges. I sell a lot of this stuff and have never had anyone claim before that they were shorted. Even so, I'd take his complaint more seriously if he hadn't been emailing me multiple times since I listed the thing. First, he wanted to know how long after the auction ended I would report him for non-payment. Then once the auction ended, he told me he couldn't pay right away. I filed NPB and gee, he found a way to pay (with an odd-looking money order that may have been bogus), but emailed me several times a day bugging me to ship. Then, as above, it was "You've shorted me."
26 positives, 2 negatives. I told him to stuff it. I wouldn't be surprised if my bank rejects that money order.
A jewelry buyer claimed she never got her two items shipped a month ago. She paid only for shipping; no DC, no insurance, no nothing. She's filed a fraud report. And of course those items have not been returned by the Postal Service.
Now that eDC is 13 cents for first class, I'm using it on everything that goes out, and boy is that time consuming. Wish I'd been using it when Little Miss Fraud reared her ugly head. Since many people don't understand exactly what DC is, I'm sure it will forestall at least some future attempts to scam us.
Edited to add:
We're raising our s/h on January 1 to help pay for the added cost of eDC. So if you're a buyer, you can thank your fellow want-something-for-nothing buyers for making this necessary.
[ edited by fluffythewondercat on Dec 22, 2002 05:49 AM ]
