posted on May 2, 2003 06:46:19 PM new
Hopefully this is the end of my NPBs. I want to contact the right person at ebay but who?? Here are my two issues. I sure hope someone can direct me. thanks so much
auction #1 It ended. I sent EOA notice that day. No contact. Sent second EOA notice and I get this thru ask a question instead of a direct reply to my email:
"Please email your address for this item to [email protected] for faster payment. Thank you " <--- totally different name and the dot com email address was to a power company on the east coast
I send an email back stating that I will only deal with the person who bid on the auction, meaning him. I will not deal with 3rd party! Never heard back from him again. so I filed for FVFs and thats it.
Auction #2 Bidder wins. No contact, send 2nd EOA notice, still no contact. Then 2 weeks later I get a email from someone saying that they changed their email address with ebay a long time ago (Not true, I verified it was the same one) They said that my email was forwarded to them at this new email address. I explained how I only deal with email addresses that are listed with ebay. This person writes back and said that it was changed. so to prove my point I pulled their contact info, which in turns pulls mine and send it to them at their registed email address. I also sent them a message through contact a member. Guess what? Same email address I had. I explained to this person what I had done and if they truly had changed their email address, all the contact info and messages I sent would have gone to the new email address. Never heard from that one again either. filed for FVFs on that one too.
I don't want anyone else to go through what I went through with them. That is the reason I want to contact someone at ebay. The first guy looks like he is selling and buying for people over seas. Looks like he has a bunch of positive FBs written in an eastern european language. I can't make it out. I think it's german.
Any thoughts are very very welcomed Thanks so much ahead of time for your time and help.
posted on May 2, 2003 07:02:04 PM new
Wht are you going to warn people about or turn them into ebay for. Preferring to use an email account that maybe is not being flooded with spam? Having the nerve to deal with foreigners? One of my old customers is a go between for Japanese buyers. They are in LA, their customers are spread thruout Japan. They pay her, she paid me, I shipped to her and she took care of transporting to Japan and then shipping when in country.
It amazes me sometimes the hoops that sellers expect buyers to go thru. The funny thing is that after you refuse to budge from your comfort zone in any way shape or form in order to work with the person whose money it is you want, you then start complaining when they stop bidding on your items.
posted on May 2, 2003 07:27:45 PM new
I refuse to deal with anyone else other than the person who won the auction and that was the problem is auction #1. He bid on one of my items for someone else.
I have alot of other auctions that have closed and people have asked for more time to pay. I just had a request to have the item sent to a grandchild at a totally different address. After I verified who they were. There was no problem with that.
there two different senarios really raised the warning flag for me.
posted on May 3, 2003 05:56:26 AM new
I ship to wherever whoever pays me asks me to. 4000 + auctions never a problem. I have heard of problems from people, but I have never had any. I try to be customer friendly. I know it increases my risk, but I try to be a no hassel seller.
"For I know the plans I have for you." says the Lord. "They are plans for good and not for disaster, to give you a future and a hope." - Jeremiah 29:11
posted on May 3, 2003 06:19:04 AM new
What happens if you get a paypal payment and it is not a confirmed address?
The email address is easy to understand. There are times that I have to use my personal email address beacuse the one I use for ebay is having problems or I keep getting mail bounced back.
Look at it from the other side paloma91. Ok you sent EOA and get gets bounced back. You get a couple of emails from your buyer wanting total so they can pay you. You try to send it again,. even using the reply on the email it still bounces back. so the only thing you can do is use your other email address because if you try to send thru ebay they just give you the same email address that you are already trying to use. The buyer says "Hey this is not the email address for this seller. I am not going to send payment to them I will not send payment until I get an email from the email address listed with ebay". You are sitting at your computer saying hey it is me, why don't they understand I am having a problem with their email bounceing back.
I get sellers all the time that use their work or home email address for ebay, but send me email from the other address. You have to understand sometimes people have to use a different email address. This could come back and bite you in the rear. They can always leave a negative and you can not blame them if they did. You are refusing to complete the transaction not them.
posted on May 3, 2003 06:43:34 AM new
With all due respect, paloma91, what you're experiencing is life on eBay. Having said that, yeah, I agree you've been imposed upon a little.
I do feel it's up to the bidder to manage their own email accounts. If the account they use on eBay is valid but they use a different one for business or such, okay fine, but they need to keep on top of such things. You're not responsible for tracking their online lives. And yeah, I do get annoyed when someone expects me to magically know their primary address is different from the eBay one.
I often get printouts of my eoa mail forwarded once, twice or even three times between persons or accounts until it gets to the person with the checkbook. I don't understand why people go to all this trouble for amounts that are typically under $50, but hey, whatever floats their boat.
On the other hand, if their eBay-registered address is invalid, all bets are off. I won't complete the transaction until they correct the problem (and pleas of "I tried, but eBay wouldn't let me!" fall on deaf ears). Somebody has to hold the line on this and I guess it's me.
--
"I'm thinking of the immortal words of Socrates, who said `I drank WHAT?'"
posted on May 3, 2003 07:01:26 AM new
Speaking of communication breakdowns...
A bidder won an auction for an amber bracelet a couple of weeks ago. After a few days, she wrote to chastise us for not sending her the EOA. (We auto-invoice; they go out within minutes of auction end.) I sent it again. Next day, she complains we're ignoring her. I sent it again. Day three, she's getting nasty and demanding to know why we haven't responded to her emails. I respond yet again and for good measure email her from a Stanford.edu account I have. Again she claims she isn't getting any email.
I pull her contact info and phone. No answer.
Her next email is full of personal insults (way out of proportion to the supposed offense), so I yank all the email we've sent her out of the Sent file, and re-send each one 10 times, turning on the Return Receipt flag. Hey, Eudora makes it easy!
Get this: They are all received by her "ISP", which is Hotmail. I half-expected to get a mail-bombing or denial of service nastygram. Nothing.
She negs us. We neg her right back and NPB her for good measure.
Stupid? Malicious? Error-prone spam filtering? In outer space? Who knows what her personal problem is? Life goes on.
--
"It has been my great privilege to be your mother. To you, my dear and faithful son, from earth to heaven I salute you..." Julie McPhillips at the funeral of Marine 1st Lt. Brian McPhillips, killed in Iraq.
posted on May 3, 2003 07:06:54 AM new
fluffy - beautiful quote on your signature line - and so appropriate with Mother's Day coming up
Not meaning to sound all sappy...but when I read it, I stopped for a moment and thought about my little boy - and it IS a priviledge to be his mother. Thank you for reminding me
btw - didn't mean to derail the thread
"Be kind. Remember everyone you meet is fighting a hard battle." - Harry Thompson
"I have neither the time nor the inclination to explain myself to a man who rises and sleeps under the blanket of the very freedom I provide and then questions the manner in which I provide it." - A Few Good Men
