posted on September 23, 2003 08:43:15 AM new
***Educational Pop-Ups for Non-Paying Buyers***
Date: 09/22/03 Time: 02:47:05 PM PDT
Beginning today, eBay buyers who have received a Non-paying Buyer (NPB) alert from eBay will see an educational pop-up window when they sign in. The new NPB Alert Pop Up is an educational reminder to buyers that they need to complete the transaction and pay for the item.
Our data shows that in many cases when an NPB alert is filed, the buyer and seller are able to work out the issue and complete the transaction successfully. To make this process even more effective, in addition to the email that eBay currently sends on behalf of the seller, the new pop-up alert will be shown to buyers that log in within seven days of receiving the NPB alert. The pop-up will identify the item that needs payment and provide friendly guidance on how to pay or contact the seller.
We would like to remind sellers of a few simple steps they can take to decrease the likelihood of encountering a Non-paying Buyer:
Make it easy to pay by offering PayPal and eBay checkout.
Provide details on shipping and handling information in the shipping details or item description.
Make it easy for the buyer to contact you by including accurate and up-to-date contact information.
Avoid private auctions.
Use the Non-paying Buyer reporting system which you can access via our Help page.
The key to successful transactions on eBay is communication between buyers and sellers. We hope that this new feature helps both buyers and sellers complete their transactions successfully.
Regards,
eBay
-------------- sig file ----------- Most costume jewelry is unsigned. After all, the vast majority of it was made to be worn a few times, then discarded. It wasn't made to be durable. --- The Fluffster
posted on September 23, 2003 03:19:33 PM new
Other groups are reporting that many unhappy bidders are writing angry emails to sellers. If the sellers file a lot of NPBs they are bound to get more and more emails. That's good. Maybe some will actually pay up.
-------------- sig file ----------- Most costume jewelry is unsigned. After all, the vast majority of it was made to be worn a few times, then discarded. It wasn't made to be durable. --- The Fluffster
Maybe some will actually pay up.