posted on March 18, 2003 02:48:26 PM new
My buyer won an auction and never sent payment. So I filed for NPB.............and still nothing from them..................then I checked and she has high feedback, and only 3 negs, so I decided to write to her and give her another opportunity to complete this transaction.
Well, the following is my email to her:
You have won my auction #XXXXXXXXXX XXXXXXXXXXXXXXX XXXXXXXXXXX.
I have not heard from you and before I do my final filing for my fees (FVF filing with Ebay)....I would like to find out if you have decided to sent payment or not, Just let me know so I know what I need to do.
I see your a seller and I am trying not to put this mark against your selling name but you are leaving me no choice.
So, please contact me within the next few days please.
NOW THE FOLLOWING IS HER REPLY TO ME:
well than, i am leaving you no choice
Have a nice day!
So, this means that Now I will file for my FVF..............and Neg her also.
I will never understand some people but for such a very small amount for the auction she will take the Neg and mark against her?
I just thought maybe you all can give me your thoughts............now this is happening with a Seller on Ebay, what should we expect from just a person who Buys only once or twice?
posted on March 18, 2003 04:35:15 PM new
Okay, somebody give me the definition of "pretzel-choker", please. I heard that George W. had almost choked on a pretzel, and though, "Well, maybe pretzel-choker means a conservative."
But that doesn't fit it's usage here. It looks like in the context here it means "pain in the ass person" but I'm not sure. Anybody? And do you know the source of the expression?
posted on March 18, 2003 05:17:28 PM new
It seems to be that this is becoming an epidemic. I have the same kind of thing going on. A had a seller win 2 items that had an indvidual shipping amount of $6.50 each. These items are plus size clothes that weigh in at just over 1 1/2 pounds each. The 2 combined are just under 4 pounds and are shipping to zone 4. I sent the end of auction notice and I get am email asking for the exact shipping cost, she states she never received anything from me. I politely reply back and state I will resend the total. A day goes by and I get the following reply:
"I responded to your first bill with questions about
the weight of these two shirts and why it should cost
10. to send them from California to Oregon. I have
been waiting for you to give me the weight so I can
look up the shipping charges for myself. I will not
pay 10. shipping for two blouses. It wouldn't cost
that much from New York, much less the state next
door. Please weight them and let me know the actual
shipping cost. I will then send you payment."
My response was that my actual cost is $8.05 and the $10 charge stands and that it is a significant reduction from the 2 items listed indvidual prices. I have not herad back yet. I am real tempted to just leave 2 negs and accept the retaliatory negs in return. The neg would state "Bidder attempting to negotiate her own shipping price"
What do you think?
Marc
P.S. These are not blouses. One is a 6X duster jacket and the other is a 6X chambray shirt.
[ edited by marcn on Mar 18, 2003 05:18 PM ]
[ edited by marcn on Mar 18, 2003 05:20 PM ]
[ edited by marcn on Mar 18, 2003 05:20 PM ]
posted on March 18, 2003 05:41:16 PM new
Marc, I think your charges are reasonable. I am sick of sellers doing this. The ones that sell clothes are awful. They usually have outrageous shipping fees and crappy terms, but they try to browbeat other sellers.
posted on March 18, 2003 06:27:19 PM new
Well, my buyer just paid and they sent the $8.05 which is the exact USPS cost to ship, not the $10 as stated in my notice to her. I will ship the items and wait to see if she leaves feedback first.
The choice to change the cost of shipping was up to you not Her.
She had placed her bid and that bid meant that she has to follow your terms, not make her own.
I have had buyers also tell me what they will pay me for shipping, but I let them know that I am the one who determins weather I want to combine and give a cheaper shipping cost, not them.
One man said to me, that he figures the weight should be.XXX and the shipping cost should be XXX..........I emailed him and said.....after I pack your two auction lots I will get back to you with your cost for shipping..............which i did, and he paid what I said, (which is always within reason, and fair.) But him as a buyer has no right to tell me what I should do and expect me to listen.
If you wanted 10.00 then that is what you should get, and you should write to them and say, "you are short 2.00, let me know when its being sent, because I will hold your check only for 1 week, if the additional money for shipping does not come, then I will return your check, because its not the proper amount as stated by me.
I know you will do what you feel, but I am only suggesting that its not up to the buyer to tell you what your cost of shipping will be. As Sellers we need to stick to our agreement as stated in our Auction, and the only way it changes is if we the Seller want to change it.
posted on March 18, 2003 07:19:58 PM new
Marc, you should not give in to her. Refund the money and relist the item. I am sure it will resell quickly and to a much nicer buyer.
Or you can ship it the cheapest way possible. Can you do 5th class?
As a seller you should stick by your terms. If buyers can push one seller around, they try it with all of us...and then we have to come to this board to vent.
You have good feedback and you are a good seller, don't let her get you down. What type of feedback has she left for other sellers?
I did make a healthy profit on these items. She only has one other neg and it is for a similar situation. She demanded a seller use escrow after winning a bid.
The message she included with her Paypal payment was "Here is the $8.05 for actual priority mail shipping".
To start I will not leave feedback for her and see what happens.
posted on March 18, 2003 07:53:57 PM new
WHEN ARE YOU PEOPLE GOING TO LEARN THAT NEGS DON'T MEAN ANYTHING TO THESE PEOPLE??? IT IS THE NPB'S THAT COUNT. IF THE GET 3 & FOLLOW UP WITH A FVF, Then eBay will take action.
posted on March 18, 2003 08:00:16 PM new
I've had several buyers lately send weird shipping amounts. Its like they come up with it out of their head. Makes you wonder if they really are that dumb, or just take the chance that the buyer will accept. If they buy a lot off eBay, could save them a bundle in the long run.
My sypathies. I would refund the Paypal payment and send her email with one line saying reason was: payment was not made in full.
This kind of buyer is trying to tell you that you aren't a "real business", just an individual guy that they can browbeat and take advantage of. I might have told her that no mail order company that has been in business any length of time selling items at a deep discount charges the exact postage and neither do you, and that it costs more than exact postage to ship.
But I don't recommend getting into any further reasons/emails back and forth now. She will just argue or neg. Right now, I would add her to blocked bidders if you haven't and I would just refund. If she sends the full payment, fine. If not, wait ten days, and neg or don't neg. But file NPB alert, then later - FVF, reason: "buyer did not pay", and block her in your email.
Yes, you are going to get a neg. Probably no matter whta you do except ship for less than she should have paid. It's a quiet form of feedback terrorism. Don't cave and send it for the lower rate. She will continue to demand that from you and other sellers.
This is one of those buyers that you would throw out of your store if you had one. I have thrown this sort out in a heartbeat. She is rude and obnoxious very likely to store clerks in person as well. You don't need her and can sustain a neg.
Where is the message board that someone is promoting that buyers do this to Ebay sellers? This is becoming more common. I don't stand for it. If any of you do, you hurt not only yourself but the entire community.
What's going to be next? Don't charge them the full amount on thier bid? NO! I realized it will be free shipping. Because they don't see you as a business, just an individual they can rip off.
Although I believe people are basically good, there are a small percentage that live their life trying to rip off anyone they can. This is one.
posted on March 18, 2003 08:07:03 PM new
What is really annoying is this is a seller as well. You can be happy to know that a negative in this case will hurt her as well. I would ship parcel post for $6.93 instead.
Most Oregonians are nice people! Apparently not all are though...Hope she is not my neighbor
posted on March 18, 2003 08:17:57 PM new
I got a real winner this week too lol ...Cheap item ...buyer hasn't made contact but made payment through paypal for item(yeah !) ..no shipping (boo!) lol so I've refunded the money asking she makes payment again but please include the shipping this time (2 days later still no contact or payment ) tick tick tick ....weeeeeeee OH Full moon tonight heh heh maybe thats it
No need to yell. We KNOW the neg means nothing to the rude buyer. But it DOES mean something to us, and other buyers and sellers who may choose not to do business with her. Feedback is our defense against real chaos between bidders and sellers. People (not all) who might not want to be completely honest keep their noses a bit cleaner because of feedback. If feedback completely meant nothing, Ebay would become a nightmare. That's why MOST of us consider it a serious issue.
Feedback left for a good buyer or seller is the appropriate thing to do. Feedback left for a person who has abused you or the system is a must. How else will their abuse be curtailed? (Yes, I KNOW about the three NPBs = NARU)
Each of us is part of this group called Ebay buyers and sellers. Each of us has an obligation to keep others ethical when they are not. And I'm not talking retaliation.
Not taking responsibility for any area in one's in life just causes the condition of that area to slide down a bit further, and a bit further. Ebay is no different.
posted on March 18, 2003 08:21:13 PM new
I think you can file for NPB & FVF. When you are filing and you have to select the reason the sale was not completed isn't one of the reasons on the list is "did not meet seller's terms"? Seems like it is something like that. Maybe I'm just imagining but I think it is on there. However I do like the idea of sending it parcel post!!!!!!!!!
posted on March 18, 2003 08:27:17 PM new
Meadowlark:
Thing that really bugs me about all this is that my last neg just cleared the 6 month period and guess what it was for. I buyer got mad because I would not ship their item until they paid the requred CA state sales tax. They paid via M.O. minus the tax, I held the item until they sent the balance. Then on the last day to leave feedback, there was the neg! All but one of my negs are retaliatory and the other the buye mis-read the description. I know a neg wiull not hurt but...I still hate to see them!
posted on March 18, 2003 08:39:58 PM new
Credit the shipping first, and consider her short $2.00 on the bid amount. File your npb alert. After 10 days, file for FVF on the $2.00. There is a place in the FVF form where they ask if you received any partial payment, and if so how much, unless it has been changed. A partial FVF refund is just as bad as a full refund in Ebay's eyes. It will still count as a strike.
The light at the end of the tunnel will turn out to be an oncoming train.
Believe me, I do understand. It's okay to have a neg from her, because she will probably show what kind of a$$ she is by the wording. Your responses need to be business like. I ignore the ranting negs that look like crazies when I am checking a seller's FB.
The best clue for experienced buyers wanting to know about the seller in case like that is to look and see the FB that seller left for the cRaZy. If it professional sounding, not retaliatory, I give the seller the benefit of the doubt.
posted on March 18, 2003 09:16:12 PM new
Marc, your feedback is good enough to take the negative. It will dissapear off the first page before you know it.
Hers will sit there, stinking, for a long time. She doesn't sell enough for it to drop off the first page quickly.
I file NPB's all the time for people that don't follow my listing terms. They usually email me begging a few months later to pay the fees, so ebay will reinstate them.
posted on March 18, 2003 10:45:14 PM new
I had a similar situation. I said, "Your item is addressed and waiting to be shipped (i include a picture of the item, an Olympic Pin in its original baggy with their address on the baggy). Now, if you would like an envelope for it and if you want me to actually take it to the post office and ship it, I will need the balance. Thank you for your bid."
They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety. B. Franklin
posted on March 18, 2003 11:04:46 PM new
I had a customer ask mw last week if I could senda hair product out for less postage. My reply was that I could write her address down the side with a sharpie and stick a stamp on the cap if she would like. Of course if she wanted it packaged and protected it would be the postage amount quoted in the auction.
posted on March 23, 2003 11:47:19 AM new
jUST AN UPDATE ON WHAT HAS TAKEN PLACE, PLEASE GIVE ME SOME ADVICE ON HOW TO RESPOND TO HER NEG. FEEDBACK TO ME.
This is the Neg feedback she left for me after I left her Neg feedback, (which I only said the truth, that she didnt want to pay, and said to me, ........have a nice day!
She wrote in FB
Manipulating A neg feed'bk THREAT didnt work! REGISTER W/ PAL PAL! FF+++++
I was in the middle of sending her an email, asking for a translation..........then I stopped and decided to come here and cool down, because I dont understand why she is saying a lie and makeing me think like its all my fault. I had already filed for all my fees, and then I left her the Neg first.
