capolady
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posted on July 20, 2003 08:02:48 AM new
Sold a pair of mens slacks-buyer paid promptly-I shipped-then heard nothing. This was 2 weeks ago. Just received neutral feedback from buyer stating "Slacks are not size advertised". Buyer made no attempt to contact me about problem. Didn't ask for a refund, didn't complain to me. Buyer only has 36 fb's so maybe he didn't understand that a refund was very possible if the tag was improperly marked. What would be your next step? Ignore it and move on? Contact buyer to attempt to fix the problem? Leave a scathing feedback in return (probably not the best option)?
I've been selling for a long time and have never had this type of situation come up. My buyers always contact me if there is a problem, so I was a bit stunned at this one.
I just wonder why he didn't leave a neg. If the pants are really the wrong size how can he wear them? Why would he not want a refund?
Any advice would be greatly appreciated.
Thanks in advance!!!
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stopwhining
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posted on July 20, 2003 08:13:59 AM new
He is not totally satisfied with the purchase but he can live with it,so you get a neutral.
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Twelvepole
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posted on July 20, 2003 08:48:00 AM new
at the most send an email to ask about the feedback, and then make a decsion based on the response...
AIN'T LIFE GRAND... 
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rarriffle
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posted on July 20, 2003 08:52:59 AM new
you can respond to his feedback "never heard about problem until now" or something like that.
then let him go sc**w himself....and block him as a bidder.
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neroter12
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posted on July 20, 2003 09:44:31 AM new
Definitly email him and see what his 'tude his before you decide. 36 transactions is still kind of new to ebay, maybe he didnt know he could tell you about it.
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pclady
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posted on July 20, 2003 09:55:45 AM new
Reply to his feedback comment with something like you happily refund or exchange but never heard from buyer.
Leave it at that.
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AuctionAce
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posted on July 20, 2003 11:04:26 AM new
Block the bidder and respond to your neutral with the 'buyer never emailed me' stuff. At a minimum return the neutral feedback. If not, this guy will leave neutrals left and right and never know that he is suppose to at least try to work with seller on problems.
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"Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
- Andrew Jackson
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rarriffle
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posted on July 20, 2003 01:00:27 PM new
do email him and tell him that "if he had let you know of the problem before leaving feedback you would have refunded" now he is owed nothing as far as I am concerned, his punishment for leaping first.
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noh2
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posted on July 20, 2003 01:41:32 PM new
blocking a customer who paid for his goods is like locking the door of your store when you see customer coming!!
be gracious,you get paid,so move on!!
i see some of you are not cut out to be retailer,try being a weather forcaster or lab technician.
nobody important!
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AuctionAce
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posted on July 20, 2003 02:06:55 PM new
Block him. Fool me once -- shame on you,but fool me twice -- shame on me.
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-------------- sig file ----------------------------
"Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
- Andrew Jackson
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noh2
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posted on July 20, 2003 02:09:44 PM new
auctionace-
flipburger,you go!!
nobody important!
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trai
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posted on July 20, 2003 02:20:42 PM new
No point in wasting any more time on this bidder. It's over so just move on as there is nothing one can do about the neutral feedback.
Be thankful this winner did not leave a neg. Yes, I do agree they should have asked you first before leaving feedback but since they did not there is no point in dealing with a high maintenance bidder.
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capolady
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posted on July 20, 2003 03:59:11 PM new
Thanks for the advice. I appreciate it!!
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